Most Helpful Review
The simple user interface helps non-English speaking customers use the software and it is highly customizable
Find out what your peers are saying about BMC Remedyforce vs. JIRA Service Desk and other solutions. Updated: January 2020.
399,230 professionals have used our research since 2012.
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
The knowledge base is the solution's most valuable aspect. All of the knowledge we need is right at our fingertips.
The interface and customization are the solution's most valuable features.
It's a stable solution.
An inexpensive solution that is easy to set up and use without much support.
ITIL best practices and smart practices are efficient in calculating the performance of services provided.
JIRA helps integrate Kanban Board features and for this reason what it does it does well.
One of the main advantages of JIRA is that it can be customized for our solutions. I live in Iran and we translated some parts of it into Persian and customized it with extra features. We hid other features to customize it right to the point. We provide this solution for our customers.
The customization is the most valuable aspect of the solution. I can customize full workflows. It's very flexible. We can use mail if we want to open requests as well.
I like the history, the dimensioning, and how I can configure a space based on my preferences or the project circumstances.
The solution offers lots of information on the website to assist with technical queries. There are also many community sites to help you troubleshoot any problems.
This is the most complete and versatile enterprise task management product and issue tracker.
What I really like about this solution, is how it manages the queues, the tickets and the routing.
This solution has helped us a great deal in project management tracking and forecasting.
The solution's technical support is in need of a lot of improvement.
The solution's business workforce should be much more capable of drag and drop functionality. The solution could be kind-of UI based rather than still being coding based. You still need an administrator profile, and you'll have to code things if you want to use the solution.
They need to include more high-end technology, different languages, the kinds of things not yet included in the product.
The product is created to service small to medium-sized businesses. Although it can be used in enterprise settings this choice comes down to properly assessing needs.
There should be some tool to move SRD and SLA from the sandbox to production.
If JIRA were more of a substantial stand-alone product that covered more needs for project management, we wouldn't be using a suite of products.
An improvement they could add is a better management dashboard. We only use the dashboard for the administration mode. We have a dashboard that reports the state of bugs or requirements. However, customers can only view requests that they made. We are not able to share a dashboard with our manager level customers to show them all of the requests in a quick dashboard.
The solution should be more formalized. It could be more user-friendly.
During the updates, when another version gets released, whatever I am tracking at that time gets lost and I have to type it all over again.
Usability needs improvement. To configure it, you need to be well versed in Jira administration. It's not very intuitive.
Integration possibilities with other products that are not Atlassian would be helpful. Support should also provide separate installation guides for each product even though they are easy to install.
I don't think the program is very scalable.
JIRA protects the end-user, but for the configuration, more rules could be added to improve the workflow.
Pricing and Cost Advice
My current company has a deal. I think the subscription per year is 20K dollars. Per year for the client is really nothing compared to other products and solutions.
Actually in Iran we don't have copyright or intellectual property, so we can use JIRA for free.
But about the plugins, I found one plug-in — its name is Actionable Metric I think — and it is $3000. That is very expensive for users in Iran.
out of 44 in Help Desk Software
Average Words per Review
out of 44 in Help Desk Software
Average Words per Review
Compared 53% of the time.
Compared 28% of the time.
Compared 10% of the time.
Compared 27% of the time.
Compared 12% of the time.
Compared 7% of the time.
Also Known As
BMC Remedyforce, built on Salesforce App Cloud, enables you to deliver high-speed service management that empowers users and accelerates the business, with minimal capital investment.
Built with speed and flexibility in mind
|JIRA Service Desk is service management software that connects IT to your business through fast, accountable resolution of customer requests. Built on Atlassians JIRA workflow engine, JIRA Service Desk offers a collaborative, agile platform and knowledge base thats low cost, easy to set up and scale, highly flexible, and features a powerfully-simple user experience. Redefine what IT means for your business with JIRA Service Desk.|
Learn more about BMC Remedyforce
Learn more about JIRA Service Desk
|Design Within Reach, Dex Media, DHHS, News UK, Pervasive Software, Mitchell International, Sysmex Corporation, Ameritas, Lumen 21||mgm technology partners, Telestream, Build.com, Zend Technologies, OfficeDrop, PGS Software, American Diabetes Association, NEPTUNE Canada|
Software R&D Company40%
Comms Service Provider13%
K 12 Educational Company Or School6%
Software R&D Company24%
Comms Service Provider19%