We performed a comparison between BMC Remedyforce [EOL] and Salesforce Service Cloud based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."ITIL best practices and smart practices are efficient in calculating the performance of services provided."
"The feature that we like best is the stability of the product."
"If a company needs to expand the solution, they are able to do so. It is quite scalable."
"An inexpensive solution that is easy to set up and use without much support."
"The solution is very good at integrating systems."
"The interface and customization are the solution's most valuable features."
"Offers good reporting capabilities. Getting the right information is the key to understanding and improvements."
"It's a stable solution."
"The plug-ins that work with other standard systems have made the product industry-ready."
"The three major pillars of Salesforce Service Cloud are the SSL, Chatter, and the Dispatcher Console, which routes calls to the technicians."
"It's a cloud tool, so it is easy to set up."
"We use Salesforce Service Cloud for lead management and opportunity management."
"The strength lies in its ability to work cohesively with other systems, creating a centralized hub that enhances efficiency and collaboration across various functionalities within our organization."
"The complexity of the solution is very less."
"The most valuable feature of Salesforce Service Cloud is its ease of use."
"Salesforce Service Cloud offers several notable features. It includes robust case routing, escalation capabilities, entitlement mapping, and entanglement rules. Additionally, it supports Computer Telephone Integration (CTI), which allows for automatic case generation when a call is made to a designated number."
"The solution's technical support is in need of a lot of improvement."
"There should be some tool to move SRD and SLA from the sandbox to production."
"It required a high amount of customisation for us to work with the tool and sometimes special capabilities needed to be purchased."
"The setup was somewhat complex as it seemed there were three ways to do the same thing."
"More flexible ways to change the existing configuration would benefit existing customers."
"The solution's business workforce should be much more capable of drag and drop functionality. The solution could be kind-of UI based rather than still being coding based. You still need an administrator profile, and you'll have to code things if you want to use the solution."
"The customer service management (CSM) features are in need of improvement."
"My team finds the search options and the user interface to be really cumbersome."
"The integrations with other solutions can be improved."
"Knowledge Management platform could use some intelligence improvements. Data mining techniques for recommending the most relevant knowledge articles would be beneficial. Currently, that selection process is more administrative. AI could be used here."
"Salesforce Service Cloud's report functionality could be improved."
"The product should be capable of delivering complex reports as per company requirements without the need for a Tableau license."
"The product's high price is an area of concern where improvements are required."
"I'm not deeply engaged with this team, so I don't have extensive experience with it. As you mentioned, I haven't used it much yet, so my experience is limited."
"There is room for improvement in pricing."
"The documentation could be improved."
Earn 20 points
BMC Remedyforce [EOL] doesn't meet the minimum requirements to be ranked in Help Desk Software with 15 reviews while Salesforce Service Cloud is ranked 9th in Help Desk Software with 39 reviews. BMC Remedyforce [EOL] is rated 7.8, while Salesforce Service Cloud is rated 8.6. The top reviewer of BMC Remedyforce [EOL] writes "A solid, reasonably-priced service management solution for small to mid-sized businesses". On the other hand, the top reviewer of Salesforce Service Cloud writes "High scalability with good plugins and excellent customer visibility". BMC Remedyforce [EOL] is most compared with , whereas Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM, JIRA Service Management, Vlocity and BSI.
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