We performed a comparison between BMC Track-It! and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."We can manually capture the assets available within the location."
"Our users have come to expect availability and quick responses, and we are able to provide this thanks to the Track-IT! solution."
"Using the Help Desk and Purchasing modules, they let us keep track of all the issues in our organization and analyze them for trends."
"Track-It! has many features that help make us more efficient and cost effective as a department."
"As a department, we have been able to identify problems and resolve them faster because of the centralized database."
"Our efficiency has improved drastically due to a massive reduction in phone calls."
"The customization of the product and reporting capabilities have allowed us to provide upper management the graphs (data) they request that helps validate specific needs that we (IT) have."
"The initial setup is pretty easy."
"In the Service Portal, the widget concept - and the way we have developed our widget - is pretty simple. We can leverage a lot on top of it."
"ServiceNow is easy to use."
"It is easily configurable and has a good developer society online, available for any issues from the backend."
"ServiceNow is a cloud-based platform, so people won't need to worry about investing on hardware to host it. Being on the cloud, it is available 24x7. It's scalable, stable, and multifeatured, with a straightforward setup and good technical support."
"It offers ready-built automation and simpler configuration for workflows."
"Creating a ticket is much simpler in this tool. That is one big advantage. Also, the simplicity and ease of use are much better. I've used HPSM and it is very complex in comparison to ServiceNow."
"I have found the workflows and integration the most valuable in this solution."
"ServiceNow is very easy to set up."
"The area where we would like to see improvement is in the asset management module."
"The solution is cumbersome to use."
"Their self-service is not user friendly."
"There are a few items that I would like changed or extra features that could be added to our current version of this software, but those are all going to be addressed in a future software update."
"Track-It! works great for a mid-size company, but anything over 700 employees, and trying to use Track-It! for any other areas of the business is difficult."
"The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version."
"The customer service of the product right now isn't very good. It's an aspect they really need to improve."
"Performance could be improved."
"Where it could be improved is Discovery. This may sound odd since I just praised the value of ServiceNow Discovery, but improvements to its automatic detection, the breadth of devices, and the depth of devices covered, as well as keeping up with new technologies, are all essential."
"When it comes to reference fields, there are some limitations where you aren't able to use them, like in relationship queries. In Remedy, when you click a menu, you get options directly, whereas here, if you use a reference field, it points you to a different form. So the UI experience totally changes for the end user."
"The solution could be made cheaper. Machine learning and artificial intelligence should be introduced in the next release."
"Local solutions have lower costs."
"The solution could improve by being more stable."
"Integration capabilities can improve."
BMC Track-It! is ranked 18th in IT Asset Management with 5 reviews while ServiceNow is ranked 1st in IT Asset Management with 211 reviews. BMC Track-It! is rated 7.4, while ServiceNow is rated 8.4. The top reviewer of BMC Track-It! writes "Provides good stability, but it could be intuitive and easier to use". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". BMC Track-It! is most compared with BMC Remedy , whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian.
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