We performed a comparison between BMC TrueSight Operations Management and DX NetOps based on real PeerSpot user reviews.
Find out in this report how the two AIOps solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The ability to pull hosts together to show what processes are running, so it can be used for change management."
"We can verify uptimes as another source of keeping devices in compliance."
"The most valuable feature of BMC TrueSight Operations Management is the dashboard presentation server."
"The fact that they have a very integrated relationship with Sentry Software, the Knowledge Module, is valuable... The richest feature for us is the number of Knowledge Modules that we can load into the product to add breadth of service to the customer. It enables us to move up the operational stack from hardware, to operating system, to application, and to cloud... That enables us to provide one pane of glass over all those layers - hardware, OS, app, and cloud."
"It provides common administration, and a Single Sign-On Platform with RBAC, which eases the cross launch between multiple tools"
"The most valuable features of the solution are alert management, alert generation, and event management."
"It is very helpful to be able to apply rule-based routing to alerts."
"It is a stable solution."
"It is straightforward to configure, and you can quickly gather data from your infrastructure."
"I like that it provides an overall view of our network. From the topology view to every event, we can view it. We can also see the interface utilization for future capacity planning. It fits our use case and environment."
"The AI is the best feature in this solution."
"It's good for root cause analysis for network problems and network link problems."
"The solution is stable."
"It would be better if the initial setup and deployment were more straightforward."
"The solution's support service could be better."
"The sizing (which is difficult), the maintenance of it and the upgrade paths. This is a difficult area which is not easy to cover, as every client has a different approach of implementing the product."
"Reporting would be an area for improvement in TrueSight... We have almost 800 customers today on TrueSight and just under 10,000 assets. We need to be able to give a customer some information. If the customer's product fails, they'll ask us, "Did it have a problem beforehand?" We have all those events and we know all the problems it had beforehand. We have to be able to give them access to that kind of reporting. That's an enhancement that we need."
"In our company, we faced some issues with the solution’s application endpoint, IP, and the physical location of the transactions."
"The solution should improve predicting events and flaws in service. It also needs to improve integration with other systems."
"One of the things that the TrueSight environment is missing is some of the HA abilities. The data collection server called the ISM doesn't really have the HA functionality or workload balancing. It was missing from the previous product as well. It's missing redundancy."
"I would like to see a little more out-of-the-box event correlation and expanded AIOps type capabilities. Where you can train your artificial intelligence operations to be able to memorize an issue once you encounter one scenario, so if you encounter that same problem, you can get to the root cause very quickly."
"It would be better if they had an NFA network analysis feature. We appreciate features like extended network security for bucket flows, but it would be better to have some IDs, IPS functionalities, DDoS, or something like that."
"Technical support needs to be better. They need to be more knowledgeable and responsive."
"Technical support could be more responsive."
"One improvement that could make the product better is to streamline its modules into a more cohesive solution."
"Lacks dashboards and better integration with other solutions."
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BMC TrueSight Operations Management is ranked 9th in AIOps with 48 reviews while DX NetOps is ranked 11th in AIOps with 5 reviews. BMC TrueSight Operations Management is rated 8.2, while DX NetOps is rated 8.6. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of DX NetOps writes "Good performance, simple setup, and helpful for root cause analysis". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, Zabbix and New Relic, whereas DX NetOps is most compared with DX Spectrum, SolarWinds NPM, AppNeta by Broadcom, PRTG Network Monitor and IBM SevOne Network Performance Management (NPM). See our BMC TrueSight Operations Management vs. DX NetOps report.
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