BMC Remedy vs Vision Helpdesk

BMC Remedy is ranked 3rd in Help Desk Software with 25 reviews vs Vision Helpdesk which is ranked 13th in Help Desk Software with 2 reviews. The top reviewer of BMC Remedy writes "The main valuable feature is the flexibility of the product -- the ability of being able to make it do almost anything we need it to do to adjust to our business needs and to do it very quickly". The top reviewer of Vision Helpdesk writes "We manage many clients/customers and before we used this software we did it all via email which became unmanageable". BMC Remedy is most compared with ServiceNow, Micro Focus Service Manager and JIRA Service Desk. Vision Helpdesk is most compared with Zendesk, ServiceNow and BMC Remedy. See our BMC Remedy vs Vision Helpdesk report.
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Most Helpful Review
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Find out what your peers are saying about BMC Remedy vs. Vision Helpdesk and others in Help Desk Software
252,993 professionals have used our research since 2012.

Quotes From Members Comparing BMC Remedy vs Vision Helpdesk

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pricing and Cost Advice
It is costly, but it is well worth it.Just make sure you really sit down and look at what you will be using per user, therefore you will not be surprised with a big bill. You do not want every user having every license, it really is not needed.Please always get the latest quote from a BMC partner or from BMC. Check for the latest offerings.While purchasing, try to negotiate on per user licensing costs, associated maintenance, and purchase 20% more then what you think you should have. Bulk is always cheaper.If Customer and IT agents are happy, that is one of the greatest ROI. However, one of the major factors is Leadership, because at the end they have to justify the cost.

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Information Not Available
Bmc remedy vs. vision helpdesk report from it central station 2018 01 04 thumbnail
Find out what your peers are saying about BMC Remedy vs. Vision Helpdesk and others in Help Desk Software
252,993 professionals have used our research since 2012.
Ranking
RANKING
Views
18,433
Comparisons
9,072
Reviews
29
Followers
1,189
Avg. Rating
8.4
Views
1,426
Comparisons
512
Reviews
3
Followers
468
Avg. Rating
10.0
Top Comparisons
Top Comparisons
Servicenow
Compared 13% of the time.
Charlie cmyk cyan
Compared 5% of the time.
See more BMC Remedy competitors »
Zendesk logo
Compared 3% of the time.
Servicenow
Compared 3% of the time.
Bmc logo80x80
Compared 3% of the time.
See more Vision Helpdesk competitors »
Also Known As
Also Known AsRemedy ITSM, Remedy
Website/Video
Website/VideoBMC
  • Vendor 6954 screenshot 1514051078
Vision Helpdesk
  • Vendor 29771 screenshot 1514075013
OverviewQuestionmark icon
OverviewBMC Remedy is an innovative service management platform built natively for mobile with an intuitive, beautiful, people-centric user experience that makes your whole organization more productive. Simple to use and powerful enough to manage the most advanced digital enterprises, Remedy can be delivered from the BMC cloud or your own data center.Vision Helpdesk is the only web based Help Desk Software that allows to manage support for multiple companies at one place with single staff portal for all companies and each company having its own client portal. ALL IN ONE customer support help desk software that allows you to manage various channels like E-mail, Web portal, Twitter, Facebook, Phone and Chat everything under single roof.
Sample Customers
Sample CustomersBrookfield, HealthSouth Corporation, Lockheed Martin Aeronautics, Mercator, SAP, Stanford UniversityRiva Tech, StratospherIQ Data Systems, Suprag AG, Thomas Cook, TNM Software, Transition Systems Asia, Uptime Solutions, Volodi, Zakupka, Zen3, Zygote Complete Property Management, Rovia, NAS Insurance Services
Top IndustriesQuestionmark icon
Top Industries
REVIEWERS
Financial Services Firm
20%
Comms Service Provider
13%
Retailer
13%
Manufacturing Company
13%
VISITORS READING REVIEWS
Pharma/Biotech Company
12%
Software R&D Company
11%
Financial Services Firm
10%
Media Company
8%
No Data Available
Company SizeQuestionmark icon
Company Size
REVIEWERS
Small Business
19%
Midsize Enterprise
19%
Large Enterprise
62%
VISITORS READING REVIEWS
Small Business
27%
Midsize Enterprise
17%
Large Enterprise
56%
No Data Available
Bmc remedy vs. vision helpdesk report from it central station 2018 01 04 thumbnail
Find out what your peers are saying about BMC Remedy vs. Vision Helpdesk and others in Help Desk Software
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252,993 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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