We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pricing and Cost Advice
"My current company has a deal. I think the subscription per year is 20K dollars. Per year for the client is really nothing compared to other products and solutions."
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Questions from the Community
Top Answer: The solution is very good at integrating systems.
Top Answer: The licensing model is complex. For example, some parts are based on the company (how many people use it) and some parts are based on the service model. It differs.
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Earn 20 points
out of 53 in Help Desk Software
Average Words per Review
out of 21 in CRM Customer Engagement Centers
Average Words per Review
Compared 55% of the time.
Compared 24% of the time.
Compared 11% of the time.
Compared 2% of the time.
Compared 1% of the time.
Compared 28% of the time.
Compared 25% of the time.
Compared 9% of the time.
Compared 7% of the time.
Compared 5% of the time.
Also Known As
BMC Remedyforce, built on Salesforce App Cloud, enables you to deliver high-speed service management that empowers users and accelerates the business, with minimal capital investment.
Built with speed and flexibility in mind
Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.
Learn more about BMC Remedyforce
Learn more about Salesforce Service Cloud
|Design Within Reach, Dex Media, DHHS, News UK, Pervasive Software, Mitchell International, Sysmex Corporation, Ameritas, Lumen 21||Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva|
Computer Software Company39%
Comms Service Provider16%
Financial Services Firm7%
Marketing Services Firm18%
Computer Software Company9%
Computer Software Company40%
Comms Service Provider12%
BMC Remedyforce is ranked 8th in Help Desk Software with 9 reviews while Salesforce Service Cloud is ranked 2nd in CRM Customer Engagement Centers. BMC Remedyforce is rated 7.4, while Salesforce Service Cloud is rated 0.0. The top reviewer of BMC Remedyforce writes "A solid, reasonably-priced service management solution for small to mid-sized businesses". On the other hand, BMC Remedyforce is most compared with ServiceNow, JIRA Service Desk, BMC Helix ITSM, ManageEngine ServiceDesk Plus and Cherwell Service Management, whereas Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM, JIRA Service Desk, Salesforce Sales Cloud and Vlocity.
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We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.