We performed a comparison between BMC Remedy and CA Asset Portfolio Management based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs."
"It has a good peer sharing module."
"We can create our own profile in BMC Remedy, track how many tickets we've closed on a daily basis, monitor how many SLAs we've escalated, and see how many tickets we've received daily."
"The most valuable feature of BMC Remedy is to take administrative access of a user."
"The most valuable BMC Remedy Asset Management are the dashboards and reports for the CIO."
"The solution is extremely user-friendly."
"It has some good features for tracking. They also have a cloud and a mobile access feature."
"The product has excellent support for remote and hybrid environments."
"My organization now understands what type of products they have: warranties, how long the warranties last, depreciation. We never really knew what our depreciation values were, so it was really nice to have that on hand as well. It gives us a better view of our hardware, which is really beneficial."
"The most valuable feature of CA Asset Portfolio Management is the full integration with our Service Desk. It allows us to work both sides of life cycle management."
"Enables me to know where an asset is at any point during its lifecycle: How old it is, who it belongs to, and where it's at within that lifecycle."
"Also, the software you have, you can monitor for end of life. If you have software that is end of life, then you can have it uninstalled and buy the new software, so you can make sure that you're not running into vulnerabilities with unsupported software in your environment."
"Being able to determine the licensing position for existing vendors and future vendors. Also, visibility into our environment,"
"You build the items one time and then you have your discovery that's coming in and the system will let you know whether or not you're out of compliance."
"They're staying up to date as vendors make changes to how they want to manage the software. CA is usually really quick about getting those updates in the system."
"It's easy to integrate with our system information."
"Continuous improvement is recommended."
"The desktop technicians face some challenges with the solution."
"The UI is quite outdated."
"If a user isn't using an out-of-the-box configuration, it can get a bit complex."
"BMC Remedy's change management module needs enhancement."
"Integration and deployment could be better. It could be easier and faster to integrate and deploy. It would also help if we could have a 360-degree view. It would be better if they changed it to a SaaS type of offering, which is becoming the standard."
"I would like to have more customized reporting because the management team loves customized reports with graphs."
"Could be more user friendly for admins to manage."
"Needs a stronger reporting component, and more integration with CA Client Automation."
"I would like to see more control over audit trail features, where you can turn on and off fields."
"Keeping the catalog updated and having more titles in the catalog is helpful, because the more items that are in the catalog, your process goes faster because you don't have to manually build all the entitlements."
"CA SAM is not a CA product. The vendor is Aspera and CA is the distributor, so support is difficult. It's more difficult to get a good response."
"The UI, even though they upgraded the UI, it's still kind of dated, it's a little bit convoluted to use. It's not like something that you can sit down and automatically understand how to use it."
"There were a lot of things that we had to prepare for that we weren't thinking about with this installation. I think from a CA standpoint, the software was good. But us preparing for that, we had a lot more work to do."
"I'd like to see end-of-life information on software products."
"I'd like to see more mobile. I'd like to have it actually manage mobile devices. It really doesn't, and I'd like to have a mobile application just for asset management."
BMC Remedy is ranked 5th in IT Asset Management with 18 reviews while CA Asset Portfolio Management is ranked 12th in IT Asset Management with 14 reviews. BMC Remedy is rated 8.2, while CA Asset Portfolio Management is rated 8.4. The top reviewer of BMC Remedy writes "Great CMDB design, helpful technical support, and great features". On the other hand, the top reviewer of CA Asset Portfolio Management writes "We have a better view of our hardware, warranties, depreciation; but needs a mobile component". BMC Remedy is most compared with ServiceNow, Snow License Manager, BMC Helix Discovery, Device42 and VMware Service Manager, whereas CA Asset Portfolio Management is most compared with .
See our list of best IT Asset Management vendors and best License Management vendors.
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