Most Helpful Review
Find out what your peers are saying about BMC TrueSight Operations Management vs. CA Spectrum and other solutions. Updated: May 2019.
340,467 professionals have used our research since 2012.
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
I find the product's scalability to be one of the most valuable features since it allows us to add unlimited devices for monitoring and to set up additional polling servers without additional license cost or downtime in our monitoring.
The product is available in ISO image format, ready for deployment. Centreon also has a comprehensive guide and documentation that are simple and easy to follow.
The most important feature is that it permits us to receive alarms if there is an incident within the infrastructure. The feature I love the most is the reporting feature, the MBI (Monitoring Business Intelligence) which permits us to send advanced reports to our customers in PDF format or in Doc format. We also deploy Centreon Map which gives our customers intuitive views of their information system.
We are alerted on service impacts and not when something is down. We have saved a lot of time on non-business-hours intervention.
What I like most about Centreon is that it is very flexible and customizable, based on the user and/or business needs. Centreon is very flexible when it comes to monitoring parameters. We can use scripts found on the internet or scripts created by our infra/apps team. Also, the data visualization features are very simple and straightforward, yet very informative.
What we like about it is that, whereas with Nagios, by design, if you have five or six data centers, you have to open five or six web pages to see what's going on, In Centreon, this is all included in one page, a single site, one dashboard. You don't have to jump from one specific dashboard to the other.
I really like the filtering capabilities of it. You can easily tell what's critical next to what's okay, the state of the services. It's very easy to get the whole picture quickly.
E-mail alert notifications are valuable.
The fact that they have a very integrated relationship with Sentry Software, the Knowledge Module, is valuable... The richest feature for us is the number of Knowledge Modules that we can load into the product to add breadth of service to the customer. It enables us to move up the operational stack from hardware, to operating system, to application, and to cloud... That enables us to provide one pane of glass over all those layers - hardware, OS, app, and cloud.
Valuable features include wide support for monitoring, strong event management, service management capability, baselining (analytics) and easy to integrate other tools with it.
It provides common administration, and a Single Sign-On Platform with RBAC, which eases the cross launch between multiple tools
The tailoring of the knowledge modules has been particularly useful as I can streamline the agents to only report on critical events.
It is very helpful to be able to apply rule-based routing to alerts.
TSOM's ability to consolidate alerts into a single location and provide filtering of alerts is great.
It has provided us with a single location to host all events to be viewed/monitored by our NOC. This has greatly helped them to streamline their processes.
It allows our operations team to have one single application to reference when investigating issues in our environment.
The Spectrum tool improved our network assurance levels for our business units.
All networks (or network equipment) are monitored through CA Spectrum.
It is easy to understand and determine when and/or where the network is failing.
The monitoring just comes to us: "Oh, there's something wrong with that machine." It tells us. There are some 50,000 machines or so, all doing different things. And if they go down we hear about it.
It helps our NetOps group actually handle alarms in a way that lets them see the bigger picture of those alarms, and how they might affect our services. It helps us communicate information about the network state better to services that might be impacted by a specific network condition.
As the kind of enterprise that straddles the line between telco size and enterprise size, it scales for us, because we're not all the way at telco yet.
It covers a lot of different types of hardware. It can do a lot and saves us time.
It is very stable. We have not had any major issues in over 10 years.
The Home view could be improved by adding customization functions that allow users to change the size of the widgets for a more uniform layout.
Centreon technical support is only available during Central European business hours. When it comes to critical business solutions, there should be a 24/7 hotline that customers can rely on.
I would like to see a better UI, one which is more responsive.
The most important issue is the capability to interconnect with other systems. It already exists for some of them. For example, the Stream Connector is something we use to populate data in another system. This kind of facility for connecting should exist for all products that it makes sense to have connected to a monitoring solution.
Centreon needs to improve the granularity of the data as well as the graphical data. It would also be better to if there was improvement to the filtering/grouping system as well as the creation of views.
There are improvements that they need to make to their API. When we're using different systems and we want to disable monitoring for a specific server, we still can't do that through the API. That's something that's lacking.
This solution lacks service monitoring in the cloud.
It is necessary to improve service monitoring of database services in the free version.
Reporting would be an area for improvement in TrueSight... We have almost 800 customers today on TrueSight and just under 10,000 assets. We need to be able to give a customer some information. If the customer's product fails, they'll ask us, "Did it have a problem beforehand?" We have all those events and we know all the problems it had beforehand. We have to be able to give them access to that kind of reporting. That's an enhancement that we need.
Deployment requires lots of resources (servers). It has too many consoles.
The knowledge modules could be more lightweight in size. At present, the installation packages can be quite large.
BMC's solutions for cloud monitoring (monitoring of AWS and Azure resources) are very poor in stability and customization.
BMC's online documentation is often incorrect or incomplete.
I would really like to see out-of-the-box support for monitoring uninterruptible power supplies.
More modules for less popular applications and better documentation.
I think the ease of deployment needs to be looked at. It would be great if the deployment was faster and easier.
The CA Technologies sales team destroyed their relationship with our business units.
It needs better integration with other CA products.
OS monitoring needs to be better developed, as well as their services, e.g., cluster monitoring, URLs, etc.
Make it easier to certify devices.
If they could interact with the MIBs of vendors better, and have a lot more pre-loaded ones, that would be amazing for us right now.
The Spectrum OneClick is a Java-based client, and that's aging. Really, before any new feature integration, I'd love to see a comprehensive rebuild of the UI.
The upgrade process could be smoother. More of the steps around upgrading could be automated.
A better integration with the UIM, as far as being able to do root cause analysis and that type of analytics.
Pricing and Cost Advice
Open-source solutions like this can be very cost effective for an organization looking for a product that they can quickly implement, as there is no initial cost and there are no license renewal fees. However, it is important to take into consideration some of the related costs that may come along as needed, such as training, support, and product enhancements.
The solution is very effective, despite the low price.
I think Centreon's pricing is fair, especially given the criticality of our system. They were cheaper than the other solutions. The licensing terms were pretty straightforward. I believe it was based on the number of hosts.
The pricing is acceptable.
They only sell four hour slots for support, so if you have just one question, then you need to pay for four hours. Or, you need to wait until you have enough questions to fill those four hours. They are not flexible in this.
For more complex tasks, we use prepaid support days and ask Centreon to come onsite.
Centreon is an open source product. Thus, there is no need for licensing.
It's quite expensive when you use the Enterprise version, but if you compare it to other providers, it's more like a middle-of-the-line product. It's always good to have a price that is lower, but I would say the price is okay because we get very good support and if we have any other issues we can always contact them. There has never been a time when I didn't get help from them.
There is an enterprise software license fee, and then you pay a percentage for your maintenance, and then Premier Support. For example, if you buy a two-year license for the product, then the maintenance fee is added to that for two years at X percent a year. Then there's a small fee on top of that for Premier Support...
Pricing is very high.
The solutions are not the cheapest but are robust and stable. License model is rather complex and BMC do often change the model.
The cost of some of these products are a little cost prohibitive, which is unfortunate. We have to find lower cost solutions for some of the things that we have to pull in. For the most part, CA has capabilities in pretty much everything that you would need. You just have to figure out where are you going to spend the most money for what you have to actually get done. You can do all these things but, which ones do you have to do? And that's hard to choose sometimes because you want to do them all.
It’s a great tool, but an expensive one. Learn how to use it properly.
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Also Known As
|ProactiveNet, TrueSight Operations Management|
|The Centreon solution, based on a free to download Open Source Platform, monitors all critical IT Infrastructure and Applications with real-time dashboards, analytics and insightful alerts that prevent business-impacting downtimes. Since 2005, over 200,000 IT professionals from SMBs and Fortune 500 companies rely on Centreon to guarantee their organization operational performance.|
The BMCProactiveNet Performance Management Suite is made up of a number of essential components that will allow end-users to proactively manage their physical,virtual and cloud environments.
By combining capacity and performance analytics, ProactiveNet aligns IT enterprise and cloud systems to business demands, ultimately creating more intelligent and proactive business processes. ProactiveNet allows business needs and demands to be the driver of the IT system, and not the other way round, with the result being optimized resources, reduced risks and costs, and higher performance levels within the business.
|CA Spectrum can enable your organization to discover, optimize and improve its infrastructure and the business services running on top of it. By delivering large-enterprise scalability, robust features and superior root cause analysis, this solution can help your organization effectively manage its dynamic, complex IT infrastructure including physical, virtual and cloud environments as well as network virtualization.|
Learn more about Centreon
Learn more about BMC TrueSight Operations Management
Learn more about CA Spectrum
|Airbus, Bollore, BT, Canal Plus, Kuehne Nagel, Limagrain, LVMH, Oberthur Technologies, Orange, Darty, Addax Petroleum, Plastic Omnium, Auchan, Valeo, Saint Gobin, Clarins, Hugo Boss, JC Decaux, French Government (Defense, Justice, Environment, Agriculture), OptiComm, Thales, Zeiss.||Bank of East Asia and China E-Port.||National Informatics Centre India, Banese, Olympus, AlphaServe Technologies, Sicredi|
Comms Service Provider20%
Financial Services Firm18%
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Financial Services Firm14%
Comms Service Provider29%
Financial Services Firm19%