We compared BMC TrueSight Operations Management and Centreon across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: BMC TrueSight Operations Management earned high marks for its comprehensive analysis, simulated monitoring capability, and detailed reporting. Centreon features a user-friendly interface with useful options for customization and manual configuration. Users like the solution’s flexible dashboards and the ability to create plugins.
Room for Improvement: TrueSight users say the solution could allow the user to drill down more and improve interoperability. Some Centreon users requested better documentation and more flexibility to customize reporting. Other areas for improvement include auto-scanning efficiency and integration.
Service and Support: Some customers praised BMC support as quick and efficient, but others experienced delayed responses and said some engineers lacked product knowledge. Centreon is highly regarded for its prompt and knowledgeable customer service that offers support in multiple languages. However, some customers feel that the lower levels of support are inadequate.
Ease of Deployment: BMC TrueSight Operations Management's setup can be more challenging and time-consuming than some solutions. Centreon's initial setup is described as time-consuming and complex. The deployment varies in duration depending on the IT infrastructure.
Pricing: BMC TrueSight Operations Management is geared toward enterprise customers, so it’s more costly than some, but the price is negotiated on a case-by-case basis. Centreon's cost depends on the company's size. It is affordable and suitable for small companies, but it can be costly to scale up.
ROI: Users said TrueSight’s ROI is difficult to quantify and uncertain. Centreon delivers value by helping users identify and resolve critical issues fasters, which could yield large savings.
Comparison Results: BMC TrueSight Operations Management is a premium enterprise solution suitable for large enterprises. It features comprehensive monitoring capabilities and excellent reporting. However, TrueSight’s steep price tag may put it out of reach for many small businesses, the setup is complicated, and the solution’s support has received mixed reviews. Centreon is a flexible solution offering a range of customization options. The solution has earned high marks for support and affordability. At the same time, users say the setup can be complicated and time-consuming. Others said that auto-scanning and integration have room for improvement.
"The fact that they have a very integrated relationship with Sentry Software, the Knowledge Module, is valuable... The richest feature for us is the number of Knowledge Modules that we can load into the product to add breadth of service to the customer. It enables us to move up the operational stack from hardware, to operating system, to application, and to cloud... That enables us to provide one pane of glass over all those layers - hardware, OS, app, and cloud."
"I like the deep-dive detail and end-user metrics data. The synthetic monitor is the best one. The best point of the new one is that there's no need for configuration. You can inject the Java script and start to change major developments in the application. This is a good approach, and we received all the data using this."
"It allows our operations team to have one single application to reference when investigating issues in our environment."
"I like the event management part."
"It is a stable solution."
"I like everything about this tool. I recommend this solution to anyone looking for a standalone solution with high availability meaning that can be used depending on the customers requirements."
"Valuable features include wide support for monitoring, strong event management, service management capability, baselining (analytics) and easy to integrate other tools with it."
"The solution's event management capabilities are fantastic. We do a best of breed. If, on the network side, they use a different tool, we pull all that data in so that we have a single console. It's kind of like the monitor of monitors. We're able to aggregate all the different types of data sets, whether it's log data, app data, OS data, infrastructure data, or network data. We're able to aggregate all those events and then correlate and be able to say we're having an event."
"Valuable features include the ability to schedule downtime, intensity or depth of monitoring which it does, different plugin packs, Centreon MAP, Centreon BI."
"Another feature we use is Business Activity, which provides us with an end-user perspective when a service is down or isn't working correctly. This is helpful when monitoring the KPIs. When we see a device or server that isn't working, we find the root cause."
"I really like the filtering capabilities of it. You can easily tell what's critical next to what's okay, the state of the services. It's very easy to get the whole picture quickly."
"You can concentrate and orchestrate several other solutions from other vendors. You can consolidate those solutions all in one place, then maintain and monitor from that single point. This creates ease of use. It is a very powerful solution from this point of view."
"The customizable reports and dashboards are really flexible. We started this partnership with Centreon, when we were looking for a solution, because of the flexibility of the reporting. That's what we found to be most attractive in the solution. You can display the data as you want."
"We have all our tickets inside Centreon in real-time and can monitor a lot of ELP and CLN in real-time for application purposes."
"We are alerted on service impacts and not when something is down. We have saved a lot of time on non-business-hours intervention."
"The most valuable feature is the ability to build an abstraction of service visualization. You can add services to an entity called Business Activities and you can see the state of these activities."
"I would like to see a little more out-of-the-box event correlation and expanded AIOps type capabilities. Where you can train your artificial intelligence operations to be able to memorize an issue once you encounter one scenario, so if you encounter that same problem, you can get to the root cause very quickly."
"The product must provide more AI capabilities."
"We have a unique use case because BMC typically sells this solution into enterprises that are deploying it within their IT, versus to a managed services provider like us where we're supporting thousands of customers. Multi-tenancy and the scalability have been challenges along the way, as we've grown... If anything could have gone better as we were ramping this up and adding a lot of volume to it, I would say it's the scalability. That would be one thing that could be improved."
"There are some small limitations with this tool in terms of reporting dashboards that fit all of the requirements of the individual customer."
"The stability of BMC TrueSight Operations Management needs improvement. My organization's infrastructure is vast and implemented based on BMC recommendations, but the solution needs to be optimized for large-capacity infrastructure."
"This solution is lacking in application monitoring features. Technical support for this solution also needs improvement, particularly in product knowledge and response time."
"BMC TrueSight Operations Management could use some enhancements in the application visibility tools."
"Specifically around application performance monitoring, BMC is definitely not the market leader. The Dynatraces, the New Relics and the like are more of the market leaders in that space. I would like to see them grow that space a little bit more aggressively. It has not really been their bread and butter."
"This solution lacks service monitoring in the cloud."
"During the initial setup we faced some issues. Part of it was because we had to become more knowledgeable in the solution. There are some gray areas and if you don't know the product well you may have issues. Another part of it was some bugs that we came across, although that's part of every software solution in IT nowadays. But the initial setup could be easier."
"Centreon is very bad with auto-scanning. It's very monolithic software. It doesn't have microservices and it only has basic clustering. You cannot, for example, have six or seven nodes for Centreon's cloud processes."
"Opening a ticket on the website of Centreon can be difficult for my colleague, but not for me because my English is good. However, my colleague doesn't speak English well, as our company is in Quebec and our first language is French."
"I think Centreon's security could be improved by leveraging AI. That's where things are heading in the industry."
"Improvements are needed in the area of cloud monitoring, as that's a newer feature."
"Centreon needs to improve the granularity of the data as well as the graphical data. It would also be better to if there was improvement to the filtering/grouping system as well as the creation of views."
"To get it started is a lot of work, since it comes empty. We had to push information into it to make it work."
More BMC TrueSight Operations Management Pricing and Cost Advice →
BMC TrueSight Operations Management is ranked 18th in Cloud Monitoring Software with 48 reviews while Centreon is ranked 11th in Cloud Monitoring Software with 27 reviews. BMC TrueSight Operations Management is rated 8.2, while Centreon is rated 8.6. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of Centreon writes "Proactive reporting guides our NOC on what needs to be fixed, saving them time". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, Zabbix and New Relic, whereas Centreon is most compared with Zabbix, PRTG Network Monitor, Nagios Core, Icinga and Nagios XI. See our BMC TrueSight Operations Management vs. Centreon report.
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