BMC Remedy vs ServiceNow

BMC Remedy is ranked 2nd in IT Service Management (ITSM) with 15 reviews vs ServiceNow which is ranked 1st in IT Service Management (ITSM) with 77 reviews. The top reviewer of BMC Remedy writes "Full-featured, gave us incident/event management, based on monitors in our environment". The top reviewer of ServiceNow writes "The ability to take the whole organization and put it in one place is valuable". BMC Remedy is most compared with ServiceNow, Micro Focus Service Manager and JIRA Service Desk. ServiceNow is most compared with BMC Remedy, Micro Focus Service Manager and Zendesk. See our BMC Remedy vs ServiceNow report.
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Most Helpful Review
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Find out what your peers are saying about BMC Remedy vs ServiceNow and others in IT Service Management (ITSM).
270,013 professionals have used our research since 2012.

Quotes From Members Comparing BMC Remedy vs ServiceNow

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pros
Having all the processes, fields, and settings already setup out-of-the-box, thus minimizing implementation time.The ease of use and integration made it a worthwhile investment, since we did some integrations with other tools making our lives easier.MyIT is simple to use and its mobility is a big plus for our on the go users.The MyIT product has given our end users a much better perception of Remedy and made the product look more fluid. This has made people more likely to log calls rather than do work offline.Improved our organization with better customer experience and reporting abilities.The mobile features are the best part of the new version. It is easy to be notified and update your work from a mobile, which is great.The way you can customize this product to adapt to the process the customer is already using is what sets this apart from other ITSM products out there. This helps customers to adapt to the tool pretty quickly.The versatility and customizability of the product is what I like most.

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The most recent addition of SAM Premium is a game changer for many organizations.The look and feel is a valuable benefit for adoption.​The workflow capability for easy setup is powerful.Easy to implement and consolidate different platforms and users with useful functionalities.It has an excellent capability to integrate different access points.Identifies better ways to license software or eliminate unused software to save money.Simplicity of Change Manager.The analytics - we like to keep track of how much work everyone is doing.

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Cons
Compared to ServiceNow, BMC Remedy is somewhat "closed." I can go to the ServiceNow website and learn everything there is to know about the product, and training is available. That really wasn't available with BMC Remedy.If I'm working with a client who wants to expand and move into other areas - they want to expand their workflow and other parts of the organization, they want to do some work with project management, they want to do some work with HR - I'm not sure that BMC Remedy is doing that. And it's because of their platform. Any software has a lifecycle. To me, BMC is a dated architecture.Support could be more skilled. We are wasting too much of our time debugging.​The amount of software issues are still too big, even considering the complexity of the tool.Whenever you start exploring some new product features, you run into defects. It has been like this for the last six years.SmartIT could include PR. This would help us greatly in bridging the gap between Remedy's views and SmartIT.From time to time, we had issues with stability, but I think that is our fault due to extra processes that we implemented to fit our business needs.Needs less infrastructure requirements.

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I would like to see Advanced Intelligent Automation.Local solutions have lower costs.Needs additional software titles and easier normalization.Most people are discussing UIs, but I'm a developer. I would say 80-90% of the people would appreciate that, that's easy for them, but from a developer perspective, it's hard for me, because for me it's clunkyWe do a lot of relatively advanced stuff for the size that we are, but ServiceNow itself is so big and to some extent, there is a significant amount of complexity that you have, a big learning curve I would say, in order to really get on board.

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Pricing and Cost Advice
It is costly, but it is well worth it.Just make sure you really sit down and look at what you will be using per user, therefore you will not be surprised with a big bill. You do not want every user having every license, it really is not needed.Please always get the latest quote from a BMC partner or from BMC. Check for the latest offerings.While purchasing, try to negotiate on per user licensing costs, associated maintenance, and purchase 20% more then what you think you should have. Bulk is always cheaper.If Customer and IT agents are happy, that is one of the greatest ROI. However, one of the major factors is Leadership, because at the end they have to justify the cost.

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It has a higher cost compared to local/regional solutions.The first impact for the customer is that it is expensive, but do not forget that it is a solution that includes infrastructure; a single cost, easy to justify.

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Bmc remedy vs. servicenow report from it central station 2018 05 04 thumbnail
Find out what your peers are saying about BMC Remedy vs ServiceNow and others in IT Service Management (ITSM).
270,013 professionals have used our research since 2012.
Ranking
RANKING
Views
16,757
Comparisons
8,684
Reviews
14
Followers
1,202
Avg. Rating
8.9
Views
57,264
Comparisons
23,967
Reviews
78
Followers
1,960
Avg. Rating
8.9
Top Comparisons
Top Comparisons
Servicenow
Compared 44% of the time.
Charlie cmyk cyan
Compared 8% of the time.
See more BMC Remedy competitors »
Bmc logo80x80
Compared 16% of the time.
Zendesk logo
Compared 6% of the time.
See more ServiceNow competitors »
Also Known As
Also Known AsRemedy ITSM, Remedy
Website/Video
Website/VideoBMC
  • Vendor 6954 screenshot 1524937453
ServiceNow
  • Vendor 7971 screenshot 1526751053
OverviewQuestionmark icon
OverviewBMC Remedy is an innovative service management platform built natively for mobile with an intuitive, beautiful, people-centric user experience that makes your whole organization more productive. Simple to use and powerful enough to manage the most advanced digital enterprises, Remedy can be delivered from the BMC cloud or your own data center.

Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM)

OFFER
Learn more about BMC Remedy
Learn more about ServiceNow
Sample Customers
Sample CustomersBrookfield, HealthSouth Corporation, Lockheed Martin Aeronautics, Mercator, SAP, Stanford UniversityAAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow
Top IndustriesQuestionmark icon
Top Industries
REVIEWERS
Financial Services Firm
19%
Comms Service Provider
13%
Retailer
13%
Manufacturing Company
13%
VISITORS READING REVIEWS
Pharma/Biotech Company
12%
Software R&D Company
11%
Financial Services Firm
10%
Media Company
8%
REVIEWERS
Healthcare Company
17%
Financial Services Firm
12%
Insurance Company
12%
University
10%
VISITORS READING REVIEWS
Financial Services Firm
19%
University
7%
Manufacturing Company
7%
Energy/Utilities Company
7%
Company SizeQuestionmark icon
Company Size
REVIEWERS
Small Business
18%
Midsize Enterprise
18%
Large Enterprise
63%
VISITORS READING REVIEWS
Small Business
27%
Midsize Enterprise
17%
Large Enterprise
56%
REVIEWERS
Small Business
11%
Midsize Enterprise
11%
Large Enterprise
79%
VISITORS READING REVIEWS
Small Business
14%
Midsize Enterprise
21%
Large Enterprise
65%
Bmc remedy vs. servicenow report from it central station 2018 05 04 thumbnail
Find out what your peers are saying about BMC Remedy vs ServiceNow and others in IT Service Management (ITSM).
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270,013 professionals have used our research since 2012.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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