We performed a comparison between BMC Remedyforce [EOL] and Serviceaide ChangeGear based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."Remedyforce replaced all our legacy applications globally. This enabled us to move tickets and requests to other regions easily."
"Offers good reporting capabilities. Getting the right information is the key to understanding and improvements."
"An inexpensive solution that is easy to set up and use without much support."
"The solution is very flexible."
"Remedyforce has greatly improved our company's ability to accurately track and create new records."
"If a company needs to expand the solution, they are able to do so. It is quite scalable."
"The interface and customization are the solution's most valuable features."
"The stability is good. There are no bugs."
"The solution is a highly mature product. Because of this, it can stand up to any other product on the market."
"It's not user-friendly. Everything is overly complicated. Even for the simplest of tasks, a user will waste time. It requires a lot of clicks and a lot of steps. Often we will have to do the same thing two or three times. It's really bad."
"The customer service management (CSM) features are in need of improvement."
"As we added more custom configuration, we started running into SOQL errors, which could not be resolved yet."
"They need to include more high-end technology, different languages, the kinds of things not yet included in the product."
"The solution's business workforce should be much more capable of drag and drop functionality. The solution could be kind-of UI based rather than still being coding based. You still need an administrator profile, and you'll have to code things if you want to use the solution."
"There should be some tool to move SRD and SLA from the sandbox to production."
"The look and feel is very dated."
"The setup was somewhat complex as it seemed there were three ways to do the same thing."
"The solution needs to improve its reporting features. The user interface needs a lot of improvements."
BMC Remedyforce [EOL] doesn't meet the minimum requirements to be ranked in Help Desk Software with 15 reviews while Serviceaide ChangeGear is ranked 31st in Help Desk Software. BMC Remedyforce [EOL] is rated 7.8, while Serviceaide ChangeGear is rated 7.6. The top reviewer of BMC Remedyforce [EOL] writes "A solid, reasonably-priced service management solution for small to mid-sized businesses". On the other hand, the top reviewer of Serviceaide ChangeGear writes "Reduced the Service Desk effectiveness compared to the product we were using". BMC Remedyforce [EOL] is most compared with , whereas Serviceaide ChangeGear is most compared with ServiceNow and Zoho Desk.
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