We performed a comparison between BMC Remedyforce [EOL] and ManageEngine ServiceDesk Plus based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."The solution is very good at integrating systems."
"The interface and customization are the solution's most valuable features."
"The reporting is very good and you can do incident matching."
"If a company needs to expand the solution, they are able to do so. It is quite scalable."
"Offers good reporting capabilities. Getting the right information is the key to understanding and improvements."
"Remedyforce has greatly improved our company's ability to accurately track and create new records."
"The stability is good. There are no bugs."
"The knowledge base is the solution's most valuable aspect. All of the knowledge we need is right at our fingertips."
"ManageEngine ServiceDesk Plus is meeting all my needs, it is a good solution. The integration and security are good. The solution is under-friendly."
"I have been impressed by how easy it is to operate and how easy the structure is to manage service tickets. If they request an incident problem train, it's a very strong model. Another strong feature in the tool is the CMDB."
"I am enjoying the report features, they are quite good."
"The solution is free for up to five users."
"It's very easy to customize the tool to your business needs."
"The most valuable feature is the ticketing system which is working well."
"The solution is interactive and flexible so engineers find it much easier to work with than other tools."
"The management of this application is good."
"The product is created to service small to medium-sized businesses. Although it can be used in enterprise settings this choice comes down to properly assessing needs."
"The setup was somewhat complex as it seemed there were three ways to do the same thing."
"There should be some tool to move SRD and SLA from the sandbox to production."
"They need to include more high-end technology, different languages, the kinds of things not yet included in the product."
"The ease of customization needs improvement."
"It required a high amount of customisation for us to work with the tool and sometimes special capabilities needed to be purchased."
"The solution's technical support is in need of a lot of improvement."
"The solution's business workforce should be much more capable of drag and drop functionality. The solution could be kind-of UI based rather than still being coding based. You still need an administrator profile, and you'll have to code things if you want to use the solution."
"The solution’s reporting could be improved."
"It would be better if they could just bring up interface changes because, from the past five years, I don't see any difference in the way or look and feel of the application."
"Improvement is needed in the Software Assets Management functionality."
"It needs more customization and the ability to generate reports based on custom feeds. At present, if you create a custom feed in any form, you cannot create a report based on those criteria."
"I would like to improve the task management module and analytics."
"Its reporting could be improved. The current list of predefined reports seems to be fine for most of the customers, but there should be some tools to allow us to create highly customized reports for measuring different KPIs. We should also be able to connect some kind of BI to it. We haven't yet implemented it, and we are currently evaluating it. We are looking for advanced integration options where we could integrate it with our SCCM and Azure environments as well as with other Office solutions. For direct communication with customers, we are looking for a chatbot or a similar feature."
"The documentation could be improved."
"Lacks some flexibility in the configuration of workflows."
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BMC Remedyforce [EOL] doesn't meet the minimum requirements to be ranked in Help Desk Software with 15 reviews while ManageEngine ServiceDesk Plus is ranked 4th in Help Desk Software with 57 reviews. BMC Remedyforce [EOL] is rated 7.8, while ManageEngine ServiceDesk Plus is rated 8.0. The top reviewer of BMC Remedyforce [EOL] writes "A solid, reasonably-priced service management solution for small to mid-sized businesses". On the other hand, the top reviewer of ManageEngine ServiceDesk Plus writes " Easy to configure and affordable compared to other software options". BMC Remedyforce [EOL] is most compared with , whereas ManageEngine ServiceDesk Plus is most compared with ServiceNow, JIRA Service Management, Zoho Desk, Freshservice and BMC Helix ITSM.
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