Compare BMC Remedyforce vs. Salesforce Service Cloud

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Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: January 2021.
455,962 professionals have used our research since 2012.
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Pricing and Cost Advice
"My current company has a deal. I think the subscription per year is 20K dollars. Per year for the client is really nothing compared to other products and solutions."

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Questions from the Community
Top Answer: The solution is very good at integrating systems.
Top Answer: The licensing model is complex. For example, some parts are based on the company (how many people use it) and some parts are based on the service model. It differs.
Top Answer: The monitoring system could be improved. It would be helpful if the solution was more open-source so that there is more community content available. It's hard to find information about the solution… more »
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Ranking
8th
out of 53 in Help Desk Software
Views
2,981
Comparisons
2,150
Reviews
9
Average Words per Review
621
Rating
7.3
Views
2,074
Comparisons
1,738
Reviews
1
Average Words per Review
397
Rating
10.0
Popular Comparisons
Compared 55% of the time.
Compared 24% of the time.
Compared 11% of the time.
Compared 5% of the time.
Also Known As
RemedyforceService Cloud
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BMC
Salesforce
Overview

BMC Remedyforce, built on Salesforce App Cloud, enables you to deliver high-speed service management that empowers users and accelerates the business, with minimal capital investment.

Built with speed and flexibility in mind

  • Comprehensive functionality:Incident, problem, change, service level management, self-service, discovery and asset management
  • Social, mobile, modern access: With the Salesforce 1 platform, solve incidents, submit approvals, and crowdsource information via Chatter or chat
  • Intuitive dashboards and reporting: Resolve 90% of IT issues on the first call; show key business metrics in real time
  • Configuration not customization: Deploy new technologies and services without coding or scripting, using existing Salesforce staff
  • No software or hardware to install or manage: Seamless upgrades twice a year with simple, value-based pricing


Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

Offer
Learn more about BMC Remedyforce
Learn more about Salesforce Service Cloud
Sample Customers
Design Within Reach, Dex Media, DHHS, News UK, Pervasive Software, Mitchell International, Sysmex Corporation, Ameritas, Lumen 21Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva
Top Industries
VISITORS READING REVIEWS
Computer Software Company39%
Comms Service Provider16%
Financial Services Firm7%
Government7%
REVIEWERS
Manufacturing Company27%
Marketing Services Firm18%
Computer Software Company9%
Music Company9%
VISITORS READING REVIEWS
Computer Software Company40%
Comms Service Provider12%
Media Company6%
Government6%
Company Size
REVIEWERS
Small Business23%
Midsize Enterprise38%
Large Enterprise38%
REVIEWERS
Small Business27%
Midsize Enterprise35%
Large Enterprise38%
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: January 2021.
455,962 professionals have used our research since 2012.

BMC Remedyforce is ranked 8th in Help Desk Software with 9 reviews while Salesforce Service Cloud is ranked 2nd in CRM Customer Engagement Centers. BMC Remedyforce is rated 7.4, while Salesforce Service Cloud is rated 0.0. The top reviewer of BMC Remedyforce writes "A solid, reasonably-priced service management solution for small to mid-sized businesses". On the other hand, BMC Remedyforce is most compared with ServiceNow, JIRA Service Desk, BMC Helix ITSM, ManageEngine ServiceDesk Plus and Cherwell Service Management, whereas Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM, JIRA Service Desk, Salesforce Sales Cloud and Vlocity.

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