BMC Remedy vs Salesforce Service Cloud

BMC Remedy is ranked 3rd in Help Desk Software with 23 reviews vs Salesforce Service Cloud which is ranked 8th in Help Desk Software with 3 reviews. The top reviewer of BMC Remedy writes "The main valuable feature is the flexibility of the product -- the ability of being able to make it do almost anything we need it to do to adjust to our business needs and to do it very quickly". The top reviewer of Salesforce Service Cloud writes "The most valuable features for us are contact tracking, the knowledge base, and the analytics". BMC Remedy is most compared with ServiceNow, Micro Focus Service Manager and JIRA Service Desk. Salesforce Service Cloud is most compared with BMC Remedyforce, Microsoft Dynamics CRM and Oracle Service Cloud. See our BMC Remedy vs Salesforce Service Cloud report.
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Most Helpful Review
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Find out what your peers are saying about BMC Remedy vs. Salesforce Service Cloud and others in Help Desk Software
253,818 professionals have used our research since 2012.

Quotes From Members Comparing BMC Remedy vs Salesforce Service Cloud

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pricing and Cost Advice
It is costly, but it is well worth it.Just make sure you really sit down and look at what you will be using per user, therefore you will not be surprised with a big bill. You do not want every user having every license, it really is not needed.Please always get the latest quote from a BMC partner or from BMC. Check for the latest offerings.While purchasing, try to negotiate on per user licensing costs, associated maintenance, and purchase 20% more then what you think you should have. Bulk is always cheaper.If Customer and IT agents are happy, that is one of the greatest ROI. However, one of the major factors is Leadership, because at the end they have to justify the cost.

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Bmc remedy vs. salesforce service cloud report from it central station 2018 01 04 thumbnail
Find out what your peers are saying about BMC Remedy vs. Salesforce Service Cloud and others in Help Desk Software
253,818 professionals have used our research since 2012.
Ranking
RANKING
Views
18,433
Comparisons
9,072
Reviews
29
Followers
1,189
Avg. Rating
8.4
Views
9,347
Comparisons
2,229
Reviews
8
Followers
1,051
Avg. Rating
8.1
Top Comparisons
Top Comparisons
Servicenow
Compared 13% of the time.
Charlie cmyk cyan
Compared 5% of the time.
See more BMC Remedy competitors »
See more Salesforce Service Cloud competitors »
Also Known As
Also Known AsRemedy ITSM, RemedyService Cloud
Website/Video
Website/VideoBMC
  • Vendor 6954 screenshot 1514051078
Salesforce
  • Vendor 7926 screenshot 1515865127
OverviewQuestionmark icon
OverviewBMC Remedy is an innovative service management platform built natively for mobile with an intuitive, beautiful, people-centric user experience that makes your whole organization more productive. Simple to use and powerful enough to manage the most advanced digital enterprises, Remedy can be delivered from the BMC cloud or your own data center.

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

Sample Customers
Sample CustomersBrookfield, HealthSouth Corporation, Lockheed Martin Aeronautics, Mercator, SAP, Stanford UniversityStanley Black & DeckerCoca-ColaActivisionWells FargoSpotifyAldoPhilipsThe Red CrossBlue Shield of CaliforniaSprouts Farmers MarketDirect Energy SolarInspiratoKiva
Top IndustriesQuestionmark icon
Top Industries
REVIEWERS
Financial Services Firm
20%
Government
13%
Comms Service Provider
13%
Retailer
13%
VISITORS READING REVIEWS
Pharma/Biotech Company
12%
Software R&D Company
11%
Financial Services Firm
10%
Media Company
8%
REVIEWERS
Manufacturing Company
27%
Marketing Services Firm
18%
Financial Services Firm
9%
Software R&D Company
9%
VISITORS READING REVIEWS
Marketing Services Firm
21%
Manufacturing Company
15%
Financial Services Firm
15%
Comms Service Provider
11%
Company SizeQuestionmark icon
Company Size
REVIEWERS
Small Business
19%
Midsize Enterprise
19%
Large Enterprise
62%
VISITORS READING REVIEWS
Small Business
27%
Midsize Enterprise
17%
Large Enterprise
56%
REVIEWERS
Small Business
24%
Midsize Enterprise
36%
Large Enterprise
40%
VISITORS READING REVIEWS
Small Business
36%
Midsize Enterprise
30%
Large Enterprise
34%
Bmc remedy vs. salesforce service cloud report from it central station 2018 01 04 thumbnail
Find out what your peers are saying about BMC Remedy vs. Salesforce Service Cloud and others in Help Desk Software
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253,818 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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