We performed a comparison between BMC Track-It! and ConnectWise Automate based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."Track-It! has many features that help make us more efficient and cost effective as a department."
"Our users have come to expect availability and quick responses, and we are able to provide this thanks to the Track-IT! solution."
"As a department, we have been able to identify problems and resolve them faster because of the centralized database."
"Using the Help Desk and Purchasing modules, they let us keep track of all the issues in our organization and analyze them for trends."
"We use it to create and manage our work orders."
"We can manually capture the assets available within the location."
"Our efficiency has improved drastically due to a massive reduction in phone calls."
"Using their problem management process, we can use parent/child tickets and set up public views for our problem work orders."
"ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."
"A good automated scripts feature."
"Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients."
"Maybe they could improve the capability to be multi-tenant."
"Remote access and detailed monitoring help us support our equipment."
"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."
"The implementation is nice and easy."
"It allows us to manage all client requests, jobs and invoicing."
"The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version."
"The area where we would like to see improvement is in the asset management module."
"Track-It! works great for a mid-size company, but anything over 700 employees, and trying to use Track-It! for any other areas of the business is difficult."
"The solution is cumbersome to use."
"Their self-service is not user friendly."
"There are a few items that I would like changed or extra features that could be added to our current version of this software, but those are all going to be addressed in a future software update."
"We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."
"This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen."
"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."
"Patching and reporting need improvements, especially reporting. The reporting engine is quite outdated, so you end up having to use your own dashboard."
"Scheduling of automation could be improved and made more simple."
"The fixed client for Automate is slow. The web client is not very intuitive."
"In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be."
"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."
BMC Track-It! is ranked 18th in IT Asset Management with 5 reviews while ConnectWise Automate is ranked 7th in Remote Monitoring and Management (RMM) with 15 reviews. BMC Track-It! is rated 7.4, while ConnectWise Automate is rated 7.4. The top reviewer of BMC Track-It! writes "Provides good stability, but it could be intuitive and easier to use". On the other hand, the top reviewer of ConnectWise Automate writes "Responsive, integrates well with other applications, and the technical support is helpful". BMC Track-It! is most compared with ServiceNow and BMC Remedy , whereas ConnectWise Automate is most compared with Kaseya VSA, ConnectWise RMM, NinjaOne, Microsoft Configuration Manager and Atera.
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