BMC Remedy vs Micro Focus Service Anywhere [EOL]

BMC Remedy is ranked 2nd in Help Desk Software with 15 reviews vs Micro Focus Service Anywhere [EOL] which is ranked unranked in Help Desk Software with 15 reviews. The top reviewer of BMC Remedy writes "Full-featured, gave us incident/event management, based on monitors in our environment". The top reviewer of Micro Focus Service Anywhere [EOL] writes "The simplicity of live support is a top feature since it has big data behind it". BMC Remedy is most compared with ServiceNow, Micro Focus Service Manager and JIRA Service Desk. Micro Focus Service Anywhere [EOL] is most compared with ServiceNow, Micro Focus Service Manager and BMC Remedy. See our BMC Remedy vs Micro Focus Service Anywhere [EOL] report.
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Most Helpful Review
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Find out what your peers are saying about BMC Remedy vs Micro Focus Service Anywhere [EOL] and others in Help Desk Software.
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Quotes From Members Comparing BMC Remedy vs Micro Focus Service Anywhere [EOL]

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pricing and Cost Advice
It is costly, but it is well worth it.Just make sure you really sit down and look at what you will be using per user, therefore you will not be surprised with a big bill. You do not want every user having every license, it really is not needed.Please always get the latest quote from a BMC partner or from BMC. Check for the latest offerings.While purchasing, try to negotiate on per user licensing costs, associated maintenance, and purchase 20% more then what you think you should have. Bulk is always cheaper.If Customer and IT agents are happy, that is one of the greatest ROI. However, one of the major factors is Leadership, because at the end they have to justify the cost.

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Bmc remedy vs. micro focus service anywhere  eol  report from it central station 2018 05 04 thumbnail
Find out what your peers are saying about BMC Remedy vs Micro Focus Service Anywhere [EOL] and others in Help Desk Software.
269,608 professionals have used our research since 2012.
Ranking
RANKING
Views
16,757
Comparisons
8,684
Reviews
14
Followers
1,202
Avg. Rating
8.9
Unranked
In Help Desk Software
Top Comparisons
Top Comparisons
Servicenow
Compared 44% of the time.
Charlie cmyk cyan
Compared 8% of the time.
See more BMC Remedy competitors »
See more Micro Focus Service Anywhere [EOL] competitors »
Also Known As
Also Known AsRemedy ITSM, RemedyHPE Service Anywhere
Website/Video
Website/VideoBMC
  • Vendor 6954 screenshot 1524937453
Micro Focus
  • Vendor 7619 screenshot 1521912797
OverviewQuestionmark icon
OverviewBMC Remedy is an innovative service management platform built natively for mobile with an intuitive, beautiful, people-centric user experience that makes your whole organization more productive. Simple to use and powerful enough to manage the most advanced digital enterprises, Remedy can be delivered from the BMC cloud or your own data center.

Micro Focus Service Anywhere is a comprehensive, Big Data SaaS service desk based on industry best practices and built on a modern, scalable platform. Micro Focus Service Anywhere is easy-to-use with no installation, seamless upgrades, and rich out-of-the-box capabilities.

Using Big Data analytics, Micro Focus Service Anywhere proactively suggests knowledge during the natural course of service desk activities based on what is trending and most relevant. Big Data is embedded, analyzing all useful ITSM data across traditional structured records and previously unused, unstructured data. Combined with social collaboration and an attractive, modern interface, employees become more self-sufficient and tickets are reduced. Agents also become more efficient as tickets are automatically categorized and assigned to the appropriate agent, and when an agent reviews a service request, the system offers information that can resolve the issue and helps fill in required fields. Big Data also provides insights into trends to help process owners become more proactive, improving service quality.

Quick to deploy – your service desk can be up and running in just a few short weeks. Once deployed, it is then simple to administer and maintain going forward. Upgrades are effectively effortless. Its out-of-the-box capabilities reduce the need for customization and further decrease implementation times and associated costs.

For additional information read the Forrester Total Economic Impact Study on Micro Focus Service Anywhere.

To try a 30-day free trial of Micro Focus Service Anywhere, visit: hpe.com/software/servicedesk

OFFER
Learn more about BMC Remedy
Learn more about Micro Focus Service Anywhere [EOL]
Sample Customers
Sample CustomersBrookfield, HealthSouth Corporation, Lockheed Martin Aeronautics, Mercator, SAP, Stanford University· United Airlines· America First Credit Union· AerLingus· PointClick Care· Faro Europe GmbH· The Hutton Institute· Tunise Electronique
Top IndustriesQuestionmark icon
Top Industries
REVIEWERS
Financial Services Firm
19%
Comms Service Provider
13%
Retailer
13%
Manufacturing Company
13%
VISITORS READING REVIEWS
Pharma/Biotech Company
12%
Software R&D Company
11%
Financial Services Firm
10%
Media Company
8%
REVIEWERS
Financial Services Firm
29%
Government
29%
Aerospace/Defense Firm
14%
Consumer Goods
14%
VISITORS READING REVIEWS
Financial Services Firm
70%
Non Tech Company
14%
Software R&D Company
4%
Transportation Company
4%
Company SizeQuestionmark icon
Company Size
REVIEWERS
Small Business
18%
Midsize Enterprise
18%
Large Enterprise
63%
VISITORS READING REVIEWS
Small Business
27%
Midsize Enterprise
17%
Large Enterprise
56%
REVIEWERS
Small Business
14%
Midsize Enterprise
21%
Large Enterprise
64%
Bmc remedy vs. micro focus service anywhere  eol  report from it central station 2018 05 04 thumbnail
Find out what your peers are saying about BMC Remedy vs Micro Focus Service Anywhere [EOL] and others in Help Desk Software.
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269,608 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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