We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"It has a good peer sharing module."
"It has some good features for tracking. They also have a cloud and a mobile access feature."
"The initial setup is pretty easy."
"Could be more user friendly for admins to manage."
"Integration and deployment could be better. It could be easier and faster to integrate and deploy. It would also help if we could have a 360-degree view. It would be better if they changed it to a SaaS type of offering, which is becoming the standard."
"The solution is cumbersome to use."
BMC Remedy Asset Management 9 provides complete lifecycle management of your IT assets, from procurement to end-of-life, giving full visibility into ownership, deployment, state, context, and cost of ownership and operation.
Seamless integration with Remedy Service Management aligns ITAM to day-to-day business processes. Integration to theenables IT assets to be managed from legacy hardware through to the public cloud and Internet of Things. BMC Remedy Asset Management combines financial, contractual, and IT data to provide complete visibility over your assets.
Help Desk Automation
Eliminate the manual triage of issues that leads to stacks of sticky notes and emails, problems falling through the cracks, and overworked IT technicians with no way to track or prioritize work.
Centralize the documentation of known issues and use keyword search to find solutions. Technicians no longer waste time searching the web and troubleshooting issues that have already been solved by others.
Keep track of how productive the help desk is, identify who needs more training, get feedback on the work technicians perform and justify resource needs to management.
BMC Remedy Asset Management is ranked 10th in IT Asset Management with 2 reviews while BMC Track-It! is ranked 13th in IT Asset Management with 1 review. BMC Remedy Asset Management is rated 7.6, while BMC Track-It! is rated 4.0. The top reviewer of BMC Remedy Asset Management writes "Key beneficial features are the peer sharing module and software asset management ". On the other hand, the top reviewer of BMC Track-It! writes "Lacks technical support, should offer better reports, and the SLS needs improvement". BMC Remedy Asset Management is most compared with BMC Helix Discovery, ServiceNow, Symphony SUMMIT IT Management Suite, Snow License Manager and VMware Service Manager, whereas BMC Track-It! is most compared with ServiceNow, Device42 and BMC Helix Discovery.
We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.