Compare BMC Remedyforce vs. Cherwell Service Management

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Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: November 2020.
447,654 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"An inexpensive solution that is easy to set up and use without much support.""It's a stable solution.""The interface and customization are the solution's most valuable features.""The knowledge base is the solution's most valuable aspect. All of the knowledge we need is right at our fingertips.""If a company needs to expand the solution, they are able to do so. It is quite scalable.""The solution is very good at integrating systems.""The feature that we like best is the stability of the product.""The reporting is very good and you can do incident matching."

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"The dashboard and the reporting functionality are the solution's most valuable features."

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Cons
"The product is created to service small to medium-sized businesses. Although it can be used in enterprise settings this choice comes down to properly assessing needs.""They need to include more high-end technology, different languages, the kinds of things not yet included in the product.""The solution's business workforce should be much more capable of drag and drop functionality. The solution could be kind-of UI based rather than still being coding based. You still need an administrator profile, and you'll have to code things if you want to use the solution.""The solution's technical support is in need of a lot of improvement.""It's not user-friendly. Everything is overly complicated. Even for the simplest of tasks, a user will waste time. It requires a lot of clicks and a lot of steps. Often we will have to do the same thing two or three times. It's really bad.""It's hard to find information about the solution online. We'll sometimes use the internet to look for technical answers, and we won't be able to find it.""The customer service management (CSM) features are in need of improvement.""The ease of customization needs improvement."

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"The stability, specifically in the on-premises deployment model, could be improved."

More Cherwell Service Management Cons »

Pricing and Cost Advice
"My current company has a deal. I think the subscription per year is 20K dollars. Per year for the client is really nothing compared to other products and solutions."

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Questions from the Community
Top Answer: The solution is very good at integrating systems.
Top Answer: The licensing model is complex. For example, some parts are based on the company (how many people use it) and some parts are based on the service model. It differs.
Top Answer: The monitoring system could be improved. It would be helpful if the solution was more open-source so that there is more community content available. It's hard to find information about the solution… more »
Top Answer: The dashboard and the reporting functionality are the solution's most valuable features.
Top Answer: There aren't any costs that I know of that are above and beyond the standard licensing fee.
Top Answer: The solution could be more user-friendly. The workflows sometimes get complicated. The stability, specifically in the on-premises deployment model, could be improved.
Ranking
7th
out of 52 in Help Desk Software
Views
2,916
Comparisons
2,090
Reviews
8
Average Words per Review
607
Avg. Rating
7.5
25th
out of 52 in Help Desk Software
Views
1,976
Comparisons
1,619
Reviews
1
Average Words per Review
380
Avg. Rating
7.0
Popular Comparisons
Compared 55% of the time.
Compared 21% of the time.
Compared 14% of the time.
Compared 1% of the time.
Also Known As
Remedyforce
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BMC
Cherwell Software
Overview

BMC Remedyforce, built on Salesforce App Cloud, enables you to deliver high-speed service management that empowers users and accelerates the business, with minimal capital investment.

Built with speed and flexibility in mind

  • Comprehensive functionality:Incident, problem, change, service level management, self-service, discovery and asset management
  • Social, mobile, modern access: With the Salesforce 1 platform, solve incidents, submit approvals, and crowdsource information via Chatter or chat
  • Intuitive dashboards and reporting: Resolve 90% of IT issues on the first call; show key business metrics in real time
  • Configuration not customization: Deploy new technologies and services without coding or scripting, using existing Salesforce staff
  • No software or hardware to install or manage: Seamless upgrades twice a year with simple, value-based pricing


Cherwell Service Management is a powerful IT service management (ITSM) solution that provides IT organizations the flexibility needed for rapid configuration and customization, minimal overhead, and frictionless upgrades at a fraction of the cost and complexity associated with legacy ITSM solutions. Cherwell's codeless design architecture means you can add new functionality without modifying a single line of code, integrate easily with third party applications, and upgrade without fear of breaking what you've built.
Offer
Learn more about BMC Remedyforce
Learn more about Cherwell Service Management
Sample Customers
Design Within Reach, Dex Media, DHHS, News UK, Pervasive Software, Mitchell International, Sysmex Corporation, Ameritas, Lumen 21Ausenco, Highlights for Children, B/E Aerospace
Top Industries
VISITORS READING REVIEWS
Computer Software Company36%
Comms Service Provider15%
Manufacturing Company8%
Financial Services Firm7%
VISITORS READING REVIEWS
Computer Software Company33%
Comms Service Provider12%
K 12 Educational Company Or School7%
Performing Arts6%
Company Size
REVIEWERS
Small Business23%
Midsize Enterprise38%
Large Enterprise38%
No Data Available
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: November 2020.
447,654 professionals have used our research since 2012.
BMC Remedyforce is ranked 7th in Help Desk Software with 9 reviews while Cherwell Service Management is ranked 25th in Help Desk Software with 1 review. BMC Remedyforce is rated 7.4, while Cherwell Service Management is rated 7.0. The top reviewer of BMC Remedyforce writes "A solid, reasonably-priced service management solution for small to mid-sized businesses". On the other hand, the top reviewer of Cherwell Service Management writes "Good dashboard and reporting functionality, but overall not very user-friendly". BMC Remedyforce is most compared with ServiceNow, JIRA Service Desk, BMC Helix ITSM, Salesforce Service Cloud and Freshservice, whereas Cherwell Service Management is most compared with ServiceNow, BMC Helix ITSM, JIRA Service Desk, HEAT Service Management and Clarity SM.

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