We performed a comparison between BMC Remedy and ConnectWise Automate based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."The most valuable feature of the solution includes all of its components since they act as the authentication system of the product."
"We can create our own profile in BMC Remedy, track how many tickets we've closed on a daily basis, monitor how many SLAs we've escalated, and see how many tickets we've received daily."
"This product is good because it allows us to receive proper responses to business emails anywhere and anytime. It helps in effective communication with employees. The solution is stable. The product is scalable. The initial setup is straightforward. I recommend BMC Remedy, especially for its automation capabilities."
"It has a good peer sharing module."
"You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs."
"The most valuable feature of BMC Remedy is to take administrative access of a user."
"There are a lot of features a customer can use. It’s an existing concept of asset management. One feature is the ability to create tickets for various computer systems, VPN defenses, sites, regions, or customers."
"It has some good features for tracking. They also have a cloud and a mobile access feature."
"It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place."
"The implementation is nice and easy."
"A good automated scripts feature."
"It is very scalable."
"The database is great. It's a nicely ordered database."
"This product saves us a lot of time and increases our efficiency."
"It's definitely improved the help-desk servicing, et cetera."
"Remote access and detailed monitoring help us support our equipment."
"There is room for improvement in terms of support."
"BMC Remedy Asset Management could improve by adding intuitive dashboards."
"There are issues from a product functionality perspective."
"Continuous improvement is recommended."
"I would like to have more customized reporting because the management team loves customized reports with graphs."
"Integration and deployment could be better. It could be easier and faster to integrate and deploy. It would also help if we could have a 360-degree view. It would be better if they changed it to a SaaS type of offering, which is becoming the standard."
"The initial setup of BMC Remedy Asset Management was complex."
"There is room for improvement in integration with various platforms. The support services should be improved. The response time from the support team should be faster."
"Scheduling of automation could be improved and made more simple."
"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."
"In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be."
"We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."
"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."
"The project management needs improvement and there's a section of the product called configuration that also needs to be improved."
"Their support needs to be better."
"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."
BMC Remedy is ranked 5th in IT Asset Management with 19 reviews while ConnectWise Automate is ranked 7th in Remote Monitoring and Management (RMM) with 15 reviews. BMC Remedy is rated 8.2, while ConnectWise Automate is rated 7.4. The top reviewer of BMC Remedy writes "Great CMDB design, helpful technical support, and great features". On the other hand, the top reviewer of ConnectWise Automate writes "Responsive, integrates well with other applications, and the technical support is helpful". BMC Remedy is most compared with ServiceNow, BMC Helix Discovery, Snow License Manager, Qualys VMDR and Device42, whereas ConnectWise Automate is most compared with Kaseya VSA, ConnectWise RMM, NinjaOne, Microsoft Configuration Manager and Atera.
We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
