BMC Remedy vs BMC Track-It! comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between BMC Remedy and BMC Track-It! based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management.
To learn more, read our detailed IT Asset Management Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The most valuable feature of BMC Remedy is to take administrative access of a user.""It has a good peer sharing module.""BMC Remedy Asset Management is pretty easy for quite a lot of functions.""We can create our own profile in BMC Remedy, track how many tickets we've closed on a daily basis, monitor how many SLAs we've escalated, and see how many tickets we've received daily.""It includes features for automation, such as smart reporting capabilities.""It's an exceptionally robust and seamlessly integrated solution that has greatly facilitated our operations.""The most valuable feature of the solution includes all of its components since they act as the authentication system of the product.""The asset discovery feature in BMC is notably better compared to ServiceNow."

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"The initial setup is pretty easy.""We use it to create and manage our work orders.""Our efficiency has improved drastically due to a massive reduction in phone calls.""Using the Help Desk and Purchasing modules, they let us keep track of all the issues in our organization and analyze them for trends.""We can manually capture the assets available within the location.""The customization of the product and reporting capabilities have allowed us to provide upper management the graphs (data) they request that helps validate specific needs that we (IT) have.""Track-It! has many features that help make us more efficient and cost effective as a department.""Our users have come to expect availability and quick responses, and we are able to provide this thanks to the Track-IT! solution."

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Cons
"The initial setup of BMC Remedy Asset Management was complex.""There is room for improvement in integration with various platforms. The support services should be improved. The response time from the support team should be faster.""BMC Remedy Asset Management could improve by adding intuitive dashboards.""Integration and deployment could be better. It could be easier and faster to integrate and deploy. It would also help if we could have a 360-degree view. It would be better if they changed it to a SaaS type of offering, which is becoming the standard.""There are issues from a product functionality perspective.""There is room for improvement regarding the customization as it tends to lag in terms of flexibility, particularly in comparison to competitors.""The product's scalability is one area with certain shortcomings that need to be considered for improvement.""However, from a stability perspective, we sometimes had issues, like running out of resources, maxing out, database issues, and the server freezing out and functioning at fifty percent."

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"The area where we would like to see improvement is in the asset management module.""There are a few items that I would like changed or extra features that could be added to our current version of this software, but those are all going to be addressed in a future software update.""Track-It! works great for a mid-size company, but anything over 700 employees, and trying to use Track-It! for any other areas of the business is difficult.""The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version.""Their self-service is not user friendly.""The solution is cumbersome to use."

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Pricing and Cost Advice
  • "The licensing model of BMC Remedy Asset Management should improve. It is expensive and it is difficult to understand."
  • "The pricing is in-between. It's not too cheap, and it's not too expensive. For a large organization, it's worth it. But for a smaller one, it might be a bit costly."
  • "BMC Remedy is worth its price."
  • "BMC should decrease the pricing further."
  • "I find the pricing to be reasonable."
  • More BMC Remedy Pricing and Cost Advice →

  • "BMC Track-It!’s price is reasonable compared to other products."
  • More BMC Track-It! Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:I have experience utilizing BMC Remedy for IT service management and incident resolution. Within the platform, I've leveraged its comprehensive suite of tools including case solutions, incident… more »
    Top Answer:It's an exceptionally robust and seamlessly integrated solution that has greatly facilitated our operations.
    Top Answer:We can manually capture the assets available within the location.
    Top Answer:The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version. Its asset management feature has been significantly affected since… more »
    Top Answer:We use the product primarily for help desk management, including login and resolution of calls. It helps us with IT asset management. We can manually capture the assets available within the location… more »
    Ranking
    5th
    out of 48 in IT Asset Management
    Views
    2,554
    Comparisons
    1,373
    Reviews
    10
    Average Words per Review
    432
    Rating
    8.5
    18th
    out of 48 in IT Asset Management
    Views
    379
    Comparisons
    331
    Reviews
    1
    Average Words per Review
    303
    Rating
    5.0
    Comparisons
    Also Known As
    Remedy Asset Management
    BMC Numara Track-It!, Numara Track-It!, Numara
    Learn More
    Overview

    BMC Remedy Asset Management 9 provides complete lifecycle management of your IT assets, from procurement to end-of-life, giving full visibility into ownership, deployment, state, context, and cost of ownership and operation.

    Seamless integration with Remedy Service Management aligns ITAM to day-to-day business processes. Integration to the BMC Atrium CMDB enables IT assets to be managed from legacy hardware through to the public cloud and Internet of Things. BMC Remedy Asset Management combines financial, contractual, and IT data to provide complete visibility over your assets.

    • Asset costing: Track depreciation over time.
    • Compliance: Software licenses management helps you avoid audit costs.
    • Contract management: Proactively identify contract infringements and purchasing opportunities.
    • Asset tracking: Know where your assets are located, who’s using them, and how many there are.
    • Effective change: Make informed decisions about IT changes.

    Help Desk Automation

    Eliminate the manual triage of issues that leads to stacks of sticky notes and emails, problems falling through the cracks, and overworked IT technicians with no way to track or prioritize work.

    Knowledge Base

    Centralize the documentation of known issues and use keyword search to find solutions. Technicians no longer waste time searching the web and troubleshooting issues that have already been solved by others.

    Improved Efficiency

    Keep track of how productive the help desk is, identify who needs more training, get feedback on the work technicians perform and justify resource needs to management.

    Sample Customers
    Scripps Networks
    Florida Hospital, Mitchell International
    Top Industries
    REVIEWERS
    Comms Service Provider27%
    Computer Software Company27%
    Financial Services Firm18%
    Government18%
    VISITORS READING REVIEWS
    Educational Organization42%
    Computer Software Company9%
    Government8%
    Financial Services Firm7%
    VISITORS READING REVIEWS
    Government20%
    Computer Software Company11%
    Healthcare Company10%
    Financial Services Firm9%
    Company Size
    REVIEWERS
    Small Business29%
    Midsize Enterprise10%
    Large Enterprise62%
    VISITORS READING REVIEWS
    Small Business12%
    Midsize Enterprise45%
    Large Enterprise42%
    VISITORS READING REVIEWS
    Small Business25%
    Midsize Enterprise22%
    Large Enterprise53%
    Buyer's Guide
    IT Asset Management
    March 2024
    Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management. Updated: March 2024.
    765,386 professionals have used our research since 2012.

    BMC Remedy is ranked 5th in IT Asset Management with 18 reviews while BMC Track-It! is ranked 18th in IT Asset Management with 5 reviews. BMC Remedy is rated 8.2, while BMC Track-It! is rated 7.4. The top reviewer of BMC Remedy writes "Great CMDB design, helpful technical support, and great features". On the other hand, the top reviewer of BMC Track-It! writes "Provides good stability, but it could be intuitive and easier to use". BMC Remedy is most compared with ServiceNow, Snow License Manager, BMC Helix Discovery, Device42 and VMware Service Manager, whereas BMC Track-It! is most compared with ServiceNow.

    See our list of best IT Asset Management vendors and best License Management vendors.

    We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.