BMC TrueSight Operations Management vs. Catchpoint

As of May 2019, BMC TrueSight Operations Management is ranked 8th in Application Performance Management (APM) with 7 reviews vs Catchpoint which is ranked 22nd in Application Performance Management (APM) with 1 review. The top reviewer of BMC TrueSight Operations Management writes "Eases cross launch between multiple tools and improved monitoring views and dashboards". The top reviewer of Catchpoint writes "Global synthetic monitoring tracks system availability but drill-down for error detail is too involved". BMC TrueSight Operations Management is most compared with Splunk, AppDynamics and Dynatrace. Catchpoint is most compared with Dynatrace, Selenium HQ and New Relic APM.
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Most Helpful Review
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Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
Valuable features include wide support for monitoring, strong event management, service management capability, baselining (analytics) and easy to integrate other tools with it.It provides common administration, and a Single Sign-On Platform with RBAC, which eases the cross launch between multiple toolsThe tailoring of the knowledge modules has been particularly useful as I can streamline the agents to only report on critical events.It is very helpful to be able to apply rule-based routing to alerts.TSOM's ability to consolidate alerts into a single location and provide filtering of alerts is great.It has provided us with a single location to host all events to be viewed/monitored by our NOC. This has greatly helped them to streamline their processes.It allows our operations team to have one single application to reference when investigating issues in our environment.Signature baselines, which have allowed us to fine tune many of our events and significantly reduce the number of events generated.

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We really need the API monitoring, as well as client side session monitoring, the global synthetic monitoring, to track the availability of the systems from the customer side.The thing I like most is the tech support in this company, because they have 24/7 chat support. We can chat immediately and ask them about an issue and they keep responding. They create tickets on our behalf and respond.

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Cons
Deployment requires lots of resources (servers). It has too many consoles.The knowledge modules could be more lightweight in size. At present, the installation packages can be quite large.BMC's solutions for cloud monitoring (monitoring of AWS and Azure resources) are very poor in stability and customization.BMC's online documentation is often incorrect or incomplete.I would really like to see out-of-the-box support for monitoring uninterruptible power supplies.More modules for less popular applications and better documentation.I think the ease of deployment needs to be looked at. It would be great if the deployment was faster and easier.

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if we need to do performance analysis, we have to click too many times. For example, if there is an issue that is caught by Catchpoint, we need to understand what the error is and at which step it failed, or which transaction that is impacted. To drill down, we have to click too many things to get the answer.Trending needs improvement. Currently, out-of-the-box, they provide only seven days availability. So, we have to do queries and we have to go into a separate analysis module, we have to run lot of queries to long-term trends.

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Pricing and Cost Advice
Pricing is very high.The solutions are not the cheapest but are robust and stable. License model is rather complex and BMC do often change the model.

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The price and licensing are very, very high. They have to come down on the pricing to match with the industry standard.

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Ranking
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13,113
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4,442
Reviews
7
Average Words per Review
232
Avg. Rating
7.7
Views
6,026
Comparisons
2,177
Reviews
1
Average Words per Review
953
Avg. Rating
7.0
Top Comparisons
Compared 27% of the time.
Compared 14% of the time.
Compared 14% of the time.
Also Known As
ProactiveNet, TrueSight Operations Management
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BMC
Catchpoint
Overview

The BMCProactiveNet Performance Management Suite is made up of a number of essential components that will allow end-users to proactively manage their physical,virtual and cloud environments.

By combining capacity and performance analytics, ProactiveNet aligns IT enterprise and cloud systems to business demands, ultimately creating more intelligent and proactive business processes. ProactiveNet allows business needs and demands to be the driver of the IT system, and not the other way round, with the result being optimized resources, reduced risks and costs, and higher performance levels within the business.

Catchpoint's suite of world-class Web Performance Monitoring solutions empower companies to drive quality online and internally. Our tools enable you to optimize and protect the speed and uptime of your website, applications and infrastructure with unmatched analytics, alerting and troubleshooting. With better performance, happy users will boost revenue with increased engagement and conversions.
Offer
Learn more about BMC TrueSight Operations Management
Learn more about Catchpoint
Sample Customers
Bank of East Asia and China E-Port. Priceline, Edgecast, 24/7 Media, US Auto Parts, Ask.com
Find out what your peers are saying about Dynatrace, AppDynamics, New Relic and others in Application Performance Management (APM). Updated: April 2019.
339,601 professionals have used our research since 2012.
We monitor all Application Performance Management (APM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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