Most Helpful Review
The ability to fulfill the role as a manager of managers is fantastic. We integrated a number of other monitoring...
Find out what your peers are saying about BMC TrueSight Operations Management vs. Evident and other solutions. Updated: January 2019.
317,134 professionals have used our research since 2012.
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
The most important feature is that it permits us to receive alarms if there is an incident within the infrastructure. The feature I love the most is the reporting feature, the MBI (Monitoring Business Intelligence) which permits us to send advanced reports to our customers in PDF format or in Doc format. We also deploy Centreon Map which gives our customers intuitive views of their information system.
We are alerted on service impacts and not when something is down. We have saved a lot of time on non-business-hours intervention.
What I like most about Centreon is that it is very flexible and customizable, based on the user and/or business needs. Centreon is very flexible when it comes to monitoring parameters. We can use scripts found on the internet or scripts created by our infra/apps team. Also, the data visualization features are very simple and straightforward, yet very informative.
I find the product's scalability to be one of the most valuable features since it allows us to add unlimited devices for monitoring and to set up additional polling servers without additional license cost or downtime in our monitoring.
The product is available in ISO image format, ready for deployment. Centreon also has a comprehensive guide and documentation that are simple and easy to follow.
What we like about it is that, whereas with Nagios, by design, if you have five or six data centers, you have to open five or six web pages to see what's going on, In Centreon, this is all included in one page, a single site, one dashboard. You don't have to jump from one specific dashboard to the other.
I really like the filtering capabilities of it. You can easily tell what's critical next to what's okay, the state of the services. It's very easy to get the whole picture quickly.
E-mail alert notifications are valuable.
Valuable features include wide support for monitoring, strong event management, service management capability, baselining (analytics) and easy to integrate other tools with it.
It provides common administration, and a Single Sign-On Platform with RBAC, which eases the cross launch between multiple tools
The tailoring of the knowledge modules has been particularly useful as I can streamline the agents to only report on critical events.
It is very helpful to be able to apply rule-based routing to alerts.
TSOM's ability to consolidate alerts into a single location and provide filtering of alerts is great.
It has provided us with a single location to host all events to be viewed/monitored by our NOC. This has greatly helped them to streamline their processes.
It allows our operations team to have one single application to reference when investigating issues in our environment.
Signature baselines, which have allowed us to fine tune many of our events and significantly reduce the number of events generated.
I like being able to see the alerts that are going on and being able to remediate them.
Generally, just the security and best practice advice we get through this service.
The product has a good UI and it is easy to navigate around.
The company has been very engaged and invested in ensuring that we are successful.
The company appears focused on developing auto-remediation capabilities.
Using the product has definitely been worth it for us, as it has greatly improved our ability to secure our environment.
This enables us to clean up our existing AWS accounts and update our processes for new accounts. This improves our overall security process to an acceptable level.
I would like to see a better UI, one which is more responsive.
The most important issue is the capability to interconnect with other systems. It already exists for some of them. For example, the Stream Connector is something we use to populate data in another system. This kind of facility for connecting should exist for all products that it makes sense to have connected to a monitoring solution.
Centreon needs to improve the granularity of the data as well as the graphical data. It would also be better to if there was improvement to the filtering/grouping system as well as the creation of views.
The Home view could be improved by adding customization functions that allow users to change the size of the widgets for a more uniform layout.
Centreon technical support is only available during Central European business hours. When it comes to critical business solutions, there should be a 24/7 hotline that customers can rely on.
There are improvements that they need to make to their API. When we're using different systems and we want to disable monitoring for a specific server, we still can't do that through the API. That's something that's lacking.
This solution lacks service monitoring in the cloud.
It is necessary to improve service monitoring of database services in the free version.
Deployment requires lots of resources (servers). It has too many consoles.
The knowledge modules could be more lightweight in size. At present, the installation packages can be quite large.
BMC's solutions for cloud monitoring (monitoring of AWS and Azure resources) are very poor in stability and customization.
BMC's online documentation is often incorrect or incomplete.
I would really like to see out-of-the-box support for monitoring uninterruptible power supplies.
More modules for less popular applications and better documentation.
I think the ease of deployment needs to be looked at. It would be great if the deployment was faster and easier.
The sizing (which is difficult), the maintenance of it and the upgrade paths. This is a difficult area which is not easy to cover, as every client has a different approach of implementing the product.
The reporting may be a little bit better. I need to be able to generate an executive level report for specific alerts.
Throughout our use of it, there have been things here and there. I've always opened a support ticket and everything's been taken care of within a couple of weeks.
If someone made an error and opened up a bucket (S3) to the world, we would not know it until the next scan. We are hoping that at some point Evident.io would detect this configuration change immediately so we could limit our exposure as soon as possible.
It still requires a lot of time to review and remediate issues. At this point in its development lifecycle, it is focused on alerting you of errors. It is then incumbent upon the administrator to review all of their alerts and determine how to resolve each one.
It does not have good reporting capabilities. It is often difficult to get information out of the product. There are some APIs, but they are a tad difficult to work with on a regular basis.
Pricing and Cost Advice
The solution is very effective, despite the low price.
Open-source solutions like this can be very cost effective for an organization looking for a product that they can quickly implement, as there is no initial cost and there are no license renewal fees. However, it is important to take into consideration some of the related costs that may come along as needed, such as training, support, and product enhancements.
I think Centreon's pricing is fair, especially given the criticality of our system. They were cheaper than the other solutions. The licensing terms were pretty straightforward. I believe it was based on the number of hosts.
The pricing is acceptable.
They only sell four hour slots for support, so if you have just one question, then you need to pay for four hours. Or, you need to wait until you have enough questions to fill those four hours. They are not flexible in this.
For more complex tasks, we use prepaid support days and ask Centreon to come onsite.
Centreon is an open source product. Thus, there is no need for licensing.
It's quite expensive when you use the Enterprise version, but if you compare it to other providers, it's more like a middle-of-the-line product. It's always good to have a price that is lower, but I would say the price is okay because we get very good support and if we have any other issues we can always contact them. There has never been a time when I didn't get help from them.
Pricing is very high.
The solutions are not the cheapest but are robust and stable. License model is rather complex and BMC do often change the model.
Use conservative figures. In terms of hardware, monitored servers and also effort. The product is not cheap. But as with other products, you get what you pay for.
They have good pricing, licensing, and training.
Negotiate for discounts, especially around the area of production versus non-production AWS accounts.
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Also Known As
|ProactiveNet, TrueSight Operations Management||Evident.io, Evident Security Platform|
|Centreon||BMC||Palo Alto Networks|
|The Centreon solution, based on a free to download Open Source Platform, monitors all critical IT Infrastructure and Applications with real-time dashboards, analytics and insightful alerts that prevent business-impacting downtimes. Since 2005, over 200,000 IT professionals from SMBs and Fortune 500 companies rely on Centreon to guarantee their organization operational performance.|
The BMCProactiveNet Performance Management Suite is made up of a number of essential components that will allow end-users to proactively manage their physical,virtual and cloud environments.
By combining capacity and performance analytics, ProactiveNet aligns IT enterprise and cloud systems to business demands, ultimately creating more intelligent and proactive business processes. ProactiveNet allows business needs and demands to be the driver of the IT system, and not the other way round, with the result being optimized resources, reduced risks and costs, and higher performance levels within the business.
Evident provides continuous security of public cloud infrastructure services and one-button compliance reports, enabling you to deploy applications confidently knowing the cloud is configured to meet your organization’s security requirements.
Learn more about Centreon
Learn more about BMC TrueSight Operations Management
Learn more about Evident
|Airbus, Bollore, BT, Canal Plus, Kuehne Nagel, Limagrain, LVMH, Oberthur Technologies, Orange, Darty, Addax Petroleum, Plastic Omnium, Auchan, Valeo, Saint Gobin, Clarins, Hugo Boss, JC Decaux, French Government (Defense, Justice, Environment, Agriculture), OptiComm, Thales, Zeiss.||Bank of East Asia and China E-Port.||Adobe, Aetna, A+E Networks, CareerBuilder, Full Contact, Jobvite, Jive, ZeniMax Media|