We performed a comparison between BMC Helix ITSM and IBM Maximo based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."We reduced many paper processes to electronic driven forms. It helps us a lot in tracking and managing."
"I like the single sign-on and that administrators can customize."
"The solution can perform well for large-sized companies."
"It has been instrumental in aligning our service desk with the ITIL fundamentals and continuously improving the operating metrics of that area."
"The solution is already aligned with the framework, so it is easy for us to proceed with any ISO 27K certification."
"We use this tool for managing tickets, other employee related services, and reporting purposes."
"This product has helped us to maintain our OLAs (Organisation level Agreements) and SLAs (Service Level Agreements) by tracking incidents, requests, problem records, and change requests, all in the form of tickets."
"The most valuable features of BMC Helix ITSM are the ease to use and integration."
"The large range of configurability of the product is great, since everyone has a different way of doing things."
"There are not many enterprise asset management systems on the market and not many that have the categories that IBM Maximo has."
"I have found Work Order management the most valuable feature. Additionally, it is a very robust and powerful solution."
"Work order management and scalability enables the businesses' needs to be met."
"IBM Maximo is the best software for assets management."
"The most valuable feature is the ability to correct maintenance."
"Its capabilities let us organize our work."
"It can be particularly useful for power line operations, enabling linemen in the field to gather information and send it across the country as well as different parts of the world."
"The search feature and the dashboard could both be improved."
"I would like to see the BMC add advanced DWP features and customization to the standard package. Furthermore, BMC does not have any leverage for non-IT services, so it would be nice if BMC could integrate something like HR Change Management into ITSM itself."
"The user experience could be better."
"It takes a long-time to plan and deploy the on-premise solution."
"Helix needs to enhance some of its functionality with the latest technology. For example, Helix could improve its chatbot automation to automate more use cases."
"Our middleman provider limits the available functionality so we cannot even do our own analytics."
"The interface is somewhat dated as compared to technologies in use today."
"It needs to be more comfortable for the end-user."
"You can get lost using the application"
"Areas for improvement include: an enhanced Service Catalog on Mobile; Agent intelligence; better dashboards for KPIs."
"Revision management of file attachments."
"Areas for improvement would be the user interface and support for Arabic. They could also be more customer-oriented."
"This solution could improve by integrating or embedding finances, charts of accounts, and invoicing."
"Vendor management needs enhancement."
"The latest version is slow due to the power it requires."
"I feel that the interface is a little too complicated with a large number of fields to enter."
BMC Helix ITSM is ranked 3rd in IT Service Management (ITSM) with 75 reviews while IBM Maximo is ranked 1st in Enterprise Asset Management with 23 reviews. BMC Helix ITSM is rated 8.0, while IBM Maximo is rated 8.0. The top reviewer of BMC Helix ITSM writes "The leading service management platform for delivering intelligent, user-centric experiences". On the other hand, the top reviewer of IBM Maximo writes "Work order management and scalability enables the businesses' needs to be met". BMC Helix ITSM is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, Freshdesk and IFS Cloud Platform, whereas IBM Maximo is most compared with ServiceNow, NetSuite ERP, JIRA Service Management, ABB Ability Asset Suite EAM and Infor CloudSuite EAM.
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