BMC Remedyforce [EOL] vs IBM Tivoli Service Request Manager [EOL] comparison

BMC Remedyforce, built on Salesforce App Cloud, enables you to deliver high-speed service management that empowers users and accelerates the business, with minimal capital investment.

Built with speed and flexibility in mind

• Comprehensive functionality:Incident, problem, change, service level management, self-service, discovery and asset management
• Social, mobile, modern access: With the Salesforce 1 platform, solve incidents, submit approvals, and crowdsource information via Chatter or chat
• Intuitive dashboards and reporting: Resolve 90% of IT issues on the first call; show key business metrics in real time
• Configuration not customization: Deploy new technologies and services without coding or scripting, using existing Salesforce staff
• No software or hardware to install or manage: Seamless upgrades twice a year with simple, value-based pricing

IBM Tivoli Service Request Manager is a computerized asset management system that enables companies to maintain, repair, and support the operation of their revenue-generating assets, both from an enterprise asset management and an information technology (IT) asset management point of view. Tivoli Service Request Manager stores and maintains data about assets, facilities, and inventory. You can use Tivoli Service Request Manager to schedule maintenance work, track asset status, manage inventory and resources, respond to requests for support, manage purchasing, and analyze costs. The Tivoli Service Request Manager software is divided into modules, each of which consists of a group of related applications that help you manage a particular business function, a seamless, unified solution for handling all aspects of service requests. It combines service desk and service catalog functions with a common process automation engine. This creates an automated request fulfillment system backed by an optimized delivery and support process.