We performed a comparison between BMC TrueSight Operations Management and OpenText Operations Bridge based on real PeerSpot user reviews.
Find out in this report how the two Event Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It works irrespective of the operating system we’re running."
"Intelligent solution with a proactive monitoring feature and consolidated dashboard that's stable and easy to scale."
"We have one application, which is fairly large. In the past, we had Level 1 and 2 NOC support teams who were responsible for watching dashboards. When they saw an issue in the application, they would call Level 2 or 3 support and escalate the call, if necessary. Now, through the use of this product, we have been able to reduce the headcount by five people, as we are able to eliminate the eyes on the glass. We no longer have people watching the dashboard. We have events which are processed automatically through the system and get to the right people. We had six people in L1s, and now have one. So, we reduced five out of six headcount, which is pretty significant."
"TSOM's ability to consolidate alerts into a single location and provide filtering of alerts is great."
"Valuable features include wide support for monitoring, strong event management, service management capability, baselining (analytics) and easy to integrate other tools with it."
"The major advantage of the product is estate management."
"Helix Innovation Studio is a very good feature. It allows us to develop our own enterprise applications and make them available for the customers."
"It allows our operations team to have one single application to reference when investigating issues in our environment."
"It's a very good product overall."
"I find the Micro Focus Operations Bridge dashboard valuable, including its instrument analysis and anomaly control features that help indicate root causes and problems with your infrastructure."
"It has greatly reduced the number and duration of outages as support teams are notified immediately when something goes wrong or even before something breaks."
"The correlation feature is the most used feature. It allows you to correlate events from different sources and have more meaningful events."
"It allows us to build dashboards for individual parts of the business. Our team members appreciate that they can just get a view of their part of the world without having to worry about anyone else's."
"The initial setup is pretty straightforward. It's not complex at all."
"The most valuable feature is its ability to integrate with everything."
"It is stable."
"The product must provide application or service monitoring features."
"In a large company of our size, we need multiple people in our company trained. So, I have to take the training classes. Then, I have to go and train the rest of my organization. I would prefer to say to the other people on my team, "Go to this link and..." Or, "Here's a list of training sessions that you can go to which are online and that are free." I think it would help the adoption of their product in the marketplace, personally."
"We have a unique use case because BMC typically sells this solution into enterprises that are deploying it within their IT, versus to a managed services provider like us where we're supporting thousands of customers. Multi-tenancy and the scalability have been challenges along the way, as we've grown... If anything could have gone better as we were ramping this up and adding a lot of volume to it, I would say it's the scalability. That would be one thing that could be improved."
"The product must provide more AI capabilities."
"The UI for the end users could be improved and more flexible than it is now."
"The knowledge modules could be more lightweight in size. At present, the installation packages can be quite large."
"BMC TrueSight Operations Management could improve the reporting."
"The solution could improve its price."
"Our issues are largely support related due to where we are and the knowledge base that we have here. This issue relates both HPE in general and to the technical products."
"I know that in the next version, X1005, they're moving to more graphical overviews, which should help our senior managers."
"Implementation could be improved."
"The initial setup is a little bit complex."
"The deployment of agents on new CI should be improved. There should be some kind of automation to directly deploy them from the console. It can maybe have some more AI functions because most of the other tools are going in that direction."
"The latest versions of the service reporting dashboards need improvement, such as service modeling."
"The solution is overall "heavy", requiring multiple servers, even without HA."
"I'm not aware of areas that need improvement."
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BMC TrueSight Operations Management is ranked 1st in Event Monitoring with 48 reviews while OpenText Operations Bridge is ranked 8th in Event Monitoring with 44 reviews. BMC TrueSight Operations Management is rated 8.2, while OpenText Operations Bridge is rated 7.8. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of OpenText Operations Bridge writes "Good event correlation capabilities, promotes a self-service approach to monitoring". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, Zabbix and New Relic, whereas OpenText Operations Bridge is most compared with SCOM, OpsRamp, BMC Helix Monitor, Splunk Enterprise Security and ScienceLogic. See our BMC TrueSight Operations Management vs. OpenText Operations Bridge report.
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