Compare BMC Track-It! vs. VMware Service Manager

BMC Track-It! is ranked 4th in IT Asset Management with 3 reviews while VMware Service Manager is ranked 9th in IT Asset Management with 1 review. BMC Track-It! is rated 9.4, while VMware Service Manager is rated 5.0. The top reviewer of BMC Track-It! writes "Able to identify problems and resolve them faster because of the centralized database". On the other hand, the top reviewer of VMware Service Manager writes "It needs to improve user roles and access rights. It provides us with improved maintenance cycles". BMC Track-It! is most compared with ServiceNow, BMC Remedy Asset Management and BMC Helix Discovery, whereas VMware Service Manager is most compared with ServiceNow.
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Most Helpful Review
Find out what your peers are saying about ServiceNow, CA (A Broadcom Company), BMC and others in IT Asset Management. Updated: November 2019.
377,828 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
My organization now understands what type of products they have: warranties, how long the warranties last, depreciation. We never really knew what our depreciation values were, so it was really nice to have that on hand as well. It gives us a better view of our hardware, which is really beneficial.Reduces software cost. Reduces the risk of software audits.Also, the software you have, you can monitor for end of life. If you have software that is end of life, then you can have it uninstalled and buy the new software, so you can make sure that you're not running into vulnerabilities with unsupported software in your environment.You could also look for software that is no longer being used and you can re-deploy the software, so then you save from a purchasing standpoint because you don't have to buy the software again.You build the items one time and then you have your discovery that's coming in and the system will let you know whether or not you're out of compliance.They're staying up to date as vendors make changes to how they want to manage the software. CA is usually really quick about getting those updates in the system.Enables me to know where an asset is at any point during its lifecycle: How old it is, who it belongs to, and where it's at within that lifecycle.It's easy to integrate with our system information.

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Using their problem management process, we can use parent/child tickets and set up public views for our problem work orders.Using the Help Desk and Purchasing modules, they let us keep track of all the issues in our organization and analyze them for trends.Track-It! has many features that help make us more efficient and cost effective as a department.We use it to create and manage our work orders.Our users have come to expect availability and quick responses, and we are able to provide this thanks to the Track-IT! solution.The customization of the product and reporting capabilities have allowed us to provide upper management the graphs (data) they request that helps validate specific needs that we (IT) have.Our efficiency has improved drastically due to a massive reduction in phone calls.As a department, we have been able to identify problems and resolve them faster because of the centralized database.

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It provides us with improved maintenance cycles.

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Cons
I'd like to see more mobile. I'd like to have it actually manage mobile devices. It really doesn't, and I'd like to have a mobile application just for asset management.The UI, even though they upgraded the UI, it's still kind of dated, it's a little bit convoluted to use. It's not like something that you can sit down and automatically understand how to use it.It needs ​stronger rebooting components and the ability to develop our own software metrics.CA SAM is not a CA product. The vendor is Aspera and CA is the distributor, so support is difficult. It's more difficult to get a good response.Keeping the catalog updated and having more titles in the catalog is helpful, because the more items that are in the catalog, your process goes faster because you don't have to manually build all the entitlements.I would like to see more control over audit trail features, where you can turn on and off fields.I'd like to see end-of-life information on software products.Needs a stronger reporting component, and more integration with CA Client Automation.

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Track-It! works great for a mid-size company, but anything over 700 employees, and trying to use Track-It! for any other areas of the business is difficult.Their self-service is not user friendly.There are a few items that I would like changed or extra features that could be added to our current version of this software, but those are all going to be addressed in a future software update.The area where we would like to see improvement is in the asset management module.

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It needs to improve user roles and access rights.

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Also Known As
CA Asset Manager, ITAM, IT Asset Manager, CA SAM, CA Software Asset Manager, Asset Portfolio Management, Asset Portfolio ManagerBMC Numara Track-It!, Numara Track-It!, Numara
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CA (A Broadcom Company)
BMC
VMware
Overview

CA Asset Manager gives you the confidence to deliver real business value throughout the asset lifecycle by enabling essential business functions such as
procurement, contract, vendor, license and financial management across your enterprise IT asset base. CA Asset Manager has recognized technology leadership in the areas of financial and contract management, and it is also an IT asset management market share leader.

Learn More: https://www.ca.com/us/products...

Help Desk Automation

Eliminate the manual triage of issues that leads to stacks of sticky notes and emails, problems falling through the cracks, and overworked IT technicians with no way to track or prioritize work.

Knowledge Base

Centralize the documentation of known issues and use keyword search to find solutions. Technicians no longer waste time searching the web and troubleshooting issues that have already been solved by others.

Improved Efficiency

Keep track of how productive the help desk is, identify who needs more training, get feedback on the work technicians perform and justify resource needs to management.

VMware Service Manager automates IT Service Management by providing a powerful workflow engine to drive IT Service processes.
Offer
Learn more about CA IT Asset Manager
Learn more about BMC Track-It!
Learn more about VMware Service Manager
Sample Customers
First Horizon National Corporation, Logicalis, Racing and Wagering Western AustraliaFlorida Hospital, Mitchell InternationalSeventy Seven Energy Inc., Symantec, KBC, Vodafone, Region Hovedstaden, Bank Audi, Hewlett-Packard, BT Global Services, Edogawa City Council, HDFC Bank Limited, Bank Al Bilad, ABN AMRO N.V. Singapore, Savvis, Abu Dhabi Ports Company, SAP AG, Fundaments, T-Systems
Find out what your peers are saying about ServiceNow, CA (A Broadcom Company), BMC and others in IT Asset Management. Updated: November 2019.
377,828 professionals have used our research since 2012.
We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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