We performed a comparison between BMC Remedyforce [EOL] and Serviceaide ChangeGear based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."It's a stable solution."
"The feature that we like best is the stability of the product."
"Remedyforce replaced all our legacy applications globally. This enabled us to move tickets and requests to other regions easily."
"ITIL best practices and smart practices are efficient in calculating the performance of services provided."
"Offers good reporting capabilities. Getting the right information is the key to understanding and improvements."
"The stability is good. There are no bugs."
"The solution is very good at integrating systems."
"Our staff is able to quickly jump into Remedyforce and understand the tool with minimal training."
"The solution is a highly mature product. Because of this, it can stand up to any other product on the market."
"As we added more custom configuration, we started running into SOQL errors, which could not be resolved yet."
"The setup was somewhat complex as it seemed there were three ways to do the same thing."
"The solution's technical support is in need of a lot of improvement."
"It required a high amount of customisation for us to work with the tool and sometimes special capabilities needed to be purchased."
"They need to make it possible to more easily customize the user interface."
"It's not user-friendly. Everything is overly complicated. Even for the simplest of tasks, a user will waste time. It requires a lot of clicks and a lot of steps. Often we will have to do the same thing two or three times. It's really bad."
"Improve the out-of-the-box ITIL compliance, which would be great for new customers."
"The customer service management (CSM) features are in need of improvement."
"The solution needs to improve its reporting features. The user interface needs a lot of improvements."
BMC Remedyforce [EOL] doesn't meet the minimum requirements to be ranked in Help Desk Software with 15 reviews while Serviceaide ChangeGear is ranked 31st in Help Desk Software. BMC Remedyforce [EOL] is rated 7.8, while Serviceaide ChangeGear is rated 7.6. The top reviewer of BMC Remedyforce [EOL] writes "A solid, reasonably-priced service management solution for small to mid-sized businesses". On the other hand, the top reviewer of Serviceaide ChangeGear writes "Reduced the Service Desk effectiveness compared to the product we were using". BMC Remedyforce [EOL] is most compared with , whereas Serviceaide ChangeGear is most compared with ServiceNow and Zoho Desk.
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