BMC Remedy vs Xtraction for CA Service Management

BMC Remedy is ranked 3rd in IT Service Management (ITSM) with 23 reviews vs Xtraction for CA Service Management which is ranked 13th in IT Service Management (ITSM) with 1 review. The top reviewer of BMC Remedy writes "The main valuable feature is the flexibility of the product -- the ability of being able to make it do almost anything we need it to do to adjust to our business needs and to do it very quickly". The top reviewer of Xtraction for CA Service Management writes "It’s a real-time dashboard so that people can go in at any time and see where anything is, and can manipulate reports individually just for their own view". BMC Remedy is most compared with ServiceNow, Micro Focus Service Manager and JIRA Service Desk. Xtraction for CA Service Management is most compared with LANDesk Service Desk, uptime software up.time and Cherwell Service Management.
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Most Helpful Review
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Find out what your peers are saying about ServiceNow, Zendesk, BMC and others in IT Service Management (ITSM).
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Quotes From Members Comparing BMC Remedy vs Xtraction for CA Service Management

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pricing and Cost Advice
It is costly, but it is well worth it.Just make sure you really sit down and look at what you will be using per user, therefore you will not be surprised with a big bill. You do not want every user having every license, it really is not needed.Please always get the latest quote from a BMC partner or from BMC. Check for the latest offerings.While purchasing, try to negotiate on per user licensing costs, associated maintenance, and purchase 20% more then what you think you should have. Bulk is always cheaper.If Customer and IT agents are happy, that is one of the greatest ROI. However, one of the major factors is Leadership, because at the end they have to justify the cost.

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It service management %28itsm%29 report from it central station 2018 02 17 thumbnail
Find out what your peers are saying about ServiceNow, Zendesk, BMC and others in IT Service Management (ITSM).
253,522 professionals have used our research since 2012.
Ranking
RANKING
Views
18,433
Comparisons
9,072
Reviews
29
Followers
1,189
Avg. Rating
8.4
Views
1,453
Comparisons
1,211
Reviews
1
Followers
556
Avg. Rating
10.0
Top Comparisons
Top Comparisons
Servicenow
Compared 13% of the time.
Charlie cmyk cyan
Compared 5% of the time.
See more BMC Remedy competitors »
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Also Known As
Also Known AsRemedy ITSM, Remedy
Website/Video
Website/VideoBMC
  • Vendor 6954 screenshot 1514051078
CA Technologies
  • Vendor 6987 screenshot 1516099828
OverviewQuestionmark icon
OverviewBMC Remedy is an innovative service management platform built natively for mobile with an intuitive, beautiful, people-centric user experience that makes your whole organization more productive. Simple to use and powerful enough to manage the most advanced digital enterprises, Remedy can be delivered from the BMC cloud or your own data center.

Xtraction for CA Service Management is a self-service solution designed to make the creating, designing and sharing of interactive IT dashboards easy for non-technical users. Users can immediately share service management dashboards with consumers, IT teams and management presenting a unified view of your service management environment. This IT dashboard solution can deliver deep, real-time insight and transparency into key aspects of IT services, including: demand, cost, use, performance, problems and problem resolution. This insight can help your staff engage in fact-based collaboration with IT teams and the business and make more-informed decisions about how to optimally align IT investments with genuine business requirements. This ad hoc IT dashboard and IT reporting solution provides the next level of IT analytics, helping to bring a better understanding of your service management environment. It not only helps IT teams be more self-sufficient in resolving their service related issues, but helps management and executives be more self-sufficient in gaining the information they need for timely decision making.

Learn More: https://www.ca.com/us/products...

Sample Customers
Sample CustomersBrookfield, HealthSouth Corporation, Lockheed Martin Aeronautics, Mercator, SAP, Stanford UniversityERGO
Top IndustriesQuestionmark icon
Top Industries
REVIEWERS
Financial Services Firm
20%
Comms Service Provider
13%
Retailer
13%
Manufacturing Company
13%
VISITORS READING REVIEWS
Pharma/Biotech Company
12%
Software R&D Company
11%
Financial Services Firm
10%
Media Company
8%
No Data Available
Company SizeQuestionmark icon
Company Size
REVIEWERS
Small Business
19%
Midsize Enterprise
19%
Large Enterprise
62%
VISITORS READING REVIEWS
Small Business
27%
Midsize Enterprise
17%
Large Enterprise
56%
No Data Available
It service management %28itsm%29 report from it central station 2018 02 17 thumbnail
Find out what your peers are saying about ServiceNow, Zendesk, BMC and others in IT Service Management (ITSM).
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253,522 professionals have used our research since 2012.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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