BMC Remedyforce vs. ServiceNow Comparison

BMC Remedyforce

ServiceNow

BMC Remedyforce

Read 9 BMC Remedyforce reviews.

2,981 views|2,150 comparisons

ServiceNow

Read 24 ServiceNow reviews.

55,659 views|32,935 comparisons

Most Helpful Review

Use BMC Remedyforce? Share your opinion.

Anonymous User

Delivery Lead, Enterprise at a wholesaler/distributor

Comprehensive features, good organization integration, and competitive pricing

It has been effectively used in our organization. We have large chats with 150,000 people and everyone has found it to be useful. Our internal IT... Read more »

Free Report: BMC Remedyforce vs. ServiceNow

Find out what your peers are saying about BMC Remedyforce vs. ServiceNow and other solutions. Updated: January 2021.

Download now

456,249 professionals have used our research since 2012.

Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"An inexpensive solution that is easy to set up and use without much support.""It's a stable solution.""The interface and customization are the solution's most valuable features.""The knowledge base is the solution's most valuable aspect. All of the knowledge we need is right at our fingertips.""If a company needs to expand the solution, they are able to do so. It is quite scalable.""The solution is very good at integrating systems.""The feature that we like best is the stability of the product.""The reporting is very good and you can do incident matching." More BMC Remedyforce Pros »	"In the Service Portal, the widget concept - and the way we have developed our widget - is pretty simple. We can leverage a lot on top of it.""Easy to integrate with third-party applications.""This solution is a single-storage for our user community to submit help desk tickets.""The most valuable feature is that this is a Cloud solution.""ServiceNow was the first true enterprise to service management platform.""The feature that I have found most valuable from ServiceNow is the ability to assign sub-tasks to different teams, including problem tickets and the regular and chain tasks.""It gave us professionalized, faster incident turn around times. Improved quality of information shared with our customers. Over time we build an extensive knowledge base that assists in both self-service as in services provided by the servicedesk when handling incidents.""I have found that sorting and grouping functions are particularly useful." More ServiceNow Pros »
Cons
"The product is created to service small to medium-sized businesses. Although it can be used in enterprise settings this choice comes down to properly assessing needs.""They need to include more high-end technology, different languages, the kinds of things not yet included in the product.""The solution's business workforce should be much more capable of drag and drop functionality. The solution could be kind-of UI based rather than still being coding based. You still need an administrator profile, and you'll have to code things if you want to use the solution.""The solution's technical support is in need of a lot of improvement.""It's not user-friendly. Everything is overly complicated. Even for the simplest of tasks, a user will waste time. It requires a lot of clicks and a lot of steps. Often we will have to do the same thing two or three times. It's really bad.""It's hard to find information about the solution online. We'll sometimes use the internet to look for technical answers, and we won't be able to find it.""The customer service management (CSM) features are in need of improvement.""The ease of customization needs improvement." More BMC Remedyforce Cons »	"For healthcare, which is a pretty audited environment, there are no concrete solutions for digital signatures, apart from our license with Adobe, so it requires orchestration.""It's missing monitoring capabilities.""I do not like the user interface.""Transparency in the pricing model needs to be improved.""Service mapping could be less complicated.""The major area for improvement for our needs would be monitoring the metrics of the times to acknowledge and resolve issues and escalations.""There should be fewer clicks and faster integrations between solutions.""Creating service catalog forms could be made easier." More ServiceNow Cons »

Pricing and Cost Advice

"My current company has a deal. I think the subscription per year is 20K dollars. Per year for the client is really nothing compared to other products and solutions."

More BMC Remedyforce Pricing and Cost Advice »

"The license model is based on a number of fulfillers (active users who play some role within the ServiceNow functionality). Therefore, you can serve as many end-users as you want, without additional costs.""The mandatory minimum is US$ 20,000 for licensing.""The licenses are expensive.""The setup cost is high compared to others, especially when the scope is not fixed.""I am from Brazil. For Latin American markets, ServiceNow is very expensive as compared to other vendors, such as VMware.""$230 per user.""It is very expensive because it is a big organization. You have to pay for additional things.""ServiceNow tends to be a little bit more expensive as compared to BMC Helix ITSM."

More ServiceNow Pricing and Cost Advice »

See Which Vendors Are Best For You Use our free recommendation engine to learn which Help Desk Software solutions are best for your needs. See Recommendations 456,249 professionals have used our research since 2012.
Questions from the Community
What do you like most about BMC Remedyforce? Top Answer: The solution is very good at integrating systems. Read all 7 answers What is your experience regarding pricing and costs for BMC Remedyforce? Top Answer: The licensing model is complex. For example, some parts are based on the company (how many people use it) and some parts are based on the service model. It differs. Read all 4 answers What needs improvement with BMC Remedyforce? Top Answer: The monitoring system could be improved. It would be helpful if the solution was more open-source so that there is more community content available. It's hard to find information about the solution… more » Read all 7 answers	What Is The Biggest Difference Between BMC Helix and ServiceNow? Top Answer: : There is several difference between in Service and BMC Helix ITSM As BMC Helix ITSM is a fully internationalized environment: one can localize the labels, messages (system-generated messages)… more » Read all 8 answers What are the differences in purchase and maintenance costs for ServiceNow and JIRA Service Desk? Top Answer: Jira Service desk supports ITIL and gives you many templates for different helpdesk scenarios, allows to creates issues using the email. The implementation of Service Desk is easy and intuitive Read all 6 answers How do you like the MIM feature in ServiceNow? Top Answer: In that regard, the major incident management gives service organisations and customers the opportunity the focus on restoring the functionality asap without getting lost in sidetracking possible… more » Read all 3 answers
Ranking
8th out of 53 in Help Desk Software Views 2,981 Comparisons 2,150 Reviews 9 Average Words per Review 621 Rating 7.3	1st out of 53 in Help Desk Software Views 55,659 Comparisons 32,935 Reviews 22 Average Words per Review 521 Rating 8.0
Popular Comparisons
JIRA Service Desk vs. BMC Remedyforce Compared 24% of the time. BMC Helix ITSM vs. BMC Remedyforce Compared 11% of the time. Salesforce Service Cloud vs. BMC Remedyforce Compared 5% of the time. ManageEngine ServiceDesk Plus vs. BMC Remedyforce Compared 2% of the time. Cherwell Service Management vs. BMC Remedyforce Compared 1% of the time. See more BMC Remedyforce competitors » + Add more products to compare	BMC Helix ITSM vs. ServiceNow Compared 12% of the time. Pega BPM vs. ServiceNow Compared 7% of the time. JIRA Service Desk vs. ServiceNow Compared 6% of the time. Appian vs. ServiceNow Compared 6% of the time. Microsoft PowerApps vs. ServiceNow Compared 4% of the time. See more ServiceNow competitors » + Add more products to compare
Also Known As
Remedyforce
Learn
BMC	ServiceNow
Overview
BMC Remedyforce, built on Salesforce App Cloud, enables you to deliver high-speed service management that empowers users and accelerates the business, with minimal capital investment. Built with speed and flexibility in mind Comprehensive functionality:Incident, problem, change, service level management, self-service, discovery and asset management Social, mobile, modern access: With the Salesforce 1 platform, solve incidents, submit approvals, and crowdsource information via Chatter or chat Intuitive dashboards and reporting: Resolve 90% of IT issues on the first call; show key business metrics in real time Configuration not customization: Deploy new technologies and services without coding or scripting, using existing Salesforce staff No software or hardware to install or manage: Seamless upgrades twice a year with simple, value-based pricing	Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.^(TM)
Offer
Learn more about BMC Remedyforce Learn More	Learn more about ServiceNow Learn More
Sample Customers
Design Within Reach, Dex Media, DHHS, News UK, Pervasive Software, Mitchell International, Sysmex Corporation, Ameritas, Lumen 21	AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow
Top Industries
VISITORS READING REVIEWS Computer Software Company39% Comms Service Provider16% Financial Services Firm7% Government7%	REVIEWERS Financial Services Firm16% Healthcare Company14% Manufacturing Company11% Computer Software Company9% VISITORS READING REVIEWS Computer Software Company37% Comms Service Provider13% Government7% Financial Services Firm5%
Company Size
REVIEWERS Small Business23% Midsize Enterprise38% Large Enterprise38%	REVIEWERS Small Business19% Midsize Enterprise12% Large Enterprise69% VISITORS READING REVIEWS Small Business15% Midsize Enterprise11% Large Enterprise74%

Compare BMC Remedyforce vs. ServiceNow