We performed a comparison between BMC TrueSight Operations Management and DX Unified Infrastructure Management based on real PeerSpot user reviews.
Find out in this report how the two Cloud Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It works irrespective of the operating system we’re running."
"The noise reduction for ticketing works much better than we have seen in a lot of other companies."
"The ability of this platform to monitor the very diverse assets that we maintain around the world is its most valuable feature... We support a vast array of manufacturers' equipment, like HP, IBM, Cisco, Dell, EMC, Hitachi... We can do it all with [this] one [solution]."
"It has provided us with a single location to host all events to be viewed/monitored by our NOC. This has greatly helped them to streamline their processes."
"The most valuable features of BMC TrueSight Operations Management are the blackouts and event management."
"The ability to pull hosts together to show what processes are running, so it can be used for change management."
"It is a very stable product."
"We can verify uptimes as another source of keeping devices in compliance."
"It is easy to implement but requires good planning."
"Probe packages and probe deployment."
"Another division handed us the opportunity to monitor their solutions as written, and UIM was very useful for that."
"DX UIM is scalable."
"Great out-of-the-box capability."
"The ability to monitor any platform. We have Windows, Linux, AIX, and mainframe all being monitored with the same UIM infrastructure."
"The benefit is easy installation. Thus, the model approach of the product and out-of-the-box probes, which deliver direct value."
"What I like about DX Unified Infrastructure Management is that it's a very good product. The feature I found most valuable in the solution is the MCS feature, which is the automatic deployment of the objects you want to monitor. You can set up a system, for example, if it's a Windows machine and I want to test specific devices on it, I could do that through DX Unified Infrastructure Management. That type of deployment is very good because it means you won't miss any monitoring aspect on any server."
"The solution could improve its price."
"The pricing could be better."
"The stability of BMC TrueSight Operations Management needs improvement. My organization's infrastructure is vast and implemented based on BMC recommendations, but the solution needs to be optimized for large-capacity infrastructure."
"I definitely would like to see more improvement in the self-diagnostics. I need to know when anything is not working or collecting, long before our customer finds it."
"One of the things that the TrueSight environment is missing is some of the HA abilities. The data collection server called the ISM doesn't really have the HA functionality or workload balancing. It was missing from the previous product as well. It's missing redundancy."
"We have a unique use case because BMC typically sells this solution into enterprises that are deploying it within their IT, versus to a managed services provider like us where we're supporting thousands of customers. Multi-tenancy and the scalability have been challenges along the way, as we've grown... If anything could have gone better as we were ramping this up and adding a lot of volume to it, I would say it's the scalability. That would be one thing that could be improved."
"The solution is overly complex."
"The solution should improve predicting events and flaws in service. It also needs to improve integration with other systems."
"The company has not kept pace with developments."
"The UIM has no features through goods and services yet. "
"Making a GUI with criteria such as selection by robot/hub/probe etc."
"We have experienced challenges with finding a mechanism to deploy the agents, but it's only on the first deployment so it's not a big issue."
"We've had issues with pulling reports."
"I'd also like to see more probes. More probes in the sense that we were coming across devices that we're expected to monitor and manage for which, out of the box, there isn't a nice, clean solution. There are probes that are dedicated for certain devices and certain device types, which is great. But then there are times we come across nuanced products that we have to develop our own solution for. There are probes that exist in there that allow us to make a customized solution, but it takes a lot more time."
"We want to see more investment in the UI and the dashboard."
"I'm very happy with DX Unified Infrastructure Management, but what could be improved is its user interface because currently, it has many wide spaces. All the information you need is in DX Unified Infrastructure Management, and it's a reliable tool, and though that's more important than the gaps in the user interface being smaller or wider, those gaps still need some improvement. I know the team is working on it. My company had some backend problems with DX Unified Infrastructure Management in the past that have now been solved. The setup for the tool also needs improvement because it's complex. Another room for improvement in DX Unified Infrastructure Management is its technical support because it's sometimes not as knowledgeable or responsive. What I'm suggesting to be added to the tool is an open-standard ELK Elastic-based database where you can put in all data, so that you can use the data in other systems as well."
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BMC TrueSight Operations Management is ranked 18th in Cloud Monitoring Software with 48 reviews while DX Unified Infrastructure Management is ranked 25th in Cloud Monitoring Software with 120 reviews. BMC TrueSight Operations Management is rated 8.2, while DX Unified Infrastructure Management is rated 8.2. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of DX Unified Infrastructure Management writes "Easy to set up, simple to use, and offers great technical support". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, Zabbix and New Relic, whereas DX Unified Infrastructure Management is most compared with DX SaaS, DX Spectrum, SCOM, ManageEngine OpManager and SolarWinds Server and Application Monitor. See our BMC TrueSight Operations Management vs. DX Unified Infrastructure Management report.
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