Compare BMC Remedyforce vs. JIRA Service Desk

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BMC Remedyforce Logo
2,981 views|2,150 comparisons
JIRA Service Desk Logo
8,776 views|7,117 comparisons
Most Helpful Review
Use BMC Remedyforce? Share your opinion.
Avelino Carrizo
Find out what your peers are saying about BMC Remedyforce vs. JIRA Service Desk and other solutions. Updated: January 2021.
454,950 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"An inexpensive solution that is easy to set up and use without much support.""It's a stable solution.""The interface and customization are the solution's most valuable features.""The knowledge base is the solution's most valuable aspect. All of the knowledge we need is right at our fingertips.""If a company needs to expand the solution, they are able to do so. It is quite scalable.""The solution is very good at integrating systems.""The feature that we like best is the stability of the product.""The reporting is very good and you can do incident matching."

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"The most valuable feature of this solution is that it is user-friendly.""This is a flexible tool for logging and tracking issues efficiently.""This solution has helped us a great deal in project management tracking and forecasting.""What I really like about this solution, is how it manages the queues, the tickets and the routing.""This is the most complete and versatile enterprise task management product and issue tracker.""The solution offers lots of information on the website to assist with technical queries. There are also many community sites to help you troubleshoot any problems.""The customization is the most valuable aspect of the solution. I can customize full workflows. It's very flexible. We can use mail if we want to open requests as well.""I like the history, the dimensioning, and how I can configure a space based on my preferences or the project circumstances."

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Cons
"The product is created to service small to medium-sized businesses. Although it can be used in enterprise settings this choice comes down to properly assessing needs.""They need to include more high-end technology, different languages, the kinds of things not yet included in the product.""The solution's business workforce should be much more capable of drag and drop functionality. The solution could be kind-of UI based rather than still being coding based. You still need an administrator profile, and you'll have to code things if you want to use the solution.""The solution's technical support is in need of a lot of improvement.""It's not user-friendly. Everything is overly complicated. Even for the simplest of tasks, a user will waste time. It requires a lot of clicks and a lot of steps. Often we will have to do the same thing two or three times. It's really bad.""It's hard to find information about the solution online. We'll sometimes use the internet to look for technical answers, and we won't be able to find it.""The customer service management (CSM) features are in need of improvement.""The ease of customization needs improvement."

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"This solution lacks features for project management.""It would be better if it had capabilities to connect to mobile applications (e.g., Whatsapp)""JIRA protects the end-user, but for the configuration, more rules could be added to improve the workflow.""I don't think the program is very scalable.""Integration possibilities with other products that are not Atlassian would be helpful. Support should also provide separate installation guides for each product even though they are easy to install.""Usability needs improvement. To configure it, you need to be well versed in Jira administration. It's not very intuitive.""The solution should be more formalized. It could be more user-friendly.""During the updates, when another version gets released, whatever I am tracking at that time gets lost and I have to type it all over again."

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Pricing and Cost Advice
"My current company has a deal. I think the subscription per year is 20K dollars. Per year for the client is really nothing compared to other products and solutions."

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"But about the plugins, I found one plug-in — its name is Actionable Metric I think — and it is $3000. That is very expensive for users in Iran.""Actually in Iran we don't have copyright or intellectual property, so we can use JIRA for free.""It's not really expensive, especially when you compare to ServiceNow or other solutions, and it's not expensive to maintain.""The pricing is very competitive and I think that it is okay.""We may upgrade the license that we have. The license that we currently have is good for 500 agents, and it's not full yet.""The pricing is free for us because we are an associate partner for the product."

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Questions from the Community
Top Answer: The solution is very good at integrating systems.
Top Answer: The licensing model is complex. For example, some parts are based on the company (how many people use it) and some parts are based on the service model. It differs.
Top Answer: The monitoring system could be improved. It would be helpful if the solution was more open-source so that there is more community content available. It's hard to find information about the solution… more »
Top Answer: Having the ability to post attachments and easily review documents via an integrated read-only viewer would enhance user productivity and compliance.
Top Answer: Jira Service desk supports ITIL and gives you many templates for different helpdesk scenarios, allows to creates issues using the email. The implementation of Service Desk is easy and intuitive
Ranking
8th
out of 53 in Help Desk Software
Views
2,981
Comparisons
2,150
Reviews
9
Average Words per Review
621
Rating
7.3
2nd
out of 53 in Help Desk Software
Views
8,776
Comparisons
7,117
Reviews
18
Average Words per Review
550
Rating
7.8
Popular Comparisons
Compared 55% of the time.
Compared 11% of the time.
Compared 28% of the time.
Compared 6% of the time.
Compared 5% of the time.
Compared 4% of the time.
Also Known As
Remedyforce
Learn
BMC
Atlassian
Overview

BMC Remedyforce, built on Salesforce App Cloud, enables you to deliver high-speed service management that empowers users and accelerates the business, with minimal capital investment.

Built with speed and flexibility in mind

  • Comprehensive functionality:Incident, problem, change, service level management, self-service, discovery and asset management
  • Social, mobile, modern access: With the Salesforce 1 platform, solve incidents, submit approvals, and crowdsource information via Chatter or chat
  • Intuitive dashboards and reporting: Resolve 90% of IT issues on the first call; show key business metrics in real time
  • Configuration not customization: Deploy new technologies and services without coding or scripting, using existing Salesforce staff
  • No software or hardware to install or manage: Seamless upgrades twice a year with simple, value-based pricing


JIRA Service Desk is service management software that connects IT to your business through fast, accountable resolution of customer requests. Built on Atlassians JIRA workflow engine, JIRA Service Desk offers a collaborative, agile platform and knowledge base thats low cost, easy to set up and scale, highly flexible, and features a powerfully-simple user experience. Redefine what IT means for your business with JIRA Service Desk.
Offer
Learn more about BMC Remedyforce
Learn more about JIRA Service Desk
Sample Customers
Design Within Reach, Dex Media, DHHS, News UK, Pervasive Software, Mitchell International, Sysmex Corporation, Ameritas, Lumen 21mgm technology partners, Telestream, Build.com, Zend Technologies, OfficeDrop, PGS Software, American Diabetes Association, NEPTUNE Canada
Top Industries
VISITORS READING REVIEWS
Computer Software Company39%
Comms Service Provider16%
Financial Services Firm7%
Manufacturing Company6%
REVIEWERS
Computer Software Company38%
Retailer25%
Transportation Company13%
Insurance Company13%
VISITORS READING REVIEWS
Computer Software Company28%
Comms Service Provider21%
Government8%
Insurance Company7%
Company Size
REVIEWERS
Small Business23%
Midsize Enterprise38%
Large Enterprise38%
REVIEWERS
Small Business61%
Midsize Enterprise13%
Large Enterprise26%
Find out what your peers are saying about BMC Remedyforce vs. JIRA Service Desk and other solutions. Updated: January 2021.
454,950 professionals have used our research since 2012.

BMC Remedyforce is ranked 8th in Help Desk Software with 9 reviews while JIRA Service Desk is ranked 2nd in Help Desk Software with 18 reviews. BMC Remedyforce is rated 7.4, while JIRA Service Desk is rated 7.8. The top reviewer of BMC Remedyforce writes "A solid, reasonably-priced service management solution for small to mid-sized businesses". On the other hand, the top reviewer of JIRA Service Desk writes "An excellent solution for tracking customer service issues and tracking technical support issues". BMC Remedyforce is most compared with ServiceNow, BMC Helix ITSM, Salesforce Service Cloud, ManageEngine ServiceDesk Plus and Cherwell Service Management, whereas JIRA Service Desk is most compared with ServiceNow, ManageEngine ServiceDesk Plus, IBM Maximo, Zendesk Guide and BMC Helix ITSM. See our BMC Remedyforce vs. JIRA Service Desk report.

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We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.