We performed a comparison between BMC Remedy and Samanage based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."It has some good features for tracking. They also have a cloud and a mobile access feature."
"The asset discovery feature in BMC is notably better compared to ServiceNow."
"The most valuable feature of BMC Remedy is to take administrative access of a user."
"The solution offers some very good features."
"There are a lot of features a customer can use. It’s an existing concept of asset management. One feature is the ability to create tickets for various computer systems, VPN defenses, sites, regions, or customers."
"We can create our own profile in BMC Remedy, track how many tickets we've closed on a daily basis, monitor how many SLAs we've escalated, and see how many tickets we've received daily."
"The solution is extremely user-friendly."
"You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs."
"The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it."
"The solution has a great filtering feature."
"BMC Remedy's change management module needs enhancement."
"There is room for improvement in terms of support."
"Integration and deployment could be better. It could be easier and faster to integrate and deploy. It would also help if we could have a 360-degree view. It would be better if they changed it to a SaaS type of offering, which is becoming the standard."
"The product's scalability is one area with certain shortcomings that need to be considered for improvement."
"There is room for improvement in integration with various platforms. The support services should be improved. The response time from the support team should be faster."
"There are issues from a product functionality perspective."
"I would like to have more customized reporting because the management team loves customized reports with graphs."
"One area that requires improvement is the prevention of duplicates or data inconsistencies in the system."
"The setting up process is not quite easy. It's quite difficult."
"The system shuts down about once a month which is frustrating."
BMC Remedy is ranked 5th in IT Asset Management with 19 reviews while Samanage is ranked 16th in IT Asset Management with 3 reviews. BMC Remedy is rated 8.2, while Samanage is rated 7.6. The top reviewer of BMC Remedy writes "Great CMDB design, helpful technical support, and great features". On the other hand, the top reviewer of Samanage writes "Detects incidents quickly, improves our SLA performance and solves issues faster". BMC Remedy is most compared with ServiceNow, BMC Helix Discovery, Snow License Manager, Qualys VMDR and Device42, whereas Samanage is most compared with ServiceNow, SolarWinds Service Desk, Freshservice and JIRA Service Management.
See our list of best IT Asset Management vendors and best License Management vendors.
We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
