We performed a comparison between BMC Remedyforce [EOL] and JIRA Service Management based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."If a company needs to expand the solution, they are able to do so. It is quite scalable."
"The interface and customization are the solution's most valuable features."
"The knowledge base is the solution's most valuable aspect. All of the knowledge we need is right at our fingertips."
"The solution is very good at integrating systems."
"An inexpensive solution that is easy to set up and use without much support."
"Offers good reporting capabilities. Getting the right information is the key to understanding and improvements."
"It's a stable solution."
"Remedyforce has greatly improved our company's ability to accurately track and create new records."
"The dashboards in Jira have been the most useful feature."
"This solution has helped us a great deal in project management tracking and forecasting."
"Jira gets the basics right in terms of the product backlog and a scrum board teams can use to manage sprint backlogs."
"We use JIRA Service Management for tracking purposes, planning, and execution."
"JSM's best feature is the integration with other Jira products."
"JIRA helps integrate Kanban Board features and for this reason what it does it does well."
"The most valuable feature of this solution is that it is user-friendly."
"The most valuable features are the flexibility of defining your own workflows and automation around the workflows, and the integration with the gate or any repository."
"The ease of customization needs improvement."
"The setup was somewhat complex as it seemed there were three ways to do the same thing."
"The look and feel is very dated."
"My team finds the search options and the user interface to be really cumbersome."
"Improve the out-of-the-box ITIL compliance, which would be great for new customers."
"The solution's technical support is in need of a lot of improvement."
"They need to include more high-end technology, different languages, the kinds of things not yet included in the product."
"The product is created to service small to medium-sized businesses. Although it can be used in enterprise settings this choice comes down to properly assessing needs."
"There should be better connections with access management. They should improve the connectivity."
"Jira Service Management should be more user-friendly."
"I don't think the program is very scalable."
"JIRA Service Management should make reporting easier. I would like something integrated with DevOps tools."
"JIRA protects the end-user, but for the configuration, more rules could be added to improve the workflow."
"An improvement they could add is a better management dashboard. We only use the dashboard for the administration mode. We have a dashboard that reports the state of bugs or requirements. However, customers can only view requests that they made. We are not able to share a dashboard with our manager level customers to show them all of the requests in a quick dashboard."
"This solution lacks features for project management."
"If JIRA were more of a substantial stand-alone product that covered more needs for project management, we wouldn't be using a suite of products."
Earn 20 points
BMC Remedyforce [EOL] doesn't meet the minimum requirements to be ranked in Help Desk Software with 15 reviews while JIRA Service Management is ranked 2nd in Help Desk Software with 73 reviews. BMC Remedyforce [EOL] is rated 7.8, while JIRA Service Management is rated 8.2. The top reviewer of BMC Remedyforce [EOL] writes "A solid, reasonably-priced service management solution for small to mid-sized businesses". On the other hand, the top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". BMC Remedyforce [EOL] is most compared with , whereas JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, BMC Helix ITSM, Freshdesk and PagerDuty Operations Cloud.
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