BMC Remedyforce [EOL] vs Serviceaide ChangeGear comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between BMC Remedyforce [EOL] and Serviceaide ChangeGear based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software.
To learn more, read our detailed Help Desk Software Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"It's a stable solution.""The feature that we like best is the stability of the product.""Remedyforce replaced all our legacy applications globally. This enabled us to move tickets and requests to other regions easily.""ITIL best practices and smart practices are efficient in calculating the performance of services provided.""Offers good reporting capabilities. Getting the right information is the key to understanding and improvements.""The stability is good. There are no bugs.""The solution is very good at integrating systems.""Our staff is able to quickly jump into Remedyforce and understand the tool with minimal training."

More BMC Remedyforce [EOL] Pros →

"The solution is a highly mature product. Because of this, it can stand up to any other product on the market."

More Serviceaide ChangeGear Pros →

Cons
"As we added more custom configuration, we started running into SOQL errors, which could not be resolved yet.""The setup was somewhat complex as it seemed there were three ways to do the same thing.""The solution's technical support is in need of a lot of improvement.""It required a high amount of customisation for us to work with the tool and sometimes special capabilities needed to be purchased.""They need to make it possible to more easily customize the user interface.""It's not user-friendly. Everything is overly complicated. Even for the simplest of tasks, a user will waste time. It requires a lot of clicks and a lot of steps. Often we will have to do the same thing two or three times. It's really bad.""​Improve the out-of-the-box ITIL compliance, which would be great for new customers.""The customer service management (CSM) features are in need of improvement."

More BMC Remedyforce [EOL] Cons →

"The solution needs to improve its reporting features. The user interface needs a lot of improvements."

More Serviceaide ChangeGear Cons →

Pricing and Cost Advice
  • "BMC Remedyforce is extremely reasonable when talking about licensing costs."
  • "The cost may be higher, but it is backed up by the great product and superb customer service."
  • "Licensing should be reviewed and understood before making the purchase."
  • "My current company has a deal. I think the subscription per year is 20K dollars. Per year for the client is really nothing compared to other products and solutions."
  • More BMC Remedyforce [EOL] Pricing and Cost Advice →

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    Ranking
    Unranked
    In Help Desk Software
    31st
    out of 59 in Help Desk Software
    Views
    280
    Comparisons
    198
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Also Known As
    Remedyforce
    Serviceaide ISM (Intelligent Service Management), Nimsoft Service Desk, CA Cloud Service Management , ChangeGear
    Learn More
    Overview

    BMC Remedyforce, built on Salesforce App Cloud, enables you to deliver high-speed service management that empowers users and accelerates the business, with minimal capital investment.

    Built with speed and flexibility in mind

    • Comprehensive functionality:Incident, problem, change, service level management, self-service, discovery and asset management
    • Social, mobile, modern access: With the Salesforce 1 platform, solve incidents, submit approvals, and crowdsource information via Chatter or chat
    • Intuitive dashboards and reporting: Resolve 90% of IT issues on the first call; show key business metrics in real time
    • Configuration not customization: Deploy new technologies and services without coding or scripting, using existing Salesforce staff
    • No software or hardware to install or manage: Seamless upgrades twice a year with simple, value-based pricing


    ChangeGear, a leader in the GigaOm ITSM Radar Report, presents a cutting-edge AI-based service management platform that transforms user experience and enhances decision-making. Offering a business-friendly interface, ChangeGear is customizable with drag-n-drop editing, ensuring adaptability to diverse user needs. The AI-driven platform accelerates decision-making processes with real-time recommendations and intelligent predictions, boosting staff efficiency. Advanced automation, including workflow automation and business process automation, streamlines operations, freeing staff from manual tasks. Recognized for its agility and speed, ChangeGear stands out in change management, asset management, and service desk solutions. For industries navigating compliance challenges, ChangeGear's robust change management and auditing capabilities provide a comprehensive solution. 

    Sample Customers
    Design Within Reach, Dex Media, DHHS, News UK, Pervasive Software, Mitchell International, Sysmex Corporation, Ameritas, Lumen 21
    Oakwood Systems Group
    Top Industries
    VISITORS READING REVIEWS
    Comms Service Provider15%
    Financial Services Firm15%
    Computer Software Company14%
    Government9%
    REVIEWERS
    Financial Services Firm25%
    Healthcare Company25%
    Marketing Services Firm13%
    Educational Organization13%
    Company Size
    REVIEWERS
    Small Business31%
    Midsize Enterprise31%
    Large Enterprise38%
    VISITORS READING REVIEWS
    Small Business23%
    Midsize Enterprise9%
    Large Enterprise68%
    REVIEWERS
    Small Business20%
    Midsize Enterprise7%
    Large Enterprise73%
    Buyer's Guide
    Help Desk Software
    March 2024
    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    BMC Remedyforce [EOL] doesn't meet the minimum requirements to be ranked in Help Desk Software with 15 reviews while Serviceaide ChangeGear is ranked 31st in Help Desk Software. BMC Remedyforce [EOL] is rated 7.8, while Serviceaide ChangeGear is rated 7.6. The top reviewer of BMC Remedyforce [EOL] writes "A solid, reasonably-priced service management solution for small to mid-sized businesses". On the other hand, the top reviewer of Serviceaide ChangeGear writes "Reduced the Service Desk effectiveness compared to the product we were using". BMC Remedyforce [EOL] is most compared with , whereas Serviceaide ChangeGear is most compared with ServiceNow and Zoho Desk.

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    We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.