Compare BMC Track-It! vs. Freshservice

BMC Track-It! is ranked 4th in IT Asset Management with 3 reviews while Freshservice is ranked 8th in IT Asset Management with 1 review. BMC Track-It! is rated 9.4, while Freshservice is rated 6.0. The top reviewer of BMC Track-It! writes "Able to identify problems and resolve them faster because of the centralized database". On the other hand, the top reviewer of Freshservice writes "Allowed the development team to concentrate on the client’s requirements, however the reporting and management information are very limited". BMC Track-It! is most compared with ServiceNow, BMC Remedy Asset Management and BMC Helix Discovery, whereas Freshservice is most compared with ServiceNow, Freshdesk and JIRA Service Desk.
Cancel
You must select at least 2 products to compare!
BMC Track-It! Logo
580 views|323 comparisons
Freshservice Logo
2,176 views|1,380 comparisons
Most Helpful Review
Find out what your peers are saying about ServiceNow, CA (A Broadcom Company), BMC and others in IT Asset Management. Updated: October 2019.
371,639 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
Using their problem management process, we can use parent/child tickets and set up public views for our problem work orders.Using the Help Desk and Purchasing modules, they let us keep track of all the issues in our organization and analyze them for trends.Track-It! has many features that help make us more efficient and cost effective as a department.We use it to create and manage our work orders.Our users have come to expect availability and quick responses, and we are able to provide this thanks to the Track-IT! solution.The customization of the product and reporting capabilities have allowed us to provide upper management the graphs (data) they request that helps validate specific needs that we (IT) have.Our efficiency has improved drastically due to a massive reduction in phone calls.As a department, we have been able to identify problems and resolve them faster because of the centralized database.

Read more »

It allowed the development team to concentrate on the client’s requirements instead.

Read more »

Cons
Track-It! works great for a mid-size company, but anything over 700 employees, and trying to use Track-It! for any other areas of the business is difficult.Their self-service is not user friendly.There are a few items that I would like changed or extra features that could be added to our current version of this software, but those are all going to be addressed in a future software update.The area where we would like to see improvement is in the asset management module.

Read more »

The reporting and management information (MI) are very limited, and stopped realistic and timely reporting on outstanding incidents.

Read more »

report
Use our free recommendation engine to learn which IT Asset Management solutions are best for your needs.
371,639 professionals have used our research since 2012.
Ranking
4th
out of 34 in IT Asset Management
Views
580
Comparisons
323
Reviews
3
Average Words per Review
195
Avg. Rating
9.3
8th
out of 34 in IT Asset Management
Views
2,176
Comparisons
1,380
Reviews
1
Average Words per Review
131
Avg. Rating
6.0
Top Comparisons
Compared 51% of the time.
Compared 10% of the time.
Compared 27% of the time.
Compared 22% of the time.
Compared 10% of the time.
Also Known As
BMC Numara Track-It!, Numara Track-It!, Numara
Learn
BMC
Freshworks
Overview

Help Desk Automation

Eliminate the manual triage of issues that leads to stacks of sticky notes and emails, problems falling through the cracks, and overworked IT technicians with no way to track or prioritize work.

Knowledge Base

Centralize the documentation of known issues and use keyword search to find solutions. Technicians no longer waste time searching the web and troubleshooting issues that have already been solved by others.

Improved Efficiency

Keep track of how productive the help desk is, identify who needs more training, get feedback on the work technicians perform and justify resource needs to management.

Freshservice is a Cloud-based IT Service Desk and IT Service Management (ITSM) solution that currently serves more than 13000 SMB, mid-market, and enterprise customers worldwide. Freshservice is designed using ITIL best practice to help IT organizations focus on what’s most important - exceptional service delivery and customer satisfaction. Freshservice is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software, Freshchat Customer Messaging Software etc. - with more than 150000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

Offer
Learn more about BMC Track-It!
Learn more about Freshservice
Sample Customers
Florida Hospital, Mitchell InternationalSinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport
Find out what your peers are saying about ServiceNow, CA (A Broadcom Company), BMC and others in IT Asset Management. Updated: October 2019.
371,639 professionals have used our research since 2012.
We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
Sign Up with Email