We performed a comparison between BMC Remedyforce [EOL] and Clarity SM based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."The stability is good. There are no bugs."
"The interface and customization are the solution's most valuable features."
"Remedyforce replaced all our legacy applications globally. This enabled us to move tickets and requests to other regions easily."
"Offers good reporting capabilities. Getting the right information is the key to understanding and improvements."
"It's a stable solution."
"The solution is very good at integrating systems."
"An inexpensive solution that is easy to set up and use without much support."
"If a company needs to expand the solution, they are able to do so. It is quite scalable."
"All the interactions and orchestrations of every problem, we can analyze what happens in the organization and which kind of incident we have."
"the ticket system makes sure that everyone gets taken care of, and that makes for a better customer experience. Using the system verifies that no one gets left behind."
"It has allowed us to be more efficient in our problem and change management processes and procedures."
"We are benefiting by being able to put time to what our technicians are doing."
"The database and the power that is driven behind the database."
"The tool itself is valuable as a result of all its features combined. Therefore, I have found that there is no feature more valuable than another."
"You can customize it and make it work to the client's needs."
"It also provides the front end for the employees too. It's pretty basic, but it gives them the means to reach out to IT so they don't have to pick up the phones."
"More flexible ways to change the existing configuration would benefit existing customers."
"The setup was somewhat complex as it seemed there were three ways to do the same thing."
"They need to include more high-end technology, different languages, the kinds of things not yet included in the product."
"The ease of customization needs improvement."
"It's hard to find information about the solution online. We'll sometimes use the internet to look for technical answers, and we won't be able to find it."
"Improve the out-of-the-box ITIL compliance, which would be great for new customers."
"The solution's technical support is in need of a lot of improvement."
"It required a high amount of customisation for us to work with the tool and sometimes special capabilities needed to be purchased."
"Nowadays every person is used to an interface that is more user-friendly and this one is not so user-friendly maybe due to the fact that, if you need to let people customize everything, sometimes you lose out on a clean user experience."
"We went from 12.1 to 14, so there was a lot involved in it. The issues we had were migration issues, getting our information from one place to the next and making sure everything was as everyone needed."
"The UI needs to be upgraded."
"I would also like to see a simpler reporting tool. They went from one fairly robust, very complex, reporting tool - it was great - and then they went to another one that was also fairly complex and robust. That's a great tool for people who are report writers, but for the average person who just wants to get a quick little report, it's like handing somebody a chainsaw because they have to break some toothpicks in half."
"The upgrade was pretty complex."
"When I am reviewing an incident, sometimes there is too much information on the same screen and it is difficult to discern what is of value."
"Although I wasn't involved in the initial setup I have been involved with upgrades. They have been fairly complex. We've had some issues with upgrades where we had to roll back and get some things fixed. Some things that we ended up tracking back to not following directions right, but then other things we've run into issues."
"The cost of this solution is too high, which is why we're leaving."
Earn 20 points
BMC Remedyforce [EOL] doesn't meet the minimum requirements to be ranked in Help Desk Software with 15 reviews while Clarity SM is ranked 23rd in Help Desk Software with 107 reviews. BMC Remedyforce [EOL] is rated 7.8, while Clarity SM is rated 7.8. The top reviewer of BMC Remedyforce [EOL] writes "A solid, reasonably-priced service management solution for small to mid-sized businesses". On the other hand, the top reviewer of Clarity SM writes "Quite good back-end architecture for end users but the API is very, very bad". BMC Remedyforce [EOL] is most compared with , whereas Clarity SM is most compared with ServiceNow, JIRA Service Management, BeyondTrust Remote Support, OpenText Service Management Automation X (SMAX) and IBM Maximo.
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