We performed a comparison between BMC Track-It! and Symantec Asset Management Suite based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."We use it to create and manage our work orders."
"The customization of the product and reporting capabilities have allowed us to provide upper management the graphs (data) they request that helps validate specific needs that we (IT) have."
"Our users have come to expect availability and quick responses, and we are able to provide this thanks to the Track-IT! solution."
"Using their problem management process, we can use parent/child tickets and set up public views for our problem work orders."
"Using the Help Desk and Purchasing modules, they let us keep track of all the issues in our organization and analyze them for trends."
"We can manually capture the assets available within the location."
"Track-It! has many features that help make us more efficient and cost effective as a department."
"Our efficiency has improved drastically due to a massive reduction in phone calls."
"Symantec Asset Management Suite has better features than some of its competitors, such as the Microsoft Configuration Manager."
"Their self-service is not user friendly."
"The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version."
"The solution is cumbersome to use."
"There are a few items that I would like changed or extra features that could be added to our current version of this software, but those are all going to be addressed in a future software update."
"The area where we would like to see improvement is in the asset management module."
"Track-It! works great for a mid-size company, but anything over 700 employees, and trying to use Track-It! for any other areas of the business is difficult."
"The solution has not been updated in a while and parts appear to be outdated, such as the pictures. It is a reactive product in terms of development and features. They do not follow the market trends or have many innovations."
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BMC Track-It! is ranked 18th in IT Asset Management with 5 reviews while Symantec Asset Management Suite is ranked 26th in IT Asset Management. BMC Track-It! is rated 7.4, while Symantec Asset Management Suite is rated 8.0. The top reviewer of BMC Track-It! writes "Provides good stability, but it could be intuitive and easier to use". On the other hand, the top reviewer of Symantec Asset Management Suite writes "Plenty of features, stable, and scalable". BMC Track-It! is most compared with ServiceNow and BMC Remedy , whereas Symantec Asset Management Suite is most compared with .
See our list of best IT Asset Management vendors and best License Management vendors.
We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
