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Most Helpful Review
Find out what your peers are saying about Dynatrace, Datadog, AppDynamics and others in Application Performance Management (APM). Updated: June 2021.
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Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"From an administrative standpoint, what stands out in TrueSight is the ability to implement quickly. When they have a requirement to monitor something, we're able to turn that on quickly in their environment. We're able to set up new apps within a day.""We have one application, which is fairly large. In the past, we had Level 1 and 2 NOC support teams who were responsible for watching dashboards. When they saw an issue in the application, they would call Level 2 or 3 support and escalate the call, if necessary. Now, through the use of this product, we have been able to reduce the headcount by five people, as we are able to eliminate the eyes on the glass. We no longer have people watching the dashboard. We have events which are processed automatically through the system and get to the right people. We had six people in L1s, and now have one. So, we reduced five out of six headcount, which is pretty significant.""The solution's event management capabilities are fantastic. We do a best of breed. If, on the network side, they use a different tool, we pull all that data in so that we have a single console. It's kind of like the monitor of monitors. We're able to aggregate all the different types of data sets, whether it's log data, app data, OS data, infrastructure data, or network data. We're able to aggregate all those events and then correlate and be able to say we're having an event.""The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization.""The solution has a very good business event manager tool."

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"The price is very less expensive compared to the other solutions.""We use AppDynamics and Elastic. The reason why we're using Elastic APM is because of the license count. It's very favorable compared to AppDynamics. It's inexpensive; it's economical.""For full stack observability, Elastic is the best tool compared with any other tool ."

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Cons
"We were somewhat limited in TrueSight due to some of the RBAC controls not quite being what we wanted as far as delegating out administrative privileges for implementation. But because we were able to turn requests around pretty well, that burden wasn't too heavy.""In a large company of our size, we need multiple people in our company trained. So, I have to take the training classes. Then, I have to go and train the rest of my organization. I would prefer to say to the other people on my team, "Go to this link and..." Or, "Here's a list of training sessions that you can go to which are online and that are free." I think it would help the adoption of their product in the marketplace, personally.""Specifically around application performance monitoring, BMC is definitely not the market leader. The Dynatraces, the New Relics and the like are more of the market leaders in that space. I would like to see them grow that space a little bit more aggressively. It has not really been their bread and butter.""It's too complex, too many servers are required, there are too many different components in the solution, and a lot of agents are required.""The solution is overly complex."

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"The solution would be better if it was capable of more automation, especially in a monitoring capacity or for the response to abnormalities.""The auto-discovery isn't nearly as good. That's a big portion of it. When you drop the agent onto the JVM and you're trying to figure things out, having to go through and manually do all that is cumbersome.""Elastic APM's visualization is not that great compared to other tools. It's number of metrics is very low."

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Pricing and Cost Advice
"We're end-of-lifeing it now. Overall, the licensing costs of BMC are a challenge for us in that they're hard costs, whereas open-source monitoring has soft costs, where it's harder to line-item.""We did a five-year, multimillion dollar deal.""Consider scalability very carefully: how much you want to monitor and what components are very important. Then, depending on these two things, filter out unwanted metrics or attributes. If you do a good job at filtering the data, then your licensing costs will be manageable."

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Questions from the Community
Top Answer: The solution has a very good business event manager tool.
Top Answer: We haven't yet established what the final cost would be for licensing this solution, we're still working on that.
Top Answer: I think the solution is overly complex and requires a lot of resources.
Top Answer: We use AppDynamics and Elastic. The reason why we're using Elastic APM is because of the license count. It's very favorable compared to AppDynamics. It's inexpensive; it's economical.
Top Answer: The auto-discovery isn't nearly as good. That's a big portion of it. When you drop the agent onto the JVM and you're trying to figure things out, having to go through and manually do all that is… more »
Top Answer: We use it for monitoring the application performance and development.
Ranking
Views
11,785
Comparisons
6,157
Reviews
6
Average Words per Review
2,721
Rating
8.2
Views
3,403
Comparisons
2,669
Reviews
1
Average Words per Review
1,028
Rating
9.0
Popular Comparisons
Also Known As
ProactiveNet, TrueSight Operations Management
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Overview

TrueSight Operations Management is a broad ITOM solution that delivers performance monitoring, event management, end user experience management, AIOps use cases and automated remediation and ticketing . It deploys machine learning and analytics to dynamically learn behavior, correlate, analyze, and prioritize event data so IT operations teams can predict, find and fix issues faster across complex, hybrid environments. TrueSight Operations Management provides a converged view of application and infrastructure performance across physical, virtual, multi-cloud and container environments. With visibility into web, mobile, and on-premises applications, TrueSight provides the insight IT operations needs to deliver high-quality digital services quickly and effectively enough to keep pace with business demands. TrueSight helps IT to ensure that the applications and services that drive the business continue to perform optimally by examining operational norms, automatically revealing abnormalities, measuring service impact, and proactively identifying risk.

Elastic APM is an application performance monitoring system built on the Elastic Stack. It allows you to monitor software services and applications in real time — collect detailed performance information on response time for incoming requests, database queries, calls to caches, external HTTP requests, and more. This makes it easy to pinpoint and fix performance problems quickly.

Elastic APM also automatically collects unhandled errors and exceptions. Errors are grouped based primarily on the stacktrace, so you can identify new errors as they appear and keep an eye on how many times specific errors happen.

Offer
Learn more about BMC TrueSight Operations Management
Learn more about Elastic APM
Sample Customers
Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
PSCU, Entel, VITAS, Mimecast, Barrett Steel, Butterfield Bank
Top Industries
REVIEWERS
Healthcare Company22%
Manufacturing Company22%
Comms Service Provider22%
Government11%
VISITORS READING REVIEWS
Computer Software Company45%
Comms Service Provider15%
Financial Services Firm8%
Government6%
VISITORS READING REVIEWS
Computer Software Company26%
Comms Service Provider22%
Financial Services Firm13%
Manufacturing Company5%
Company Size
REVIEWERS
Small Business50%
Midsize Enterprise7%
Large Enterprise43%
VISITORS READING REVIEWS
Small Business9%
Large Enterprise91%
No Data Available
Find out what your peers are saying about Dynatrace, Datadog, AppDynamics and others in Application Performance Management (APM). Updated: June 2021.
523,230 professionals have used our research since 2012.

BMC TrueSight Operations Management is ranked 8th in Application Performance Management (APM) with 5 reviews while Elastic APM is ranked 15th in Application Performance Management (APM) with 3 reviews. BMC TrueSight Operations Management is rated 8.0, while Elastic APM is rated 8.0. The top reviewer of BMC TrueSight Operations Management writes "Knowledge Modules are what make the implementation across our varied infrastructure, but RBAC controls need some work". On the other hand, the top reviewer of Elastic APM writes "The best full stack observability compared to any other tool". BMC TrueSight Operations Management is most compared with Splunk, Dynatrace, BMC Helix Monitor, SolarWinds Server and Application Monitor and AppDynamics, whereas Elastic APM is most compared with Dynatrace, New Relic Browser, Datadog, AppDynamics and AppDynamics Browser Real-User Monitoring.

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We monitor all Application Performance Management (APM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.