We performed a comparison between BMC Remedyforce [EOL] and Clarity SM based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."The stability is good. There are no bugs."
"Offers good reporting capabilities. Getting the right information is the key to understanding and improvements."
"Remedyforce has greatly improved our company's ability to accurately track and create new records."
"Our staff is able to quickly jump into Remedyforce and understand the tool with minimal training."
"The record linking shows us all of the changes that were implemented during that release, what clients were affected, related incidents and problem records, and important documentation that occurred along the way."
"ITIL best practices and smart practices are efficient in calculating the performance of services provided."
"An inexpensive solution that is easy to set up and use without much support."
"The reporting is very good and you can do incident matching."
"It has a good GUI interface."
"We especially like the look of xFlow. That looks very personal, so they can keep track of how things are going with their ticket, if it has been worked on, what the status of it is. It seems to be a little more user friendly. The user can see more from a distance right away."
"When users have a problem, they report using Service Desk and it is very useful for this."
"It allows IT to handle users on a personal basis. It allows IT to have a name and a face, and we interact with the end-users."
"The UI is very user-friendly."
"Clarity is flexible to implement and integrate. It gives the developer or consultant a broad space to work and customize based on what the customers want."
"The most valuable fractures of Clarity SM are its ease of use and security. I have been highly satisfied. We've been able to integrate it with email and an SMS gateway for the purposes of notifications. That works very well."
"The integration between the ticketing and knowledge is huge, because that is a best practice. The knowledge is great. It is simple but efficient, and it works."
"The solution's technical support is in need of a lot of improvement."
"They need to make it possible to more easily customize the user interface."
"They need to include more high-end technology, different languages, the kinds of things not yet included in the product."
"The look and feel is very dated."
"It required a high amount of customisation for us to work with the tool and sometimes special capabilities needed to be purchased."
"The product is created to service small to medium-sized businesses. Although it can be used in enterprise settings this choice comes down to properly assessing needs."
"It's not user-friendly. Everything is overly complicated. Even for the simplest of tasks, a user will waste time. It requires a lot of clicks and a lot of steps. Often we will have to do the same thing two or three times. It's really bad."
"The solution's business workforce should be much more capable of drag and drop functionality. The solution could be kind-of UI based rather than still being coding based. You still need an administrator profile, and you'll have to code things if you want to use the solution."
"If I had to choose, it would be more around the user interface than the mobile experience."
"Nowadays every person is used to an interface that is more user-friendly and this one is not so user-friendly maybe due to the fact that, if you need to let people customize everything, sometimes you lose out on a clean user experience."
"The monitoring tool is in need of improvement."
"We would like to see them integrate more of a service catalog, which is more of an Amazon-type fill in your bucket, then sign in, once you decide what you want."
"The UI needs to be upgraded."
"Ease of support and upgrades need much improvement."
"The SDM administration and customisation needS deep information about architecture and vendor support continuously."
"Clarity tech support has gotten worse since Broadcom acquired CA Technologies. We're not getting the support we've come to expect as a large enterprise. Clarity's support needs to improve, or it's going to lose market share."
Earn 20 points
BMC Remedyforce [EOL] doesn't meet the minimum requirements to be ranked in Help Desk Software with 15 reviews while Clarity SM is ranked 23rd in Help Desk Software with 107 reviews. BMC Remedyforce [EOL] is rated 7.8, while Clarity SM is rated 7.8. The top reviewer of BMC Remedyforce [EOL] writes "A solid, reasonably-priced service management solution for small to mid-sized businesses". On the other hand, the top reviewer of Clarity SM writes "Quite good back-end architecture for end users but the API is very, very bad". BMC Remedyforce [EOL] is most compared with , whereas Clarity SM is most compared with ServiceNow, JIRA Service Management, BeyondTrust Remote Support, OpenText Service Management Automation X (SMAX) and IBM Maximo.
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