Compare BMC Track-It! vs. ConnectWise Automate

BMC Track-It! is ranked 4th in IT Asset Management with 3 reviews while ConnectWise Automate is ranked 2nd in Remote Monitoring and Management Software with 2 reviews. BMC Track-It! is rated 9.4, while ConnectWise Automate is rated 7.6. The top reviewer of BMC Track-It! writes "Able to identify problems and resolve them faster because of the centralized database". On the other hand, the top reviewer of ConnectWise Automate writes "Enables us to manage all client requests, jobs and invoicing but project management needs improvement ". BMC Track-It! is most compared with ServiceNow, BMC Remedy Asset Management and BMC Helix Discovery, whereas ConnectWise Automate is most compared with SCCM, Continuum RMM and Kaseya VSA.
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Most Helpful Review
Find out what your peers are saying about ServiceNow, CA (A Broadcom Company), BMC and others in IT Asset Management. Updated: November 2019.
377,264 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
Using their problem management process, we can use parent/child tickets and set up public views for our problem work orders.Using the Help Desk and Purchasing modules, they let us keep track of all the issues in our organization and analyze them for trends.Track-It! has many features that help make us more efficient and cost effective as a department.We use it to create and manage our work orders.Our users have come to expect availability and quick responses, and we are able to provide this thanks to the Track-IT! solution.The customization of the product and reporting capabilities have allowed us to provide upper management the graphs (data) they request that helps validate specific needs that we (IT) have.Our efficiency has improved drastically due to a massive reduction in phone calls.As a department, we have been able to identify problems and resolve them faster because of the centralized database.

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It allows us to manage all client requests, jobs and invoicing.This product saves us a lot of time and increases our efficiency.Remote access and detailed monitoring help us support our equipment.

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Cons
Track-It! works great for a mid-size company, but anything over 700 employees, and trying to use Track-It! for any other areas of the business is difficult.Their self-service is not user friendly.There are a few items that I would like changed or extra features that could be added to our current version of this software, but those are all going to be addressed in a future software update.The area where we would like to see improvement is in the asset management module.

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The project management needs improvement and there's a section of the product called configuration that also needs to be improved.They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end.

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Pricing and Cost Advice
Information Not Available
Pricing and licensing are reasonable.

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Ranking
4th
out of 34 in IT Asset Management
Views
595
Comparisons
328
Reviews
3
Average Words per Review
195
Avg. Rating
9.3
Views
5,717
Comparisons
4,376
Reviews
2
Average Words per Review
208
Avg. Rating
7.5
Top Comparisons
Compared 51% of the time.
Compared 11% of the time.
Compared 16% of the time.
Compared 9% of the time.
Also Known As
BMC Numara Track-It!, Numara Track-It!, NumaraLabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers
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BMC
ConnectWise
Overview

Help Desk Automation

Eliminate the manual triage of issues that leads to stacks of sticky notes and emails, problems falling through the cracks, and overworked IT technicians with no way to track or prioritize work.

Knowledge Base

Centralize the documentation of known issues and use keyword search to find solutions. Technicians no longer waste time searching the web and troubleshooting issues that have already been solved by others.

Improved Efficiency

Keep track of how productive the help desk is, identify who needs more training, get feedback on the work technicians perform and justify resource needs to management.

ConnectWise Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting https://www.connectwise.com/software/automate or calling 877-522-8323.

Offer
Learn more about BMC Track-It!
Learn more about ConnectWise Automate
Sample Customers
Florida Hospital, Mitchell InternationalI-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions
Top Industries
No Data Available
VISITORS READING REVIEWS
Software R&D Company27%
Media Company16%
Government14%
Comms Service Provider10%
Find out what your peers are saying about ServiceNow, CA (A Broadcom Company), BMC and others in IT Asset Management. Updated: November 2019.
377,264 professionals have used our research since 2012.
We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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