We performed a comparison between BMC Remedy and ManageEngine IT360 based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."It's a scalable product."
"The most valuable feature of BMC Remedy is to take administrative access of a user."
"You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs."
"It includes features for automation, such as smart reporting capabilities."
"The solution is extremely user-friendly."
"The product has excellent support for remote and hybrid environments."
"The most valuable feature of the solution includes all of its components since they act as the authentication system of the product."
"This product is good because it allows us to receive proper responses to business emails anywhere and anytime. It helps in effective communication with employees. The solution is stable. The product is scalable. The initial setup is straightforward. I recommend BMC Remedy, especially for its automation capabilities."
"It is easy to identify and collect information from all of the nodes on the network."
"The product helps users stay on top of gaining insight into the active directory, permissions and security sets, and user group policy changes."
"The technical support is good."
"However, from a stability perspective, we sometimes had issues, like running out of resources, maxing out, database issues, and the server freezing out and functioning at fifty percent."
"Could be more user friendly for admins to manage."
"Integration and deployment could be better. It could be easier and faster to integrate and deploy. It would also help if we could have a 360-degree view. It would be better if they changed it to a SaaS type of offering, which is becoming the standard."
"There is room for improvement in integration with various platforms. The support services should be improved. The response time from the support team should be faster."
"There is room for improvement regarding the customization as it tends to lag in terms of flexibility, particularly in comparison to competitors."
"The product's scalability is one area with certain shortcomings that need to be considered for improvement."
"The initial setup of BMC Remedy Asset Management was complex."
"BMC Remedy's change management module needs enhancement."
"The ManageEngine features could improve to show graphs of the traffic and network utility."
"We would like to have support for integration with ServiceDesk."
"The product could use more intelligence, automation and general availability of product information."
Earn 20 points
BMC Remedy is ranked 5th in IT Asset Management with 19 reviews while ManageEngine IT360 is ranked 28th in IT Asset Management. BMC Remedy is rated 8.2, while ManageEngine IT360 is rated 8.4. The top reviewer of BMC Remedy writes "Great CMDB design, helpful technical support, and great features". On the other hand, the top reviewer of ManageEngine IT360 writes "Good monitoring and alerting capability, and it is easy to deploy". BMC Remedy is most compared with ServiceNow, BMC Helix Discovery, Snow License Manager, Qualys VMDR and Device42, whereas ManageEngine IT360 is most compared with StackPath Monitoring, eG Enterprise and HPE OneView.
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