BMC Remedy vs Quest KACE Asset Management Appliance comparison

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Executive Summary

We performed a comparison between BMC Remedy and Quest KACE Asset Management Appliance based on real PeerSpot user reviews.

Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed BMC Remedy vs. Quest KACE Asset Management Appliance Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs.""We can create our own profile in BMC Remedy, track how many tickets we've closed on a daily basis, monitor how many SLAs we've escalated, and see how many tickets we've received daily.""It has a good peer sharing module.""The solution offers some very good features.""The solution is extremely user-friendly.""The product has excellent support for remote and hybrid environments.""It's a scalable product.""This product is good because it allows us to receive proper responses to business emails anywhere and anytime. It helps in effective communication with employees. The solution is stable. The product is scalable. The initial setup is straightforward. I recommend BMC Remedy, especially for its automation capabilities."

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"We have a support team here in India that has been helpful. We have not reached out to the global support for Quest KACE Asset Management Appliance.""We utilize the package management feature the most. We also use it for getting the inventory. Companies like us don't have an inventory or asset management system per se. A lot of companies, for instance, use SCCM as their asset management tool. We are using Quest KACE Asset Management Appliance for asset management, which is a good feature. The feature that I really like is to be able to upgrade to the Windows management systems or Windows version. It is very seamless, and I have found it fairly good.""Feature-wise, I think it's more to do with the usability. It's pretty simple and it's got a very low learning curve, so that helps a lot. Feature-wise, things work pretty well as it's provided a lot of information available on the guides and the manuals, and things work as per the description.""We use the solution for IT service desk management and asset management.""The solution is scalable.""The platform offers efficient stability."

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Cons
"Integration and deployment could be better. It could be easier and faster to integrate and deploy. It would also help if we could have a 360-degree view. It would be better if they changed it to a SaaS type of offering, which is becoming the standard.""If a user isn't using an out-of-the-box configuration, it can get a bit complex.""There is room for improvement regarding the customization as it tends to lag in terms of flexibility, particularly in comparison to competitors.""The initial setup of BMC Remedy Asset Management was complex.""Could be more user friendly for admins to manage.""BMC Remedy's change management module needs enhancement.""BMC Remedy Asset Management could improve by adding intuitive dashboards.""The UI is quite outdated."

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"Quest KACE Asset Management Appliance could improve areas related to the management of updates, especially concerning new operating systems.""The remote desktop tool they are using needs improvement. They have integrated some third-party tools for remote desktop connections but that is a bit complicated. That can be further simplified.""Sometimes, it feels like the inventory it takes is not 100% accurate. I would say it is correct 90% of the time. We have had some issues. So, we have to rely on some factors of inconsistency in the data.""The initial setup was burdensome.""The first thing I don't like about KACE is that it needs to have a proper service desk. The categories and the command section do not reflect the users and the permanent users porting commands on updating. There is an issue and delay in loading the commands. We also want a proper structure for infrastructure management. Also, the AI chatbot and user template options are missing.""Quest KACE Asset Management Appliance can improve by incorporating AI and machine learning into the solution."

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Pricing and Cost Advice
  • "The licensing model of BMC Remedy Asset Management should improve. It is expensive and it is difficult to understand."
  • "The pricing is in-between. It's not too cheap, and it's not too expensive. For a large organization, it's worth it. But for a smaller one, it might be a bit costly."
  • "BMC Remedy is worth its price."
  • "BMC should decrease the pricing further."
  • "I find the pricing to be reasonable."
  • More BMC Remedy Pricing and Cost Advice →

  • "It is less expensive as compared to SCCM."
  • "Quest KACE Asset Management Appliance provides two remote desktop licenses which are helpful. The price of the solution is high, it would be beneficial if it was more flexible and less expensive."
  • "I would rate the solution's pricing a six out of ten."
  • "The product is expensive."
  • More Quest KACE Asset Management Appliance Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:I have experience utilizing BMC Remedy for IT service management and incident resolution. Within the platform, I've leveraged its comprehensive suite of tools including case solutions, incident… more »
    Top Answer:It's an exceptionally robust and seamlessly integrated solution that has greatly facilitated our operations.
    Top Answer:Quest KACE Asset Management Appliance could improve areas related to the management of updates, especially concerning new operating systems like Windows 11 and the deployment of applications… more »
    Ranking
    5th
    out of 48 in IT Asset Management
    Views
    2,554
    Comparisons
    1,373
    Reviews
    10
    Average Words per Review
    432
    Rating
    8.5
    15th
    out of 48 in IT Asset Management
    Views
    433
    Comparisons
    324
    Reviews
    4
    Average Words per Review
    237
    Rating
    7.5
    Comparisons
    Also Known As
    Remedy Asset Management
    KACE Asset Management Appliance, KACE Asset Management
    Learn More
    Overview

    BMC Remedy Asset Management 9 provides complete lifecycle management of your IT assets, from procurement to end-of-life, giving full visibility into ownership, deployment, state, context, and cost of ownership and operation.

    Seamless integration with Remedy Service Management aligns ITAM to day-to-day business processes. Integration to the BMC Atrium CMDB enables IT assets to be managed from legacy hardware through to the public cloud and Internet of Things. BMC Remedy Asset Management combines financial, contractual, and IT data to provide complete visibility over your assets.

    • Asset costing: Track depreciation over time.
    • Compliance: Software licenses management helps you avoid audit costs.
    • Contract management: Proactively identify contract infringements and purchasing opportunities.
    • Asset tracking: Know where your assets are located, who’s using them, and how many there are.
    • Effective change: Make informed decisions about IT changes.

    The KACE Asset Management Appliance provides comprehensive hardware and software inventory and asset management across a variety of operating systems — Windows®, Mac®, Linux®, UNIX® and Chrome OS™, plus network-connected non-computing devices — through the entire IT asset lifecycle, giving you and your team more time to focus on IT innovation. Fast to implement and easy to use, this tool discovers all hardware and software on your network, and provides ongoing IT inventory management, IT asset management (ITAM) and software asset management (SAM).

    Sample Customers
    Scripps Networks
    Coastal Community Credit Union, St. Dominic Hospital
    Top Industries
    REVIEWERS
    Comms Service Provider27%
    Computer Software Company27%
    Financial Services Firm18%
    Government18%
    VISITORS READING REVIEWS
    Educational Organization42%
    Computer Software Company9%
    Government8%
    Financial Services Firm6%
    VISITORS READING REVIEWS
    Computer Software Company14%
    Government10%
    Financial Services Firm8%
    Comms Service Provider8%
    Company Size
    REVIEWERS
    Small Business29%
    Midsize Enterprise10%
    Large Enterprise62%
    VISITORS READING REVIEWS
    Small Business12%
    Midsize Enterprise45%
    Large Enterprise42%
    VISITORS READING REVIEWS
    Small Business12%
    Midsize Enterprise24%
    Large Enterprise64%
    Buyer's Guide
    BMC Remedy vs. Quest KACE Asset Management Appliance
    March 2024
    Find out what your peers are saying about BMC Remedy vs. Quest KACE Asset Management Appliance and other solutions. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    BMC Remedy is ranked 5th in IT Asset Management with 18 reviews while Quest KACE Asset Management Appliance is ranked 15th in IT Asset Management with 6 reviews. BMC Remedy is rated 8.2, while Quest KACE Asset Management Appliance is rated 7.4. The top reviewer of BMC Remedy writes "Great CMDB design, helpful technical support, and great features". On the other hand, the top reviewer of Quest KACE Asset Management Appliance writes "Has efficient stability and works well in Linux environment ". BMC Remedy is most compared with ServiceNow, Snow License Manager, BMC Helix Discovery, Device42 and VMware Service Manager, whereas Quest KACE Asset Management Appliance is most compared with ServiceNow, Device42, Qualys VMDR and Freshservice. See our BMC Remedy vs. Quest KACE Asset Management Appliance report.

    See our list of best IT Asset Management vendors.

    We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.