BMC Remedy vs Spiceworks

BMC Remedy is ranked 3rd in Help Desk Software with 14 reviews vs Spiceworks which is ranked 7th in Help Desk Software with 6 reviews. The top reviewer of BMC Remedy writes "It's easy to customize and provides a range of features you can customize with practically no exceptions". The top reviewer of Spiceworks writes "The stability of the program is remarkably good, but it gets bogged down in an enterprise environment with over 2000 endpoints". BMC Remedy is most compared with ServiceNow, Micro Focus Service Manager and JIRA Service Desk. Spiceworks is most compared with Zabbix, Nagios XI and ManageEngine ServiceDesk Plus. See our BMC Remedy vs Spiceworks report.
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Most Helpful Review
Anonymous avatar x60
SystemsAdmin480
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Quotes From Members Comparing BMC Remedy vs Spiceworks

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pros
Having all the processes, fields, and settings already setup out-of-the-box, thus minimizing implementation time.The ease of use and integration made it a worthwhile investment, since we did some integrations with other tools making our lives easier.MyIT is simple to use and its mobility is a big plus for our on the go users.The MyIT product has given our end users a much better perception of Remedy and made the product look more fluid. This has made people more likely to log calls rather than do work offline.Improved our organization with better customer experience and reporting abilities.The mobile features are the best part of the new version. It is easy to be notified and update your work from a mobile, which is great.The way you can customize this product to adapt to the process the customer is already using is what sets this apart from other ITSM products out there. This helps customers to adapt to the tool pretty quickly.The versatility and customizability of the product is what I like most.

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Tickets by e-mail, with actions by hastag.Helpdesk and inventory are both equally valuable, and they form the true core of the product.

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Cons
Support could be more skilled. We are wasting too much of our time debugging.​The amount of software issues are still too big, even considering the complexity of the tool.Whenever you start exploring some new product features, you run into defects. It has been like this for the last six years.SmartIT could include PR. This would help us greatly in bridging the gap between Remedy's views and SmartIT.From time to time, we had issues with stability, but I think that is our fault due to extra processes that we implemented to fit our business needs.Needs less infrastructure requirements.Encountered issues with scalability and stability.It takes a long-time to plan and deploy the on-premise solution.

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The SNMP sniffer requires a lot of work to get right.They've also tried to integrate it with social logins, like Twitter and LinkedIn, and that type of login authentication has no place in a corporate application.

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Pricing and Cost Advice
It is costly, but it is well worth it.Just make sure you really sit down and look at what you will be using per user, therefore you will not be surprised with a big bill. You do not want every user having every license, it really is not needed.Please always get the latest quote from a BMC partner or from BMC. Check for the latest offerings.While purchasing, try to negotiate on per user licensing costs, associated maintenance, and purchase 20% more then what you think you should have. Bulk is always cheaper.If Customer and IT agents are happy, that is one of the greatest ROI. However, one of the major factors is Leadership, because at the end they have to justify the cost.

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It's free.The product is free! Get it now.

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Bmc remedy vs. spiceworks report from it central station 2018 03 04 thumbnail
Find out what your peers are saying about BMC Remedy vs. Spiceworks and others in Help Desk Software
264,911 professionals have used our research since 2012.
Ranking
RANKING
Views
17,398
Comparisons
8,777
Reviews
15
Followers
1,196
Avg. Rating
8.8
Views
12,174
Comparisons
5,577
Reviews
6
Followers
763
Avg. Rating
7.8
Top Comparisons
Top Comparisons
Servicenow
Compared 44% of the time.
Charlie cmyk cyan
Compared 8% of the time.
See more BMC Remedy competitors »
Zabbix logo twitter bigger
Compared 29% of the time.
3gaoi2h254k0canb4hxj 400x400
Compared 14% of the time.
See more Spiceworks competitors »
Also Known As
Also Known AsRemedy ITSM, Remedy
Website/Video
Website/VideoBMC
  • Vendor 6954 screenshot 1519494440
Spiceworks
  • Vendor 8037 screenshot 1519505248
OverviewQuestionmark icon
OverviewBMC Remedy is an innovative service management platform built natively for mobile with an intuitive, beautiful, people-centric user experience that makes your whole organization more productive. Simple to use and powerful enough to manage the most advanced digital enterprises, Remedy can be delivered from the BMC cloud or your own data center.From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.
Sample Customers
Sample CustomersBrookfield, HealthSouth Corporation, Lockheed Martin Aeronautics, Mercator, SAP, Stanford UniversityBroward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino
Top IndustriesQuestionmark icon
Top Industries
REVIEWERS
Financial Services Firm
20%
Government
13%
Comms Service Provider
13%
Retailer
13%
VISITORS READING REVIEWS
Pharma/Biotech Company
12%
Software R&D Company
11%
Financial Services Firm
10%
Media Company
8%
REVIEWERS
Manufacturing Company
13%
K 12 Educational Company Or School
9%
Retailer
9%
Construction Company
9%
VISITORS READING REVIEWS
Manufacturing Company
10%
Comms Service Provider
9%
Security Firm
9%
University
7%
Company SizeQuestionmark icon
Company Size
REVIEWERS
Small Business
19%
Midsize Enterprise
19%
Large Enterprise
62%
VISITORS READING REVIEWS
Small Business
27%
Midsize Enterprise
17%
Large Enterprise
56%
REVIEWERS
Small Business
49%
Midsize Enterprise
31%
Large Enterprise
20%
VISITORS READING REVIEWS
Small Business
32%
Midsize Enterprise
37%
Large Enterprise
30%
Bmc remedy vs. spiceworks report from it central station 2018 03 04 thumbnail
Find out what your peers are saying about BMC Remedy vs. Spiceworks and others in Help Desk Software
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264,911 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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