We performed a comparison between BMC Remedyforce [EOL] and Samanage based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."It's a stable solution."
"The feature that we like best is the stability of the product."
"Remedyforce replaced all our legacy applications globally. This enabled us to move tickets and requests to other regions easily."
"An inexpensive solution that is easy to set up and use without much support."
"Remedyforce has greatly improved our company's ability to accurately track and create new records."
"ITIL best practices and smart practices are efficient in calculating the performance of services provided."
"The reporting is very good and you can do incident matching."
"The interface and customization are the solution's most valuable features."
"The solution has a great filtering feature."
"The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it."
"The customer service management (CSM) features are in need of improvement."
"Improve the out-of-the-box ITIL compliance, which would be great for new customers."
"It required a high amount of customisation for us to work with the tool and sometimes special capabilities needed to be purchased."
"They need to make it possible to more easily customize the user interface."
"They need to include more high-end technology, different languages, the kinds of things not yet included in the product."
"My team finds the search options and the user interface to be really cumbersome."
"The ease of customization needs improvement."
"As we added more custom configuration, we started running into SOQL errors, which could not be resolved yet."
"The setting up process is not quite easy. It's quite difficult."
"The system shuts down about once a month which is frustrating."
Earn 20 points
BMC Remedyforce [EOL] doesn't meet the minimum requirements to be ranked in Help Desk Software with 15 reviews while Samanage is ranked 26th in Help Desk Software with 3 reviews. BMC Remedyforce [EOL] is rated 7.8, while Samanage is rated 7.6. The top reviewer of BMC Remedyforce [EOL] writes "A solid, reasonably-priced service management solution for small to mid-sized businesses". On the other hand, the top reviewer of Samanage writes "Detects incidents quickly, improves our SLA performance and solves issues faster". BMC Remedyforce [EOL] is most compared with , whereas Samanage is most compared with ServiceNow, SolarWinds Service Desk, Freshservice and JIRA Service Management.
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We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
