We performed a comparison between BMC Remedyforce [EOL] and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."The solution is very flexible."
"BMC Remedyforce is a good tracking service in general."
"It's a stable solution."
"The stability is good. There are no bugs."
"Our staff is able to quickly jump into Remedyforce and understand the tool with minimal training."
"Remedyforce replaced all our legacy applications globally. This enabled us to move tickets and requests to other regions easily."
"An inexpensive solution that is easy to set up and use without much support."
"The record linking shows us all of the changes that were implemented during that release, what clients were affected, related incidents and problem records, and important documentation that occurred along the way."
"It's actually easy to understand."
"I really like ServiceNow and all of the features. The way incident management is built is very helpful. You have a lot of options to optimize it, customize it, and automate it. You also have a lot of options for reporting. There are plenty of possibilities to do preference management within your customer CMDB file. These are very useful features, which I missed in BMC Remedy ITSM. ServiceNow is the best ticketing tool I have used so far."
"It has more extensive features as compared to the other competitors."
"ServiceNow is a very powerful tool that can perform a lot of different functions."
"There are features included in the new release for intelligent software, like the chatbot. For HR services, the HR agent which is in that chatbot has been fantastic."
"Easy to integrate with third-party applications."
"Identifies better ways to license software or eliminate unused software to save money."
"Flexibility is the most valuable feature of ServiceNow, that is, being able to modify it to do what we need it to do."
"They need to make it possible to more easily customize the user interface."
"My team finds the search options and the user interface to be really cumbersome."
"They need to include more high-end technology, different languages, the kinds of things not yet included in the product."
"The setup was somewhat complex as it seemed there were three ways to do the same thing."
"It's not user-friendly. Everything is overly complicated. Even for the simplest of tasks, a user will waste time. It requires a lot of clicks and a lot of steps. Often we will have to do the same thing two or three times. It's really bad."
"It required a high amount of customisation for us to work with the tool and sometimes special capabilities needed to be purchased."
"The ease of customization needs improvement."
"The solution's technical support is in need of a lot of improvement."
"It's a great platform, but there's still room for improvement. As the solutions stands now, you do need a lot of previous experience to use it. It would be great if they could develop some use case templates. This would be beneficial for a small and medium-sized businesses."
"If you have advanced questions, technical support often doesn't know the answer."
"There are Virtual Task Boards in the tool in the latest releases. There are many of them in the Scaled Agile Framework. There is some room there for improvement. It's really quite promising but, at the same time, it could be improved and I believe it will be improved soon."
"For healthcare, which is a pretty audited environment, there are no concrete solutions for digital signatures, apart from our license with Adobe, so it requires orchestration."
"All the screens are similar. It's the same platform for everything and you need to familiarize yourself with it. In the past, you used to have one screen per application. Now, you have everything integrated into one. Everybody will manage the same screen and they need to navigate into the same screen as the Internet Explorer with a toolbar with the categories and look for the things you want to see or the models you want to use."
"The interface requires an upgrade."
"Their user interface is old-fashioned and outdated, and it can be more friendly for the eye. They can improve the user experience."
"From an HR standpoint, if users can have a very integrated onboarding or offboarding process between ServiceNow and Workday, then it can give a very good employee experience."
Earn 20 points
BMC Remedyforce [EOL] doesn't meet the minimum requirements to be ranked in Help Desk Software with 1 review while ServiceNow is ranked 1st in Help Desk Software with 24 reviews. BMC Remedyforce [EOL] is rated 7.8, while ServiceNow is rated 8.4. The top reviewer of BMC Remedyforce [EOL] writes "Good reporting and easy to use but needs to offer better integration capabilities". On the other hand, the top reviewer of ServiceNow writes "Comprehensive IT service management with predefined processes, and seamless integration, empowering organizations to streamline workflows and enhance productivity". BMC Remedyforce [EOL] is most compared with , whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Microsoft Dynamics CRM.
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