We performed a comparison between BMC Remedyforce [EOL] and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."Remedyforce has greatly improved our company's ability to accurately track and create new records."
"The feature that we like best is the stability of the product."
"Offers good reporting capabilities. Getting the right information is the key to understanding and improvements."
"ITIL best practices and smart practices are efficient in calculating the performance of services provided."
"If a company needs to expand the solution, they are able to do so. It is quite scalable."
"The stability is good. There are no bugs."
"The interface and customization are the solution's most valuable features."
"The reporting is very good and you can do incident matching."
"For change management, I find the CAB workbench very useful. I haven't seen any other solution that has a CAB workbench or advanced automated solutions for a change advisory board. ServiceNow also has the Workflow Engine which works very well and is very intuitive."
"ServiceNow is very easy to set up."
"It's great to do statuses or to review tasks."
"ServiceNow is one of the few easiest platforms you can integrate with products like Ansible to automate your workflows."
"The most valuable features of the solution are the ease of use and the sensor for ticketing systems."
"It facilitates the monitoring of major incidents and provides insights into the effort expended to resolve each incident."
"You can scale the solution."
"If it is a high priority, they will respond very quickly. If it is a low priority issue, it might take some time, some three or four days. I would rate the technical support as a 10 out of 10."
"More flexible ways to change the existing configuration would benefit existing customers."
"The customer service management (CSM) features are in need of improvement."
"The look and feel is very dated."
"As we added more custom configuration, we started running into SOQL errors, which could not be resolved yet."
"The solution's technical support is in need of a lot of improvement."
"It's not user-friendly. Everything is overly complicated. Even for the simplest of tasks, a user will waste time. It requires a lot of clicks and a lot of steps. Often we will have to do the same thing two or three times. It's really bad."
"They need to make it possible to more easily customize the user interface."
"There should be some tool to move SRD and SLA from the sandbox to production."
"The interface requires an upgrade."
"I would like the reporting aspect to be better, including the graphs. It could have some way for us to easily to export to a csv or spreadsheet so that if a graph cannot be provided by ServiceNow itself, we would be able to use other applications to create them. Also, if there was a feature that enabled us to interact with end users directly from ServiceNow, like an instant-messaging type of feature, that would be great."
"It's a little expensive compared to other tools."
"We can't update bulk tickets using a simple query language. Jira lets us update hundreds of tickets with one command. In ServiceNow, you need to select each task separately to close them. The dashboards could also be more user-friendly. Monday.com has better dashboards."
"It's moving at a very fast pace. It is difficult for developers or engineers to keep up with it. That's the only issue."
"It should include information on navigating various user interfaces for creating diverse requests directed to different teams."
"Like all other IaaS, PaaS, and SaaS subscription cloud providers, ServiceNow is constantly improving by building new capabilities to expand the breadth and depth of its offerings while increasing its activities with partners to build more capabilities."
"The discovery of assets could be improved; right now they only allow for one domain."
Earn 20 points
BMC Remedyforce [EOL] doesn't meet the minimum requirements to be ranked in Help Desk Software with 15 reviews while ServiceNow is ranked 1st in Help Desk Software with 210 reviews. BMC Remedyforce [EOL] is rated 7.8, while ServiceNow is rated 8.4. The top reviewer of BMC Remedyforce [EOL] writes "A solid, reasonably-priced service management solution for small to mid-sized businesses". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". BMC Remedyforce [EOL] is most compared with , whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian.
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