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Find out what your peers are saying about BMC Remedyforce vs. ServiceNow and other solutions. Updated: January 2021. 456,249 professionals have used our research since 2012. |
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
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Questions from the Community | |
Top Answer: The solution is very good at integrating systems. Top Answer: The licensing model is complex. For example, some parts are based on the company (how many people use it) and some parts are based on the service model. It differs. Top Answer: The monitoring system could be improved. It would be helpful if the solution was more open-source so that there is more community content available. It's hard to find information about the solution… more » | Top Answer: : There is several difference between in Service and BMC Helix ITSM As BMC Helix ITSM is a fully internationalized environment: one can localize the labels, messages (system-generated messages)… more » Top Answer: Jira Service desk supports ITIL and gives you many templates for different helpdesk scenarios, allows to creates issues using the email. The implementation of Service Desk is easy and intuitive Top Answer: In that regard, the major incident management gives service organisations and customers the opportunity the focus on restoring the functionality asap without getting lost in sidetracking possible… more » |
Ranking | |
Views 2,981 Comparisons 2,150 Reviews 9 Average Words per Review 621 Rating 7.3 | Views 55,659 Comparisons 32,935 Reviews 22 Average Words per Review 521 Rating 8.0 |
Popular Comparisons | |
![]() Compared 24% of the time. ![]() Compared 11% of the time. ![]() Compared 5% of the time. ![]() Compared 2% of the time. ![]() Compared 1% of the time. | ![]() Compared 12% of the time. Compared 7% of the time. ![]() Compared 6% of the time. ![]() Compared 6% of the time. ![]() Compared 4% of the time. |
Also Known As | |
Remedyforce | |
Learn | |
BMC | ServiceNow |
Overview | |
BMC Remedyforce, built on Salesforce App Cloud, enables you to deliver high-speed service management that empowers users and accelerates the business, with minimal capital investment. Built with speed and flexibility in mind
| Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM) |
Offer | |
Learn more about BMC Remedyforce | Learn more about ServiceNow |
Sample Customers | |
Design Within Reach, Dex Media, DHHS, News UK, Pervasive Software, Mitchell International, Sysmex Corporation, Ameritas, Lumen 21 | AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow |
Top Industries | |
Computer Software Company39% Comms Service Provider16% Financial Services Firm7% Government7% | Financial Services Firm16% Healthcare Company14% Manufacturing Company11% Computer Software Company9% Computer Software Company37% Comms Service Provider13% Government7% Financial Services Firm5% |
Company Size | |
Small Business23% Midsize Enterprise38% Large Enterprise38% | Small Business19% Midsize Enterprise12% Large Enterprise69% Small Business15% Midsize Enterprise11% Large Enterprise74% |
BMC Remedyforce is ranked 8th in Help Desk Software with 9 reviews while ServiceNow is ranked 1st in Help Desk Software with 24 reviews. BMC Remedyforce is rated 7.4, while ServiceNow is rated 7.8. The top reviewer of BMC Remedyforce writes "A solid, reasonably-priced service management solution for small to mid-sized businesses". On the other hand, the top reviewer of ServiceNow writes "We are able to significantly leverage the widget concept in the Service Portal". BMC Remedyforce is most compared with JIRA Service Desk, BMC Helix ITSM, Salesforce Service Cloud, ManageEngine ServiceDesk Plus and Cherwell Service Management, whereas ServiceNow is most compared with BMC Helix ITSM, Pega BPM, JIRA Service Desk, Appian and Microsoft PowerApps. See our BMC Remedyforce vs. ServiceNow report.
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