BMC Remedy vs Spiceworks comparison

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2,554 views|1,373 comparisons
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881 views|476 comparisons
Comparison Buyer's Guide
Executive Summary

We performed a comparison between BMC Remedy and Spiceworks based on real PeerSpot user reviews.

Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed BMC Remedy vs. Spiceworks Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"BMC Remedy Asset Management is pretty easy for quite a lot of functions.""It has a good peer sharing module.""You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs.""It's an exceptionally robust and seamlessly integrated solution that has greatly facilitated our operations.""It's a scalable product.""The product has excellent support for remote and hybrid environments.""The asset discovery feature in BMC is notably better compared to ServiceNow.""The solution is extremely user-friendly."

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"Spiceworks' dashboard allows you to drill down to the notes, where I can take an inventory of the network and see the devices I need to monitor.""The solution can find all asset details automatically, whether it's a Mac address, computer name, IP address, models, etc. It's very helpful.""Helpdesk and inventory are both equally valuable, and they form the true core of the product.""The nice thing about Spiceworks is always it's free. Monitoring of printers for low toner. Finding machines that have low memory or low hard disk space.""It was easy to integrate Spiceworks with our existing setup.""The solution is very stable. It's reliable and efficient.""The most valuable features are the inventory and personalization.""The solution is easy to use and easy to manage."

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Cons
"There is room for improvement in terms of support.""However, from a stability perspective, we sometimes had issues, like running out of resources, maxing out, database issues, and the server freezing out and functioning at fifty percent.""One area that requires improvement is the prevention of duplicates or data inconsistencies in the system.""Continuous improvement is recommended.""The desktop technicians face some challenges with the solution.""The UI is quite outdated.""The product's scalability is one area with certain shortcomings that need to be considered for improvement.""There is room for improvement in integration with various platforms. The support services should be improved. The response time from the support team should be faster."

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"There are a lot of disadvantages to Spiceworks because it's not an agent-based solution.""With Spiceworks, like, when I open the websites, I have to Zoom in. I need to zoom in on those websites sometimes because it makes it horrible to use.""I would like to see more information when drilling down into access permissions, assignments management, or tagging. When I click a note or a device, I should be able to see more details about the router and modem. For example, I want to see the version, downtime, availability, latency, etc. I should have easy access to everything about our assets at a glance.""It would be nice to have remote access to the solution via a tablet. They also need remote control from a PC. Right now, to complete the technical support process, you have to have a tool to access the PC, and check the problems.""Once a device was recognized on the network, Spiceworks never got rid of it even after you took it off the network. You had to go in and manually remove it.""I would like the solution to allow for more direct interaction with computers. I can open tickets and I can see their status, but I can't interact directly with the computers themselves.""The SNMP sniffer requires a lot of work to get right.""One of the biggest ways in which Spiceworks could improve is by developing better and more automated workflows. For example, in another solution called ServiceDesk by ManageEngine, you can have levels of approval in the event that there is a request for new software, or when someone requests a VPN or WiFi connection. This kind of multi-stage approval feature provided by ServiceDesk does not appear to exist in Spiceworks, and it is one of their main shortcomings for me."

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Pricing and Cost Advice
  • "The licensing model of BMC Remedy Asset Management should improve. It is expensive and it is difficult to understand."
  • "The pricing is in-between. It's not too cheap, and it's not too expensive. For a large organization, it's worth it. But for a smaller one, it might be a bit costly."
  • "BMC Remedy is worth its price."
  • "BMC should decrease the pricing further."
  • "I find the pricing to be reasonable."
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  • "The product is free! Get it now."
  • "It's free."
  • "It might be about $300 annually for a bigger company. If you pay annually, it's better and cheaper."
  • "Seeing that it is a low-cost solution, I would advise you to go ahead with Spiceworks and experiment with it to see if you can get things working properly, especially if you currently don't have any existing service desk software in place."
  • "The tool is cheap."
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    Comparison Review
    Anonymous User
    I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want using these, but they require quite some expertise before you can use them. Then there are the ones that are not open source, the enterprise softwares and cost you some money, but on the other hand, they are extremely easy to set-up and learn. You can have them up and running in a matter of minutes. And then there are those which are completely cloud based. They can be free of cost or charge some money depending on the software. The good thing about these is that you don’t have to install any extra software, and it can be managed completely online but then again these have limited features and you cannot exploit them to the full extent as you can do with the open-source and to some extent the enterprise software, so I won’t suggest you to use these, because these are generally not the complete solutions and require other support software to achieve the same. Below I have listed the outstanding pros and cons of the various Network analyzers that you can look into Nagios Pros: Nagios offers an extensive set of collector plug-ins that allows users to gather performance and availability data from a broad range of operating systems, including  Windows and Netware Nagios… Read more →
    Questions from the Community
    Top Answer:I have experience utilizing BMC Remedy for IT service management and incident resolution. Within the platform, I've leveraged its comprehensive suite of tools including case solutions, incident… more »
    Top Answer:It's an exceptionally robust and seamlessly integrated solution that has greatly facilitated our operations.
    Top Answer:The solution is easy to use and easy to manage.
    Top Answer:The GUI must be improved. The GUI looks old-fashioned. The vendor must do some web development for it.
    Ranking
    5th
    out of 48 in IT Asset Management
    Views
    2,554
    Comparisons
    1,373
    Reviews
    10
    Average Words per Review
    432
    Rating
    8.5
    11th
    out of 48 in IT Asset Management
    Views
    881
    Comparisons
    476
    Reviews
    4
    Average Words per Review
    540
    Rating
    7.0
    Comparisons
    Zabbix logo
    Compared 25% of the time.
    Lansweeper logo
    Compared 21% of the time.
    ServiceNow logo
    Compared 16% of the time.
    Freshdesk logo
    Compared 8% of the time.
    Also Known As
    Remedy Asset Management
    Learn More
    Overview

    BMC Remedy Asset Management 9 provides complete lifecycle management of your IT assets, from procurement to end-of-life, giving full visibility into ownership, deployment, state, context, and cost of ownership and operation.

    Seamless integration with Remedy Service Management aligns ITAM to day-to-day business processes. Integration to the BMC Atrium CMDB enables IT assets to be managed from legacy hardware through to the public cloud and Internet of Things. BMC Remedy Asset Management combines financial, contractual, and IT data to provide complete visibility over your assets.

    • Asset costing: Track depreciation over time.
    • Compliance: Software licenses management helps you avoid audit costs.
    • Contract management: Proactively identify contract infringements and purchasing opportunities.
    • Asset tracking: Know where your assets are located, who’s using them, and how many there are.
    • Effective change: Make informed decisions about IT changes.
    From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.
    Sample Customers
    Scripps Networks
    Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino
    Top Industries
    REVIEWERS
    Comms Service Provider27%
    Computer Software Company27%
    Government18%
    Financial Services Firm18%
    VISITORS READING REVIEWS
    Educational Organization42%
    Computer Software Company9%
    Government8%
    Financial Services Firm6%
    REVIEWERS
    Manufacturing Company16%
    Construction Company10%
    Transportation Company6%
    Hospitality Company6%
    VISITORS READING REVIEWS
    Computer Software Company18%
    Financial Services Firm8%
    Government7%
    Construction Company6%
    Company Size
    REVIEWERS
    Small Business29%
    Midsize Enterprise10%
    Large Enterprise62%
    VISITORS READING REVIEWS
    Small Business12%
    Midsize Enterprise45%
    Large Enterprise42%
    REVIEWERS
    Small Business50%
    Midsize Enterprise29%
    Large Enterprise21%
    VISITORS READING REVIEWS
    Small Business31%
    Midsize Enterprise19%
    Large Enterprise50%
    Buyer's Guide
    BMC Remedy vs. Spiceworks
    March 2024
    Find out what your peers are saying about BMC Remedy vs. Spiceworks and other solutions. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    BMC Remedy is ranked 5th in IT Asset Management with 18 reviews while Spiceworks is ranked 11th in IT Asset Management with 47 reviews. BMC Remedy is rated 8.2, while Spiceworks is rated 7.8. The top reviewer of BMC Remedy writes "Great CMDB design, helpful technical support, and great features". On the other hand, the top reviewer of Spiceworks writes "Good low-cost service desk system, but lacks in automation workflows and categorization ". BMC Remedy is most compared with ServiceNow, Snow License Manager, BMC Helix Discovery, Device42 and VMware Service Manager, whereas Spiceworks is most compared with Zabbix, Lansweeper, ServiceNow, Freshdesk and ManageEngine ServiceDesk Plus. See our BMC Remedy vs. Spiceworks report.

    See our list of best IT Asset Management vendors.

    We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.