BMC TrueSight Operations Management vs OPS/MVS Automation Intelligence comparison

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Executive Summary

We performed a comparison between BMC TrueSight Operations Management and OPS/MVS Automation Intelligence based on real PeerSpot user reviews.

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To learn more, read our detailed Event Monitoring Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"From an administrative standpoint, what stands out in TrueSight is the ability to implement quickly. When they have a requirement to monitor something, we're able to turn that on quickly in their environment. We're able to set up new apps within a day.""It has provided us with a single location to host all events to be viewed/monitored by our NOC. This has greatly helped them to streamline their processes.""I like the event management part.""The fact that they have a very integrated relationship with Sentry Software, the Knowledge Module, is valuable... The richest feature for us is the number of Knowledge Modules that we can load into the product to add breadth of service to the customer. It enables us to move up the operational stack from hardware, to operating system, to application, and to cloud... That enables us to provide one pane of glass over all those layers - hardware, OS, app, and cloud.""The solution has a very good business event manager tool.""The most valuable features of the solution are alert management, alert generation, and event management.""The Event Management is outstanding; still is the most interesting part of the product.""The tool is flexible enough to be customized based on customer requirements."

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"The performance of it is beyond exceptional. It is probably one of the best products that I have ever worked with. It is easy to use, comprehensive, and can perform almost any task you need it to.""Their technical support is incredible, immediately responsive, and even if it is not updated to Level 2 support sometimes, they chip in providing more detailed answers and options to fix the problem.""It's a very stable product. I very much like the SSM stuff in it. The rules engine, it's awesome.""Valuable features include: SSM, which provides for orderly startup and shutdown; OPSLOG, which enables filtering by message-id, and/or jobname(s); Rules, as OPS/REXX interface streamlines deployment, interfaces easily with JES2 and z/OS.""​The service has been wonderful. I like the people that I have had to deal with. The process is very straightforward. I call or use the website.""​It is an easy product to use and it is stable.""The documentation is simple, easy to follow, and use. A limited, first-time systems programmer can do it, in that it is out-of-the-box almost functional.""It's very secure, because it's a legacy application."

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Cons
"The dashboard and performance graphs should include a way to automatically schedule and export reports.""In a large company of our size, we need multiple people in our company trained. So, I have to take the training classes. Then, I have to go and train the rest of my organization. I would prefer to say to the other people on my team, "Go to this link and..." Or, "Here's a list of training sessions that you can go to which are online and that are free." I think it would help the adoption of their product in the marketplace, personally.""The sizing (which is difficult), the maintenance of it and the upgrade paths. This is a difficult area which is not easy to cover, as every client has a different approach of implementing the product.""The knowledge modules could be more lightweight in size. At present, the installation packages can be quite large.""BMC TrueSight Operations Management could improve the reporting.""It's too complex, too many servers are required, there are too many different components in the solution, and a lot of agents are required.""Application performance management (APM) is an area with certain shortcomings in the solution that needs improvement. I""I definitely would like to see more improvement in the self-diagnostics. I need to know when anything is not working or collecting, long before our customer finds it."

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"Scalability is zero. It cannot be scaled because of its age.""One thing that comes to mind is the MQ interface. The last time we tried to use it, it seemed a little clunky.""The GUI interface could be improved, but that is coming. They are working on that.""It definitely needs more web-based interface, to be more mobile-open. More APIs, more open source to it.""Because of its age, it's a little bit difficult to modernize some of the integrations and some of the functions.""Some of the command sequences are too long.""The interfaces to USS, CA UIM could be better. CA Common Services interfaces - namely Zdata Mover, Zmessage Service, Zdatacolletcor - are poorly documented.""Performing a stop/restart of OPS/MVS could be a little smoother. Without special coding, some undesired tasks will be started and some necessary tasks will be stopped if we have to bounce OPS/MVS during the day."

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Pricing and Cost Advice
  • "Use conservative figures. In terms of hardware, monitored servers and also effort. The product is not cheap. But as with other products, you get what you pay for."
  • "The solutions are not the cheapest but are robust and stable. License model is rather complex and BMC do often change the model."
  • "Pricing is very high."
  • "We pay license fees of between $150 and $200 per asset. There is an enterprise software license fee, and then you pay a percentage for your maintenance, and then Premier Support. For example, if you buy a two-year license for the product, then the maintenance fee is added to that for two years at X percent a year. Then there's a small fee on top of that for Premier Support..."
  • "Pricing is all volume-driven. I think we were paying between $80 and $85 per license. That's per unit, for a perpetual license. You pay it one time and then, every year, you pay 20 percent of that for annual maintenance and support. But now that we've grown, we've purchased tens of thousands of licenses and the cost per license has gone down to something like less than $30..."
  • "It is a large, complex product. So, there is a commitment of manpower to deploy it, as it is not a cheap product."
  • "There is a big upfront cost when you buy the license, then there is annual maintenance. We look at, if I bought a license and paid for maintenance for five years, then average it out, what would be my monthly cost. We have had some of the competing tools come in around four dollars. This is coming in as a premium, which is why I don't have it deployed as I would like it. Therefore, we're in negotiations right now. If I can get it down to the four dollar range, I will triple my deployment in a year and a half."
  • "The only possible additional cost that I can mention, that you might not be aware of, is that it uses Oracle partitioning, if you use Oracle. There are Oracle partitioning fees that go with that."
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    Top Answer:The tool is flexible enough to be customized based on customer requirements.
    Top Answer:The product must provide more AI capabilities. AI is already available but must play a deeper role in the solution.
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    Ranking
    1st
    out of 20 in Event Monitoring
    Views
    2,389
    Comparisons
    1,639
    Reviews
    14
    Average Words per Review
    408
    Rating
    7.7
    14th
    out of 20 in Event Monitoring
    Views
    156
    Comparisons
    113
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    Also Known As
    ProactiveNet, TrueSight Operations Management
    CA OPS MVS Event Management and Automation, CA OPS/MVS Event Management and Automation, Unicenter CA-OPS/MVS Event Management and Automation
    Learn More
    Overview

    BMC TrueSight Operations Management is a solution that delivers end-to-end performance monitoring and event management. It does so by using machine learning, analytics, and AIOps to identify, analyze, and resolve application and infrastructure problems quickly. BMC TrueSight Operations Management also offers automated remediation and ticketing.

    BMC TrueSight Operations Management Features

    BMC TrueSight Operations Management has many valuable key features. Some of the most useful ones include:

    • TrueSight Smart Reporting
    • Broad monitoring capabilities
    • Hundreds of integrations
    • Event grouping
    • Proactive alerts
    • Incident tickets
    • Cause analysis
    • Automated log analysis

    BMC TrueSight Operations Management Benefits

    Some of the benefits of using BMC TrueSight Operations Management include:

    • Detects performance issues: BMC TrueSight Operations Management helps you detect and address performance abnormalities before they impact your organization.
    • Beneficial for IT teams: Since BMC TrueSight Operations Management automatically learns the behavior of your infrastructure, it is able to alert you when specific behaviors require attention, helping IT departments focus on other pressing priorities.
    • Cost efficient: BMC TrueSight Operations Management will save your company money by eliminating the need to manage thousands of traditional, static thresholds for event generation.
    • Reduces manual tasks: BMC TrueSight Operations Management minimizes the need to manually define, configure, and maintain correlation rules and policies.
    • Fewer false alarms: With BMC TrueSight Operations Management, the number of false alarms and associated incidents decreases drastically.

    Reviews from Real Users

    Below are some reviews and helpful feedback written by BMC TrueSight Operations Management users.

    Mudassir A., Sr. Technical Consultant at a tech services company, says, "The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."

    A General Manager - Sales at a tech services company explains, “There are many features that are most valuable in BMC TrueSight Operations Management. First, its proactive monitoring feature is highly developed. BMC TrueSight Operations Management is an intelligent tool that's able to understand day-to-day operations and consistently gives alerts. The alerts are not automatic for some activities, e.g. some alerts are given monthly, while some are given more frequently. The consolidated dashboard where you can enjoy a single pane of glass to look at the full infrastructure from the servers to the VMs, to the clouds, to the application, to the database, to the network devices, including having a topology, and having a tendency map of the topology of key offerings, is also a valuable feature of this solution.”

    An Information Systems Computer System Controller at an insurance company states, “The business event manager tool that consolidates detailed information from a single instance of equipment is the most valuable thing for me. It provides support for the business tools and the IT services which come from several systems.”


    z/OS, its subsystems, databases, middleware, applications, and software generate thousands of event messages daily. IT professionals need a tool to filter, prioritize, and respond quickly to these events before they impact availability and threaten business processing and associated service level agreements. CA OPS/MVS EMA automates processes, enabling you to resolve problems as they arise. It also automates more routine tasks, simplifying IT management and operations.
    Sample Customers
    Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
    Tieto
    Top Industries
    REVIEWERS
    Financial Services Firm32%
    Comms Service Provider21%
    Healthcare Company11%
    Manufacturing Company11%
    VISITORS READING REVIEWS
    Financial Services Firm21%
    Computer Software Company13%
    Government9%
    Manufacturing Company6%
    REVIEWERS
    Financial Services Firm57%
    Healthcare Company10%
    Energy/Utilities Company10%
    Insurance Company10%
    VISITORS READING REVIEWS
    Financial Services Firm34%
    Computer Software Company11%
    Manufacturing Company11%
    Logistics Company9%
    Company Size
    REVIEWERS
    Small Business40%
    Midsize Enterprise12%
    Large Enterprise48%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise9%
    Large Enterprise76%
    REVIEWERS
    Small Business4%
    Large Enterprise96%
    VISITORS READING REVIEWS
    Small Business6%
    Midsize Enterprise5%
    Large Enterprise89%
    Buyer's Guide
    Event Monitoring
    March 2024
    Find out what your peers are saying about BMC, ServiceNow, Microsoft and others in Event Monitoring. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    BMC TrueSight Operations Management is ranked 1st in Event Monitoring with 48 reviews while OPS/MVS Automation Intelligence is ranked 14th in Event Monitoring. BMC TrueSight Operations Management is rated 8.2, while OPS/MVS Automation Intelligence is rated 9.4. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of OPS/MVS Automation Intelligence writes "The ability to use command rules is great when our operators have repetitive tasks, but we'd like to automate off of different highlighted messages without actually knowing what the message is". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, New Relic and Zabbix, whereas OPS/MVS Automation Intelligence is most compared with BMC MainView, IBM Tivoli OMEGAMON, SCOM, DX Spectrum and SYSVIEW Performance Intelligence.

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    We monitor all Event Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.