We performed a comparison between BMC Helix ITSM and Teamwork based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."It's one of the top solutions on the market for ITSM capabilities."
"Initial setup is straightforward, and if you follow best practices, then future enhancements will be smoother."
"The most valuable features of BMC Helix ITSM are its customization ability and the addition of new features. As a built-in Suite, it covers all that is needed in the IT guidelines, which is good. Each customer has their own needs, and the customization the solution provides is beneficial."
"The digital workplace is appealing."
"It has centralized all work orders and help desk ticket tracking."
"The product's initial setup phase was easy."
"It provides a good user experience."
"Improved our organization with better customer experience and reporting abilities."
"Teamwork has made process management easier and much better. It is very robust and improves by making a lot of changes. It is easy to use and has lots of reports."
"It is a very stable solution...The initial setup of Teamwork is easy."
"The setup was very easy. Deployment was very fast for us. We started using it within two weeks."
"Whenever you start exploring some new product features, you run into defects. It has been like this for the last six years."
"Support could be better."
"It needs to be more comfortable for the end-user."
"They could be more responsive to feedback from their community board."
"It takes a long-time to plan and deploy the on-premise solution."
"It can have more features for hardware discovery and hardware information. The integration with IQ operations management should be streamlined. ITSM and ITOM should be more integrated, and there should be better integration from Helix Discovery to Helix CMDB. There were some issues regarding this integration, and they were difficult to resolve in big environments. We have a lot of devices and users to manage. Therefore, the integration should be better."
"It has created more layers of bureaucracy."
"There are some limitations or restrictions to using BMC Helix. For example, when we do some reporting, the reporting interface should be more user-friendly from my point of view."
"The product could be improved with more integrations and a mobile app."
"The product is expensive. It needs to have a more robust and customizable calendar."
"The screen sharing provided by the solution can be a challenge to a user. Screen sharing is an area that needs improvement in the solution."
BMC Helix ITSM is ranked 3rd in IT Service Management (ITSM) with 75 reviews while Teamwork is ranked 23rd in Project Management Software with 3 reviews. BMC Helix ITSM is rated 8.0, while Teamwork is rated 8.4. The top reviewer of BMC Helix ITSM writes "The leading service management platform for delivering intelligent, user-centric experiences". On the other hand, the top reviewer of Teamwork writes "A flexible, stable, and scalable tool requiring an easy initial setup phase". BMC Helix ITSM is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, Freshdesk and IBM Maximo, whereas Teamwork is most compared with Smartsheet, Jira, monday.com and OpenText Project and portfolio Management.
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