We performed a comparison between BMC Remedyforce [EOL] and JIRA Service Management based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."The feature that we like best is the stability of the product."
"If a company needs to expand the solution, they are able to do so. It is quite scalable."
"Remedyforce has greatly improved our company's ability to accurately track and create new records."
"The solution is very flexible."
"It's a stable solution."
"The reporting is very good and you can do incident matching."
"An inexpensive solution that is easy to set up and use without much support."
"The knowledge base is the solution's most valuable aspect. All of the knowledge we need is right at our fingertips."
"The customization is the most valuable aspect of the solution. I can customize full workflows. It's very flexible. We can use mail if we want to open requests as well."
"One of the best things about JIRA is that it searches for answers while questions are being typed so some tickets do not need to be submitted."
"Reporting and easy export to Excel spreadsheets."
"The solution offers lots of information on the website to assist with technical queries. There are also many community sites to help you troubleshoot any problems."
"It has improved our work in a number of ways. First, it has made everything much faster. Before Jira Service Management, it could take weeks to resolve a ticket."
"The simplicity is good for our clients. The price is good."
"The platform is easy to use."
"The dashboards in Jira have been the most useful feature."
"It required a high amount of customisation for us to work with the tool and sometimes special capabilities needed to be purchased."
"The solution's technical support is in need of a lot of improvement."
"It's not user-friendly. Everything is overly complicated. Even for the simplest of tasks, a user will waste time. It requires a lot of clicks and a lot of steps. Often we will have to do the same thing two or three times. It's really bad."
"The customer service management (CSM) features are in need of improvement."
"The ease of customization needs improvement."
"They need to include more high-end technology, different languages, the kinds of things not yet included in the product."
"There should be some tool to move SRD and SLA from the sandbox to production."
"The product is created to service small to medium-sized businesses. Although it can be used in enterprise settings this choice comes down to properly assessing needs."
"With Jira, we were unable to implement time-based automation in its ticketing system. We would like a feature where we can define tickets based on severity, then tickets are automatically escalated to the next level after a set period of time if they go unanswered."
"At times you will need add-ons or additional software, so built-in features would be helpful."
"The pricing could be better."
"They need to work on the speed of Jira."
"This solution lacks features for project management."
"Jira Service Management should be more user-friendly."
"Generally requires the purchase of additional plugins."
"Field addition and removal features are not very intuitive in JIRA Service Management."
Earn 20 points
BMC Remedyforce [EOL] doesn't meet the minimum requirements to be ranked in Help Desk Software with 15 reviews while JIRA Service Management is ranked 2nd in Help Desk Software with 73 reviews. BMC Remedyforce [EOL] is rated 7.8, while JIRA Service Management is rated 8.2. The top reviewer of BMC Remedyforce [EOL] writes "A solid, reasonably-priced service management solution for small to mid-sized businesses". On the other hand, the top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". BMC Remedyforce [EOL] is most compared with , whereas JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, BMC Helix ITSM, Freshdesk and PagerDuty Operations Cloud.
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