We performed a comparison between BMC Helix ITSM and IBM Tivoli Service Request Manager [EOL] based on real PeerSpot user reviews.
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BMC Helix ITSM is ranked 3rd in Help Desk Software with 75 reviews while IBM Tivoli Service Request Manager [EOL] doesn't meet the minimum requirements to be ranked in Help Desk Software. BMC Helix ITSM is rated 8.0, while IBM Tivoli Service Request Manager [EOL] is rated 0.0. The top reviewer of BMC Helix ITSM writes "The leading service management platform for delivering intelligent, user-centric experiences". On the other hand, BMC Helix ITSM is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, Freshdesk and IBM Maximo, whereas IBM Tivoli Service Request Manager [EOL] is most compared with .
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