Most Helpful Review
The ability to fulfill the role as a manager of managers is fantastic. We integrated a number of other monitoring...
Topology view provides a visual representation of a service and quickly allows identification of errors or degraded...
Find out what your peers are saying about BMC TrueSight Operations Management vs. eG Enterprise and others in Application Performance Management (APM).
295,561 professionals have used our research since 2012.
Valuable features include wide support for monitoring, strong event management, service management capability, baselining (analytics) and easy to integrate other tools with it.
It provides common administration, and a Single Sign-On Platform with RBAC, which eases the cross launch between multiple tools
The tailoring of the knowledge modules has been particularly useful as I can streamline the agents to only report on critical events.
It is very helpful to be able to apply rule-based routing to alerts.
TSOM's ability to consolidate alerts into a single location and provide filtering of alerts is great.
It has provided us with a single location to host all events to be viewed/monitored by our NOC. This has greatly helped them to streamline their processes.
It allows our operations team to have one single application to reference when investigating issues in our environment.
Signature baselines, which have allowed us to fine tune many of our events and significantly reduce the number of events generated.
It gives good insight into inside of what's going on with Exchange.
The GUI is nicer than all the other graphical interfaces out there.
Its ability to monitor failures and to restart a Windows service when it fails.
The ability to see what the end user response is, so I can get a better understanding of what the end user is seeing when they connect to the Citrix servers.
Enormous capability to monitor Citrix environments.
The most important feature is the ability to design, then implement monitoring tests on the fly as we are adapting to different situations.
The auto-configuration or auto-Thresholding is very important because it saves a phenomenal amount of labor and setup costs and time.
EG monitors all infrastructure elements (all OS, all database, storage, network, and web server) from a single console.
Deployment requires lots of resources (servers). It has too many consoles.
The knowledge modules could be more lightweight in size. At present, the installation packages can be quite large.
BMC's solutions for cloud monitoring (monitoring of AWS and Azure resources) are very poor in stability and customization.
BMC's online documentation is often incorrect or incomplete.
I would really like to see out-of-the-box support for monitoring uninterruptible power supplies.
More modules for less popular applications and better documentation.
I think the ease of deployment needs to be looked at. It would be great if the deployment was faster and easier.
The sizing (which is difficult), the maintenance of it and the upgrade paths. This is a difficult area which is not easy to cover, as every client has a different approach of implementing the product.
Dashboards are difficult to create, and not so useful.
Back-end configuration is not easy to implement.
The interface could be improved as it is not real intuitive. It is not user-friendly.
Their dashboards could use some improvement. The ability to customize them a bit more.
Needs to improve the networking monitor capabilities.
I can understand why they designed the user interface (UI) the way they did, but sometimes in the management of the eG Manager, it can be a bit clunky.
would like to see improvements in the alarm display console.
The UI looks a little dated and could do with a refresh.
Pricing and Cost Advice
Pricing is very high.
The solutions are not the cheapest but are robust and stable. License model is rather complex and BMC do often change the model.
Use conservative figures. In terms of hardware, monitored servers and also effort. The product is not cheap. But as with other products, you get what you pay for.
They gave us a good price, when they were found out we were looking at other products because their price was very high. We were looking at another solution, then we came back to them was because they brought the price down. We selected them for three years.
It is not expensive.
They are aligned with other enterprise solutions.
It'd be nice if the price was lower. That would be an improvement.
If using eG for virtual desktops, carefully calculate whether per named user, per concurrent user, or per server
You may get some monitoring products with certain licensing you may own. Some of these can take ages to configure and setup, along with needing a license to drive the software.
Compared 11% of the time.
Compared 10% of the time.
See more BMC TrueSight Operations Management competitors »
Compared 10% of the time.
Compared 29% of the time.
Compared 15% of the time.
See more eG Enterprise competitors »
Compared 6% of the time.
Also Known As
|Also Known As||ProactiveNet, TrueSight Operations Management|
The BMCProactiveNet Performance Management Suite is made up of a number of essential components that will allow end-users to proactively manage their physical,virtual and cloud environments.
By combining capacity and performance analytics, ProactiveNet aligns IT enterprise and cloud systems to business demands, ultimately creating more intelligent and proactive business processes. ProactiveNet allows business needs and demands to be the driver of the IT system, and not the other way round, with the result being optimized resources, reduced risks and costs, and higher performance levels within the business.
eG Enterprise is a fully converged application and infrastructure performance monitoring solution that delivers unparalleled visibility across user experience, business transactions, application performance and the entire supporting infrastructure – physical, cloud or hybrid – all from a single console. Many of the world’s largest enterprise IT deployments rely on eG Enterprise to make monitoring, diagnosis, analytics, and reporting of key IT services fast, simple and complete. eG Enterprise expands any organization’s ability to deliver high service uptime, a great end-user experience, reduced operational costs, efficient IT growth and maximum ROI.
Learn more about BMC TrueSight Operations Management
Learn more about eG Enterprise
|Sample Customers||Bank of East Asia and China E-Port.||20th Century Fox, Allscripts, Anthem Blue Cross and Blue Shield, Aviva, AXA, Biogen, Cox Communications, Denver Health, eBay, JP Morgan Chase, PayPal, Southern California Edison, Samsung, and many more.|
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