We performed a comparison between BMC Remedyforce [EOL] and Cherwell Service Management based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."The record linking shows us all of the changes that were implemented during that release, what clients were affected, related incidents and problem records, and important documentation that occurred along the way."
"If a company needs to expand the solution, they are able to do so. It is quite scalable."
"Remedyforce replaced all our legacy applications globally. This enabled us to move tickets and requests to other regions easily."
"The solution is very good at integrating systems."
"Remedyforce has greatly improved our company's ability to accurately track and create new records."
"The solution is very flexible."
"The knowledge base is the solution's most valuable aspect. All of the knowledge we need is right at our fingertips."
"ITIL best practices and smart practices are efficient in calculating the performance of services provided."
"The dashboard and the reporting functionality are the solution's most valuable features."
"Clear processes with transparent responsibilities led to more efficiencies within the teams."
"The most valuable features are problem management and change management."
"The dashboard is very useful to get a quick overview of current tasks."
"Its integration features, orchestration features, and discovery tools are the most valuable. It is also pretty stable, and it can be as scalable as you want."
"All our activities are carried out in the one place."
"There should be some tool to move SRD and SLA from the sandbox to production."
"The ease of customization needs improvement."
"Improve the out-of-the-box ITIL compliance, which would be great for new customers."
"The setup was somewhat complex as it seemed there were three ways to do the same thing."
"It required a high amount of customisation for us to work with the tool and sometimes special capabilities needed to be purchased."
"They need to include more high-end technology, different languages, the kinds of things not yet included in the product."
"The look and feel is very dated."
"It's not user-friendly. Everything is overly complicated. Even for the simplest of tasks, a user will waste time. It requires a lot of clicks and a lot of steps. Often we will have to do the same thing two or three times. It's really bad."
"The stability, specifically in the on-premises deployment model, could be improved."
"Application service mapping, GRC, SecOps, and things like that need improvement."
"Access is only available if we're on VPN."
"Areas for improvement would be the service catalog and customer catalog, which is not very user-friendly. The shopping cart experience is also terrible - you submit and go straight to the cart, you can't continue shopping or see your overall cost."
Earn 20 points
BMC Remedyforce [EOL] doesn't meet the minimum requirements to be ranked in Help Desk Software with 15 reviews while Cherwell Service Management is ranked 19th in Help Desk Software with 6 reviews. BMC Remedyforce [EOL] is rated 7.8, while Cherwell Service Management is rated 7.2. The top reviewer of BMC Remedyforce [EOL] writes "A solid, reasonably-priced service management solution for small to mid-sized businesses". On the other hand, the top reviewer of Cherwell Service Management writes "Having everything in one location has significantly improved our efficiency and reporting". BMC Remedyforce [EOL] is most compared with , whereas Cherwell Service Management is most compared with ServiceNow and Ivanti Neurons for ITSM.
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