Compare BMC Remedy Asset Management vs. BMC Track-It!

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Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"It has a good peer sharing module.""It has some good features for tracking. They also have a cloud and a mobile access feature."

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"The initial setup is pretty easy."

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Cons
"Could be more user friendly for admins to manage.""Integration and deployment could be better. It could be easier and faster to integrate and deploy. It would also help if we could have a 360-degree view. It would be better if they changed it to a SaaS type of offering, which is becoming the standard."

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"The solution is cumbersome to use."

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Questions from the Community
Top Answer: Integration and deployment could be better. It could be easier and faster to integrate and deploy. It would also help if we could have a 360-degree view. It would be better if they changed it to a… more »
Top Answer: We're engineering partners for development. We help customers build tools, and we support the BMC program with their development. We also use some customization in Salesforce. I'm not deeply engaged… more »
Top Answer: It has some good features for tracking. They also have a cloud and a mobile access feature.
Top Answer: The initial setup is pretty easy.
Top Answer: The solution is cumbersome to use. The SLS, IDL processes, like Incident Management, Problem Management, and Change Management, all could be improved. I don't know if the SLS gets improved in the new… more »
Top Answer: We primarily use the solution as a help desk tool.
Ranking
10th
out of 42 in IT Asset Management
Views
1,014
Comparisons
677
Reviews
2
Average Words per Review
419
Rating
7.5
13th
out of 42 in IT Asset Management
Views
483
Comparisons
319
Reviews
1
Average Words per Review
731
Rating
4.0
Popular Comparisons
Also Known As
Remedy Asset Management
BMC Numara Track-It!, Numara Track-It!, Numara
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Overview

BMC Remedy Asset Management 9 provides complete lifecycle management of your IT assets, from procurement to end-of-life, giving full visibility into ownership, deployment, state, context, and cost of ownership and operation.

Seamless integration with Remedy Service Management aligns ITAM to day-to-day business processes. Integration to the BMC Atrium CMDB enables IT assets to be managed from legacy hardware through to the public cloud and Internet of Things. BMC Remedy Asset Management combines financial, contractual, and IT data to provide complete visibility over your assets.

  • Asset costing: Track depreciation over time.
  • Compliance: Software licenses management helps you avoid audit costs.
  • Contract management: Proactively identify contract infringements and purchasing opportunities.
  • Asset tracking: Know where your assets are located, who’s using them, and how many there are.
  • Effective change: Make informed decisions about IT changes.

Help Desk Automation

Eliminate the manual triage of issues that leads to stacks of sticky notes and emails, problems falling through the cracks, and overworked IT technicians with no way to track or prioritize work.

Knowledge Base

Centralize the documentation of known issues and use keyword search to find solutions. Technicians no longer waste time searching the web and troubleshooting issues that have already been solved by others.

Improved Efficiency

Keep track of how productive the help desk is, identify who needs more training, get feedback on the work technicians perform and justify resource needs to management.

Offer
Learn more about BMC Remedy Asset Management
Learn more about BMC Track-It!
Sample Customers
Scripps Networks
Florida Hospital, Mitchell International
Top Industries
VISITORS READING REVIEWS
Computer Software Company28%
Comms Service Provider14%
Financial Services Firm11%
Government7%
VISITORS READING REVIEWS
Computer Software Company28%
Financial Services Firm19%
Comms Service Provider19%
Government8%
Find out what your peers are saying about ServiceNow, Device42, IFS and others in IT Asset Management. Updated: July 2021.
523,372 professionals have used our research since 2012.

BMC Remedy Asset Management is ranked 10th in IT Asset Management with 2 reviews while BMC Track-It! is ranked 13th in IT Asset Management with 1 review. BMC Remedy Asset Management is rated 7.6, while BMC Track-It! is rated 4.0. The top reviewer of BMC Remedy Asset Management writes "Key beneficial features are the peer sharing module and software asset management ". On the other hand, the top reviewer of BMC Track-It! writes "Lacks technical support, should offer better reports, and the SLS needs improvement". BMC Remedy Asset Management is most compared with BMC Helix Discovery, ServiceNow, Symphony SUMMIT IT Management Suite, Snow License Manager and VMware Service Manager, whereas BMC Track-It! is most compared with ServiceNow, Device42 and BMC Helix Discovery.

See our list of best IT Asset Management vendors and best License Management vendors.

We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.