BMC Remedy vs LiveChat

BMC Remedy is ranked 3rd in Help Desk Software with 23 reviews vs LiveChat which is ranked 12th in Help Desk Software with 2 reviews. The top reviewer of BMC Remedy writes "The main valuable feature is the flexibility of the product -- the ability of being able to make it do almost anything we need it to do to adjust to our business needs and to do it very quickly". The top reviewer of LiveChat writes "As a manager I use all features, but reporting and setting are my personal favorites because they're easy to use and provide data that helps you with the right decision". BMC Remedy is most compared with ServiceNow, Micro Focus Service Manager and JIRA Service Desk. LiveChat is most compared with Zendesk, ServiceNow and ManageEngine ServiceDesk Plus. See our BMC Remedy vs LiveChat report.
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Most Helpful Review
Bmc remedy vs. livechat report from it central station 2018 01 04 thumbnail
Find out what your peers are saying about BMC Remedy vs. LiveChat and others in Help Desk Software
253,522 professionals have used our research since 2012.

Quotes From Members Comparing BMC Remedy vs LiveChat

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pricing and Cost Advice
It is costly, but it is well worth it.Just make sure you really sit down and look at what you will be using per user, therefore you will not be surprised with a big bill. You do not want every user having every license, it really is not needed.Please always get the latest quote from a BMC partner or from BMC. Check for the latest offerings.While purchasing, try to negotiate on per user licensing costs, associated maintenance, and purchase 20% more then what you think you should have. Bulk is always cheaper.If Customer and IT agents are happy, that is one of the greatest ROI. However, one of the major factors is Leadership, because at the end they have to justify the cost.

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Bmc remedy vs. livechat report from it central station 2018 01 04 thumbnail
Find out what your peers are saying about BMC Remedy vs. LiveChat and others in Help Desk Software
253,522 professionals have used our research since 2012.
Ranking
RANKING
Views
18,433
Comparisons
9,072
Reviews
29
Followers
1,189
Avg. Rating
8.4
Views
3,614
Comparisons
1,261
Reviews
3
Followers
466
Avg. Rating
9.7
Top Comparisons
Top Comparisons
Servicenow
Compared 13% of the time.
Charlie cmyk cyan
Compared 5% of the time.
See more BMC Remedy competitors »
Zendesk logo
Compared 3% of the time.
Servicenow
Compared 3% of the time.
See more LiveChat competitors »
Also Known As
Also Known AsRemedy ITSM, Remedy
Website/Video
Website/VideoBMC
  • Vendor 6954 screenshot 1514051078
LiveChat
  • Vendor 29668 screenshot 1518284052
OverviewQuestionmark icon
OverviewBMC Remedy is an innovative service management platform built natively for mobile with an intuitive, beautiful, people-centric user experience that makes your whole organization more productive. Simple to use and powerful enough to manage the most advanced digital enterprises, Remedy can be delivered from the BMC cloud or your own data center.Premium live chat software with help desk features. Used by businesses to provide amazing customer service, increase online conversion and improve sales results. LiveChat is a quality customer service software for companies striving to constantly improve their customer experience. Easy to implement, easy to pick up from day 1 by customer service agents, easy to use by customers on your website. Give it a try at https://www.livechatinc.com
Sample Customers
Sample CustomersBrookfield, HealthSouth Corporation, Lockheed Martin Aeronautics, Mercator, SAP, Stanford UniversityOur product is used by over 14,000 companies in 140 countries worldwide. List of our customers includes brands such as: ASUS, Samsung, ING, Roku, LG Electronics, Better Business Bureau, Kaspersky Lab, Daimler, Air Asia, Tele2, Adobe, Orange, Zalora, HarveyNorman, Bombardier and many more.
Top IndustriesQuestionmark icon
Top Industries
REVIEWERS
Financial Services Firm
20%
Government
13%
Comms Service Provider
13%
Retailer
13%
VISITORS READING REVIEWS
Pharma/Biotech Company
12%
Software R&D Company
11%
Financial Services Firm
10%
Media Company
8%
No Data Available
Company SizeQuestionmark icon
Company Size
REVIEWERS
Small Business
19%
Midsize Enterprise
19%
Large Enterprise
62%
VISITORS READING REVIEWS
Small Business
27%
Midsize Enterprise
17%
Large Enterprise
56%
REVIEWERS
Small Business
88%
Midsize Enterprise
13%
Bmc remedy vs. livechat report from it central station 2018 01 04 thumbnail
Find out what your peers are saying about BMC Remedy vs. LiveChat and others in Help Desk Software
Download now
253,522 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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