We performed a comparison between BMC Remedyforce [EOL] and Cherwell Service Management based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."Offers good reporting capabilities. Getting the right information is the key to understanding and improvements."
"The record linking shows us all of the changes that were implemented during that release, what clients were affected, related incidents and problem records, and important documentation that occurred along the way."
"Remedyforce has greatly improved our company's ability to accurately track and create new records."
"The knowledge base is the solution's most valuable aspect. All of the knowledge we need is right at our fingertips."
"The solution is very good at integrating systems."
"The solution is very flexible."
"The feature that we like best is the stability of the product."
"BMC Remedyforce is a good tracking service in general."
"The dashboard is very useful to get a quick overview of current tasks."
"All our activities are carried out in the one place."
"Its integration features, orchestration features, and discovery tools are the most valuable. It is also pretty stable, and it can be as scalable as you want."
"Clear processes with transparent responsibilities led to more efficiencies within the teams."
"The most valuable features are problem management and change management."
"The dashboard and the reporting functionality are the solution's most valuable features."
"They need to make it possible to more easily customize the user interface."
"They need to include more high-end technology, different languages, the kinds of things not yet included in the product."
"The solution's technical support is in need of a lot of improvement."
"The product is created to service small to medium-sized businesses. Although it can be used in enterprise settings this choice comes down to properly assessing needs."
"There should be some tool to move SRD and SLA from the sandbox to production."
"The look and feel is very dated."
"It's not user-friendly. Everything is overly complicated. Even for the simplest of tasks, a user will waste time. It requires a lot of clicks and a lot of steps. Often we will have to do the same thing two or three times. It's really bad."
"It's hard to find information about the solution online. We'll sometimes use the internet to look for technical answers, and we won't be able to find it."
"Areas for improvement would be the service catalog and customer catalog, which is not very user-friendly. The shopping cart experience is also terrible - you submit and go straight to the cart, you can't continue shopping or see your overall cost."
"Access is only available if we're on VPN."
"The stability, specifically in the on-premises deployment model, could be improved."
"Application service mapping, GRC, SecOps, and things like that need improvement."
Earn 20 points
BMC Remedyforce [EOL] doesn't meet the minimum requirements to be ranked in Help Desk Software with 15 reviews while Cherwell Service Management is ranked 18th in Help Desk Software with 6 reviews. BMC Remedyforce [EOL] is rated 7.8, while Cherwell Service Management is rated 7.2. The top reviewer of BMC Remedyforce [EOL] writes "A solid, reasonably-priced service management solution for small to mid-sized businesses". On the other hand, the top reviewer of Cherwell Service Management writes "Having everything in one location has significantly improved our efficiency and reporting". BMC Remedyforce [EOL] is most compared with , whereas Cherwell Service Management is most compared with ServiceNow, Ivanti Neurons for ITSM, JIRA Service Management and BMC Helix ITSM.
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