We performed a comparison between BMC Remedy and SymphonyAI IT Service Management based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It's a scalable product."
"BMC Remedy Asset Management is pretty easy for quite a lot of functions."
"You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs."
"The asset discovery feature in BMC is notably better compared to ServiceNow."
"The product has excellent support for remote and hybrid environments."
"The solution offers some very good features."
"There are a lot of features a customer can use. It’s an existing concept of asset management. One feature is the ability to create tickets for various computer systems, VPN defenses, sites, regions, or customers."
"The solution is extremely user-friendly."
"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."
"The most valuable feature is remote access. People are working from home, and we can take remote access through it."
"The product has the best features for ITSM."
"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."
"One area that requires improvement is the prevention of duplicates or data inconsistencies in the system."
"However, from a stability perspective, we sometimes had issues, like running out of resources, maxing out, database issues, and the server freezing out and functioning at fifty percent."
"BMC Remedy Asset Management could improve by adding intuitive dashboards."
"There are issues from a product functionality perspective."
"I would like to have more customized reporting because the management team loves customized reports with graphs."
"The desktop technicians face some challenges with the solution."
"The initial setup of BMC Remedy Asset Management was complex."
"The solution must be flexible."
"I would like them to add software inventory in the next release. We don't have that right now."
"There could be flexibility in terms of customization."
"SummitAI IT Management Suite's project management and operational management features could be improved."
"Integration was a major limitation with SummitAI."
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BMC Remedy is ranked 5th in IT Asset Management with 19 reviews while SymphonyAI IT Service Management is ranked 14th in IT Asset Management with 5 reviews. BMC Remedy is rated 8.2, while SymphonyAI IT Service Management is rated 7.8. The top reviewer of BMC Remedy writes "Great CMDB design, helpful technical support, and great features". On the other hand, the top reviewer of SymphonyAI IT Service Management writes "Good ticketing tool but limitations with integration". BMC Remedy is most compared with ServiceNow, BMC Helix Discovery, Snow License Manager, Qualys VMDR and Device42, whereas SymphonyAI IT Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, Microsoft Configuration Manager and IBM SmartCloud Control Desk. See our BMC Remedy vs. SymphonyAI IT Service Management report.
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