We performed a comparison between BMC Remedy and VMware Service Manager based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."The solution is extremely user-friendly."
"The solution offers some very good features."
"It's an exceptionally robust and seamlessly integrated solution that has greatly facilitated our operations."
"There are a lot of features a customer can use. It’s an existing concept of asset management. One feature is the ability to create tickets for various computer systems, VPN defenses, sites, regions, or customers."
"The most valuable BMC Remedy Asset Management are the dashboards and reports for the CIO."
"BMC Remedy Asset Management is pretty easy for quite a lot of functions."
"It has some good features for tracking. They also have a cloud and a mobile access feature."
"This product is good because it allows us to receive proper responses to business emails anywhere and anytime. It helps in effective communication with employees. The solution is stable. The product is scalable. The initial setup is straightforward. I recommend BMC Remedy, especially for its automation capabilities."
"It provides us with improved maintenance cycles."
"All of the features are very suitable for us. It is also a stable solution."
"We have installed a physical server for failover. We need to configure cluster on everything. But with VMware, we do not need to cluster. We get automatically seven physical nodes failover. If one fails we have no issues."
"There is room for improvement in terms of support."
"One area that requires improvement is the prevention of duplicates or data inconsistencies in the system."
"If a user isn't using an out-of-the-box configuration, it can get a bit complex."
"There is room for improvement in integration with various platforms. The support services should be improved. The response time from the support team should be faster."
"The UI is quite outdated."
"The solution must be flexible."
"The desktop technicians face some challenges with the solution."
"There is room for improvement regarding the customization as it tends to lag in terms of flexibility, particularly in comparison to competitors."
"Its automation feature needs improvement. They can include the vRealize Automation feature in this solution."
"Not a ten because the price is high."
"It needs to improve user roles and access rights."
Earn 20 points
BMC Remedy is ranked 5th in IT Asset Management with 19 reviews while VMware Service Manager is ranked 23rd in IT Asset Management. BMC Remedy is rated 8.2, while VMware Service Manager is rated 7.2. The top reviewer of BMC Remedy writes "Great CMDB design, helpful technical support, and great features". On the other hand, the top reviewer of VMware Service Manager writes "It needs to improve user roles and access rights. It provides us with improved maintenance cycles". BMC Remedy is most compared with ServiceNow, BMC Helix Discovery, Snow License Manager, Qualys VMDR and BMC Track-It!, whereas VMware Service Manager is most compared with ServiceNow.
See our list of best IT Asset Management vendors and best License Management vendors.
We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
