We performed a comparison between BMC TrueSight Operations Management and eG Enterprise based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I believe that the ease of use and UI is great"
"It works irrespective of the operating system we’re running."
"It is a very stable product."
"TSOM's ability to consolidate alerts into a single location and provide filtering of alerts is great."
"We're using native monitoring capabilities for all our server hardware, for visibility for applications, for URLs, for webpage response and accuracy, and for monitoring network throughput in a lot of particular instances. We're using lightweight protocols for pinging, for DNS, for LDAP."
"The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."
"It allows our operations team to have one single application to reference when investigating issues in our environment."
"Its event management capabilities are very open and flexible. I haven't seen a use case scenario with a customer that we couldn't actually solve the problem for, so it's really good. There are some interesting things that happen in an enterprise network (things that people don't normally expect), and the event management product is very flexible. You can solve problems as far as your imagination can go with it."
"The product is simple to use."
"The topology view which provides a visual representation of a service and quickly allows identification of errors or degraded performance."
"Some of the best features of eG are, in terms of APM, they have complete modules between application performance monitoring, server monitoring, and even storage and network-based monitoring. The UI is also quite good. They have some standard AI-based capabilities, even though it's not quite as advanced when compared to Dynatrace. eG has some good, basic APM capabilities."
"EG monitors all infrastructure elements (all OS, all database, storage, network, and web server) from a single console."
"It gives good insight into inside of what's going on with Exchange."
"eG Enterprise has a single pane of glass for observability and monitoring."
"Sometimes when we face issues with the new technologies or very old technologies where we cannot enhance the service, they move to work with us directly and start doing some development on this area which is very good for us."
"Enormous capability to monitor Citrix environments."
"BMC's online documentation is often incorrect or incomplete."
"More modules for less popular applications and better documentation."
"I would really like to see out-of-the-box support for monitoring uninterruptible power supplies."
"I think the ease of deployment needs to be looked at. It would be great if the deployment was faster and easier."
"In our company, we faced some issues with the solution’s application endpoint, IP, and the physical location of the transactions."
"The solution is a little obsolete."
"It would be better if the initial setup and deployment were more straightforward."
"One of the things that the TrueSight environment is missing is some of the HA abilities. The data collection server called the ISM doesn't really have the HA functionality or workload balancing. It was missing from the previous product as well. It's missing redundancy."
"Needs to improve the networking monitor capabilities."
"In terms of areas for improvement in eG Enterprise, we are now moving most of our services to the OpenShift platform, and we need a way to monitor even containerized services or any service deployed on OpenShift, but that feature is still not available in eG Enterprise, so it's not good enough for us."
"Their dashboards could use some improvement. The ability to customize them a bit more."
"The solution should improve on the security side and include some more API integrations into wider application platforms."
"The UI looks a little dated and could do with a refresh."
"Dashboards are difficult to create, and not so useful."
"The interface could be improved as it is not real intuitive. It is not user-friendly."
"The solution needs to enhance the management dashboards."
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BMC TrueSight Operations Management is ranked 16th in Application Performance Monitoring (APM) and Observability with 48 reviews while eG Enterprise is ranked 40th in Application Performance Monitoring (APM) and Observability with 21 reviews. BMC TrueSight Operations Management is rated 8.2, while eG Enterprise is rated 8.2. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of eG Enterprise writes "Great visibility, easy to set up, and has very responsive technical support". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, Zabbix and New Relic, whereas eG Enterprise is most compared with Grafana, ControlUp, Zabbix, Dynatrace and AppDynamics. See our BMC TrueSight Operations Management vs. eG Enterprise report.
See our list of best Application Performance Monitoring (APM) and Observability vendors and best IT Infrastructure Monitoring vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
