BMC TrueSight Operations Management vs Google Cloud's operations suite (formerly Stackdriver) comparison

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Executive Summary
Updated on Jun 28, 2023

We performed a comparison between BMC TrueSight Operations Management and Google Cloud's operations suite (formerly Stackdriver) based on real PeerSpot user reviews in four categories. After reading all of the collected data, you can find our conclusion below.

  • Ease of Deployment: BMC TrueSight Operations Management's setup process can vary in difficulty, while Google Cloud's operations suite setup is generally easy with helpful documentation and a simple API feature. BMC offers multiple installation options and takes around five days for a standalone setup.
  • Features: BMC TrueSight Operations Management offers a consolidated dashboard, event management tool, and Helix Innovation Studio, as well as deep-dive detail, end-user metrics data, and granular monitoring. Meanwhile, Google Cloud's operations suite has a well-liked monitoring feature, scalable logging and tracing, and a user-friendly interface, with an impressive cloud logging feature.
  • Pricing: BMC TrueSight Operations Management is expensive based on the number of devices, while Google Cloud's operations suite has varying opinions on cost and licensing. BMC has a straightforward licensing model but charges extra for support, whereas Google Cloud offers basic standard licenses that some users find costly, while others find the product cheap.
  • Service and Support: BMC TrueSight Operations Management's customer service receives both positive and negative feedback, with responsiveness varying and some lacking knowledge of the product. On the other hand, Google Cloud's operations suite is praised for its technical support, although some users depend on their DevOps team.

Comparison Results: Google Cloud's operations suite is a more favorable option compared to BMC TrueSight Operations Management as it is more scalable, stable, and user-friendly. Users appreciate its cloud logging feature and the ability to access logs from various platforms. The technical support is highly regarded, and the setup process is straightforward. On the other hand, BMC TrueSight Operations Management needs improvement in several areas, including deeper application monitoring, better cloud monitoring, and more powerful reporting dashboards. Additionally, the pricing is a barrier for some customers.

765,386 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"What I like best about BMC TrueSight Operations Management is that it allows you to do granular monitoring and improves VM load.""I use the solution to monitor servers, databases, Windows, Linux, and web services.""I like the deep-dive detail and end-user metrics data. The synthetic monitor is the best one. The best point of the new one is that there's no need for configuration. You can inject the Java script and start to change major developments in the application. This is a good approach, and we received all the data using this.""It has provided us with a single location to host all events to be viewed/monitored by our NOC. This has greatly helped them to streamline their processes.""I believe that the ease of use and UI is great""Using the TrueSight platform we can monitor server performance and notify the customers using the integrated ticketing for events. We can let them know if there are any issues with a server, or application, or database.""The noise reduction for ticketing works much better than we have seen in a lot of other companies.""The solution has a very good business event manager tool."

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"It's easy to use.""The most valuable feature is the multi-cloud integration, where there is support for both GCP and AWS.""Google's technical support is very good.""The features that I have found most valuable are its graphs - if I need any statistics, in Kubernetes or Kong level or VPN level, I can quickly get the reports.""I like the monitoring feature.""The cloud login enables us to get our logs from the different platforms that we currently use.""Our company has a corporate account for Google Cloud and so our systems and clusters integrate really well.""Provides visibility into the performance uptime."

More Google Cloud's operations suite (formerly Stackdriver) Pros →

Cons
"The solution is a little obsolete.""I would like to see a little more out-of-the-box event correlation and expanded AIOps type capabilities. Where you can train your artificial intelligence operations to be able to memorize an issue once you encounter one scenario, so if you encounter that same problem, you can get to the root cause very quickly.""Deployment requires lots of resources (servers). It has too many consoles.""The dashboard and performance graphs should include a way to automatically schedule and export reports.""We have a unique use case because BMC typically sells this solution into enterprises that are deploying it within their IT, versus to a managed services provider like us where we're supporting thousands of customers. Multi-tenancy and the scalability have been challenges along the way, as we've grown... If anything could have gone better as we were ramping this up and adding a lot of volume to it, I would say it's the scalability. That would be one thing that could be improved.""BMC TrueSight Operations Management could improve the reporting.""This solution is lacking in application monitoring features. Technical support for this solution also needs improvement, particularly in product knowledge and response time.""There are some small limitations with this tool in terms of reporting dashboards that fit all of the requirements of the individual customer."

More BMC TrueSight Operations Management Cons →

"If I want to track any round-trip or breakdowns of my response times, I'm not able to get it. My request goes through various levels of the Google Cloud Platform (GCP) and comes back to my client machine. Suppose that my request has taken 10 seconds overall, so if I want to break it down, to see where the delay is happening within my architecture, I am not able to find that out using Stackdriver.""The product provides minimal metrics that are insufficient.""This solution could be improved if it offered the ability to analyze charts, such as a solution like Kibana.""It is difficult to estimate in advance how much something is going to cost.""It could be even more automated.""Lacking sufficient operations documentation.""It could be more stable.""The logging functionality could be better."

More Google Cloud's operations suite (formerly Stackdriver) Cons →

Pricing and Cost Advice
  • "Use conservative figures. In terms of hardware, monitored servers and also effort. The product is not cheap. But as with other products, you get what you pay for."
  • "The solutions are not the cheapest but are robust and stable. License model is rather complex and BMC do often change the model."
  • "Pricing is very high."
  • "We pay license fees of between $150 and $200 per asset. There is an enterprise software license fee, and then you pay a percentage for your maintenance, and then Premier Support. For example, if you buy a two-year license for the product, then the maintenance fee is added to that for two years at X percent a year. Then there's a small fee on top of that for Premier Support..."
  • "Pricing is all volume-driven. I think we were paying between $80 and $85 per license. That's per unit, for a perpetual license. You pay it one time and then, every year, you pay 20 percent of that for annual maintenance and support. But now that we've grown, we've purchased tens of thousands of licenses and the cost per license has gone down to something like less than $30..."
  • "It is a large, complex product. So, there is a commitment of manpower to deploy it, as it is not a cheap product."
  • "There is a big upfront cost when you buy the license, then there is annual maintenance. We look at, if I bought a license and paid for maintenance for five years, then average it out, what would be my monthly cost. We have had some of the competing tools come in around four dollars. This is coming in as a premium, which is why I don't have it deployed as I would like it. Therefore, we're in negotiations right now. If I can get it down to the four dollar range, I will triple my deployment in a year and a half."
  • "The only possible additional cost that I can mention, that you might not be aware of, is that it uses Oracle partitioning, if you use Oracle. There are Oracle partitioning fees that go with that."
  • More BMC TrueSight Operations Management Pricing and Cost Advice →

  • "The cost of using Stackdriver depends on usage."
  • "The cost could be lower."
  • "We have a basic standard license without any additional costs."
  • More Google Cloud's operations suite (formerly Stackdriver) Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The tool is flexible enough to be customized based on customer requirements.
    Top Answer:The product must provide more AI capabilities. AI is already available but must play a deeper role in the solution.
    Top Answer:It could be even more automated. For instance, the moment you deploy something, the monitoring can be there for everything. You will just have to launch or click the console in the morning, and then… more »
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    Average Words per Review
    408
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    Also Known As
    ProactiveNet, TrueSight Operations Management
    Google Stackdriver, Stackdriver Monitoring, Stackdriver Logging, Google Cloud Monitoring
    Learn More
    Overview

    BMC TrueSight Operations Management is a solution that delivers end-to-end performance monitoring and event management. It does so by using machine learning, analytics, and AIOps to identify, analyze, and resolve application and infrastructure problems quickly. BMC TrueSight Operations Management also offers automated remediation and ticketing.

    BMC TrueSight Operations Management Features

    BMC TrueSight Operations Management has many valuable key features. Some of the most useful ones include:

    • TrueSight Smart Reporting
    • Broad monitoring capabilities
    • Hundreds of integrations
    • Event grouping
    • Proactive alerts
    • Incident tickets
    • Cause analysis
    • Automated log analysis

    BMC TrueSight Operations Management Benefits

    Some of the benefits of using BMC TrueSight Operations Management include:

    • Detects performance issues: BMC TrueSight Operations Management helps you detect and address performance abnormalities before they impact your organization.
    • Beneficial for IT teams: Since BMC TrueSight Operations Management automatically learns the behavior of your infrastructure, it is able to alert you when specific behaviors require attention, helping IT departments focus on other pressing priorities.
    • Cost efficient: BMC TrueSight Operations Management will save your company money by eliminating the need to manage thousands of traditional, static thresholds for event generation.
    • Reduces manual tasks: BMC TrueSight Operations Management minimizes the need to manually define, configure, and maintain correlation rules and policies.
    • Fewer false alarms: With BMC TrueSight Operations Management, the number of false alarms and associated incidents decreases drastically.

    Reviews from Real Users

    Below are some reviews and helpful feedback written by BMC TrueSight Operations Management users.

    Mudassir A., Sr. Technical Consultant at a tech services company, says, "The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."

    A General Manager - Sales at a tech services company explains, “There are many features that are most valuable in BMC TrueSight Operations Management. First, its proactive monitoring feature is highly developed. BMC TrueSight Operations Management is an intelligent tool that's able to understand day-to-day operations and consistently gives alerts. The alerts are not automatic for some activities, e.g. some alerts are given monthly, while some are given more frequently. The consolidated dashboard where you can enjoy a single pane of glass to look at the full infrastructure from the servers to the VMs, to the clouds, to the application, to the database, to the network devices, including having a topology, and having a tendency map of the topology of key offerings, is also a valuable feature of this solution.”

    An Information Systems Computer System Controller at an insurance company states, “The business event manager tool that consolidates detailed information from a single instance of equipment is the most valuable thing for me. It provides support for the business tools and the IT services which come from several systems.”


    Real-time log management and analysis

    Cloud Logging is a fully managed service that performs at scale and can ingest application and platform log data, as well as custom log data from GKE environments, VMs, and other services inside and outside of Google Cloud. Get advanced performance, troubleshooting, security, and business insights with Log Analytics, integrating the power of BigQuery into Cloud Logging.

    Built-in metrics observability at scale

    Cloud Monitoring provides visibility into the performance, uptime, and overall health of cloud-powered applications. Collect metrics, events, and metadata from Google Cloud services, hosted uptime probes, application instrumentation, and a variety of common application components. Visualize this data on charts and dashboards and create alerts so you are notified when metrics are outside of expected ranges.

    Stand-alone managed service for running and scaling Prometheus

    Managed Service for Prometheus is a fully managed Prometheus-compatible monitoring solution, built on top of the same globally scalable data store as Cloud Monitoring. Keep your existing visualization, analysis, and alerting services, as this data can be queried with PromQL or Cloud Monitoring.

    Monitor and improve your application's performance

    Application Performance Management (APM) combines the monitoring and troubleshooting capabilities of Cloud Logging and Cloud Monitoring with Cloud Trace and Cloud Profiler to help you reduce latency and cost so you can run more efficient applications.

    Sample Customers
    Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
    Uber, Batterii, Q42, Dovetail Games
    Top Industries
    REVIEWERS
    Financial Services Firm32%
    Comms Service Provider21%
    Healthcare Company11%
    Manufacturing Company11%
    VISITORS READING REVIEWS
    Financial Services Firm21%
    Computer Software Company13%
    Government9%
    Manufacturing Company6%
    REVIEWERS
    Comms Service Provider29%
    Financial Services Firm29%
    Energy/Utilities Company14%
    Manufacturing Company14%
    VISITORS READING REVIEWS
    Financial Services Firm18%
    Computer Software Company15%
    Manufacturing Company8%
    Comms Service Provider8%
    Company Size
    REVIEWERS
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    Midsize Enterprise12%
    Large Enterprise48%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise9%
    Large Enterprise76%
    REVIEWERS
    Small Business20%
    Midsize Enterprise10%
    Large Enterprise70%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise14%
    Large Enterprise70%
    Buyer's Guide
    BMC TrueSight Operations Management vs. Google Cloud's operations suite (formerly Stackdriver)
    March 2024
    Find out what your peers are saying about BMC TrueSight Operations Management vs. Google Cloud's operations suite (formerly Stackdriver) and other solutions. Updated: March 2024.
    765,386 professionals have used our research since 2012.

    BMC TrueSight Operations Management is ranked 15th in Application Performance Monitoring (APM) and Observability with 48 reviews while Google Cloud's operations suite (formerly Stackdriver) is ranked 21st in Application Performance Monitoring (APM) and Observability with 9 reviews. BMC TrueSight Operations Management is rated 8.2, while Google Cloud's operations suite (formerly Stackdriver) is rated 7.8. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of Google Cloud's operations suite (formerly Stackdriver) writes "Good logging and tracing but does need more profiling capabilities". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, New Relic and Zabbix, whereas Google Cloud's operations suite (formerly Stackdriver) is most compared with AWS X-Ray, Datadog, Azure Monitor, Grafana and Amazon CloudWatch. See our BMC TrueSight Operations Management vs. Google Cloud's operations suite (formerly Stackdriver) report.

    See our list of best Application Performance Monitoring (APM) and Observability vendors and best Cloud Monitoring Software vendors.

    We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.