We performed a comparison between BMC Helix ITSM and vRealize Business for Cloud based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."MyIT is simple to use and its mobility is a big plus for our on the go users."
"What I have found to be the most valuable is that it offers the radius deployment package not only to the BMC cloud but also to the public cloud such as Azure."
"Currently, the Service Catalog has the most value to it. Mainly, because we are able to offer IT functionality to non-IT people."
"The product's initial setup phase was easy."
"In general, for incident management, it's okay."
"This product has helped us to maintain our OLAs (Organisation level Agreements) and SLAs (Service Level Agreements) by tracking incidents, requests, problem records, and change requests, all in the form of tickets."
"Technical support has been fine."
"Reports have helped us to improve our IT processes. The main benefit is providing the right information to our decision makers."
"The most valuable feature is the metering capability."
"This solution has made us aware that we are over-provisioning our virtual machines."
"The most valuable feature is that it allows us to compare the billing between the clouds."
"The flexibility is the product's most valuable feature."
"The tool helps us to monitor the services provided to customers as a cloud provider. The product is a monitoring solution that helps customers pay for their utilization of services."
"The way the dashboard works with the main orchestrator to combine different types of cloud providers is helpful."
"It doesn't take long to develop an automation blueprint. You need about half an hour, and then you can install or deploy it on several systems. That was our first great advantage in the project because we urgently needed to deploy across many different systems."
"The product provides excellent daily reports."
"In the next release, I would like to see AI used for classification or categorization."
"The Approval Central system needs to be refreshed."
"The interface isn't that great."
"The user experience could be better."
"SmartIT could include PR. This would help us greatly in bridging the gap between Remedy's views and SmartIT."
"If I'm working with a client who wants to expand and move into other areas - they want to expand their workflow and other parts of the organization, they want to do some work with project management, they want to do some work with HR - I'm not sure that BMC Remedy is doing that. And it's because of their platform. Any software has a lifecycle. To me, BMC is a dated architecture."
"From time to time, we had issues with stability, but I think that is our fault due to extra processes that we implemented to fit our business needs."
"Log in process is unnecessarily complicated."
"It would be a good idea for VMware to be compatible with the most popular orchestration tools in the market."
"If you haven't established a vSphere cluster and you only have a single server to integrate, you can't deploy any service."
"The product needs some investment in configuration. I would like to see better and more optimized configuration in the tool's future releases."
"The knowledge base is not available for the engineers, which is something that needs to be improved."
"The pricing model is complicated and would be more predictable if it were simplified."
"I would like it if they could provide their customers with more qualified support."
"It's not always easy to find the information you need. You must have a lot of technical experience to find the right location for what you're implementing within the program."
"I would like to have an easy way of modifying the reference data that is used for the purposes of estimating the total billing."
BMC Helix ITSM is ranked 3rd in IT Service Management (ITSM) with 75 reviews while vRealize Business for Cloud is ranked 12th in Cloud Cost Management with 10 reviews. BMC Helix ITSM is rated 8.0, while vRealize Business for Cloud is rated 8.4. The top reviewer of BMC Helix ITSM writes "The leading service management platform for delivering intelligent, user-centric experiences". On the other hand, the top reviewer of vRealize Business for Cloud writes "Complete solution for automation, orchestration, and end-to-end lifecycle management". BMC Helix ITSM is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, Freshdesk and IBM Maximo, whereas vRealize Business for Cloud is most compared with VMware Aria Operations, VMware Aria Automation and VMware Aria Cost powered by CloudHealth.
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